Ilzaki

Where's the avatars and theme?

15 posts in this topic

I got the White Snow edition.  I see the code for the avatar or theme anywhere.  I got a code for SquareEnix reward points.  That doesn't work.

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I got my code for them in a separate email from where I ordered it from. Have you checked your emails?

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Nope, do not have any email.

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Best Buy is saying there isn’t any preorder bonus to be had, even though their website had it listed before today. From what I’ve see all over a lot of people haven’t gotten their codes be it from Amazon, bestbuy, GameStop whatever. Hopefully it’ll come with in 48hrs or so. I love the theme and want it :(

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You can check your confimation email from square enix when you preordered! There should be a link to the digital content!

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Ordered mine from Amazon which listed a pre-order bonus (Theme, Avatars, Digital OST for the PS4 version) when I originally place my order when the game was announced, but never actually got them. Seems weird to offer bonuses to first print editions and then not own up to it. The odd thing about this is that the first print editions of the Yorha (GOTY) Edition of Nier Automata had the same premise, but actually included the code inside the box itself, yet, any Nier Replicant first print editions physical copies did not.

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I’ve basically just given up on getting anything lol third time Best Buy has cost me a code. First time was digimon cyber sleuth, then it was ratchet and clank, and now this. Oh well that’s life I suppose. 🤷‍♂️

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Yeah this is BS. I got the retail copy at Best Buy and should've gotten this. I raised the issue with their support and they said they would look into it. Square Enix should've just put the damn code in the box.

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I got mine in a separate email from game. I ore ordered physical edition from game I’m in the UK

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When you place the order, there is an email titled "Square Enix Store Order Confirmation". Near the end of that email, a red button says "DOWNLOAD AND ACTIVATION OF YOUR DIGITAL PRODUCTS", click that and you will find the code. BTW, I am in NA.

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Posted (edited)

I ordered mine from the Square store and submitted a ticket to them and they resent the link.

 

EDIT:  But yea, I was expecting the code to be in the game box and wasn't paying attention to the e-mails and just cleaned my inbox without thanking.

Edited by Ilzaki
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Shit like this always happens when codes aren't inside the box, generally for the first run of the print. Dealing with crappy and clueless customer service reps for a couple of avatars and themes sucks. I bought my game from an independent and they had the codes printed out and taped on my game case, glad they got that figured out.

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I got mine from Amazon and they emailed the code like a week before release

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9 hours ago, Taliesin_2943 said:

I got mine from Amazon and they emailed the code like a week before release

Same here. But I do remember when they botched the DLC for one of the Toukiden games. Koei Tecmo actually ended up sending me the code.

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I contacted Amazon and they said the developer is supposed to give us the code. So it looks like Amazon botched it again. Why some people get the email and other don't, I don't know. If the email exists in their system, even to just some people, you would think that customer support would be able to see this.

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