Thanks for reaching out to 2K Support! My name is Andrei and I will be looking over your request!
I am very sorry for the issues experienced and also for the delay in response, because of the recent pandemic sweeping the globe we have received a very large volume of requests in our backlog and this has caused a certain delay in response, but please rest assured we are doing our best to look over every request asap!
The best thing that I can recommend for the time being is to please try to restart the console in order to clear any momentary errors and to see if this helped.
Unfortunately no future patches for the game are scheduled or expected at this time.
Please visit the following article below for more info on the matter article
I am truly sorry for the issues experienced and I regret that there is nothing more that we do from our side at this time.
Many thanks and stay safe,
That’s what they sent me