I managed to get it on my Dutch/EU account.
- Final Fantasy VII REMAKE Avatar Pack 1
- Final Fantasy VII REMAKE Avatar Pack 2
- Final Fantasy VII REMAKE Avatar Pack 3
We don't even have live chat here, so I had to send an email via their contact form.. I received an reply back saying that I had to call them, and obviously the support had no idea what I was talking about.. Luckily it just took about a minute for her to find out about it. Now I had to verify my account and send all the trophies in a screenshot with my PSN ID in view.. (not sure why they just couldn't look it up in my account)
The 3 avatar packs were automatically added to my account, which took about a week and honestly wasn't even worth it.. but I suppose It's nice to have some 'unique' avatars.
Obviously this should have been done automatically (like the P5R trophies/avatars), but I guess they never bothered to fix it