ThiagoSpiegel

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About ThiagoSpiegel

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  1. My PS5 crashed while playing Spider-Man Miles Morales, and now, everytime I boot my PS5, the console starts in security mode. The only option I am able to choose is option 7 - Reinstall system software. I downloaded the file provided in sony website and followed these instructions: 1. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE". 2. Access the PS5 update system website and select the "Reinstall system software" option. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP". 3. Plug the USB drive containing the file into the PS5 system. 4. Start the PS5 in Safe Mode: press and hold the power button, releasing after the second beep. 5. Select Safe Mode option 7: Reinstall System Software. 6. Select Update from USB Storage Device > OK. After this procedure, I received the following a message in brazilian portugues, which roughly translates to: "It's impossible to redefine the console. Select Ok to try again." I already tried several times, but I am stuck in this loop. I also tried to reach Sony's support, but they denied to help me saying that I should reach the Brazilian support, which is unavailable right now.
  2. My PS5 crashed while playing Spider-Man Miles Morales, and now, everytime I boot my PS5, the console starts in security mode. The only option I am able to choose is option 7 - Reinstall system software. I downloaded the file provided in sony website and followed these instructions: 1. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE". 2. Access the PS5 update system website and select the "Reinstall system software" option. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP". 3. Plug the USB drive containing the file into the PS5 system. 4. Start the PS5 in Safe Mode: press and hold the power button, releasing after the second beep. 5. Select Safe Mode option 7: Reinstall System Software. 6. Select Update from USB Storage Device > OK. After this procedure, I received the following a message in brazilian portugues, which roughly translates to: "It's impossible to redefine the console. Select Ok to try again." I already tried several times, but I am stuck in this loop. I also tried to reach Sony's support, but they denied to help me saying that I should reach the Brazilian support, which is unavailable right now. error after crash: https://imgur.com/Ss8OyiK Stuck with option 7 at security mode screen: https://imgur.com/y5wSKLx error after reinstalling system sw following sony instructions: https://imgur.com/PXKxRm2