Popular Post a3069namebke Posted June 23, 2021 Popular Post Share Posted June 23, 2021 (edited) I just filed a complaint with BBB. Here is how you do it: Step 1: Go here: https://www.bbb.org/file-a-complaint Step 2: Select "I'd like to resolve a problem with a business" Step 3: Search For "Electronic Arts" and select the business in Redwood, California Step 4: Fill out the complaint. I copied my complaint language below for your reference (you may want to tweak it a little bit). Provide an email address to receive updates on your complaint. I attached a screenshot of EA_Cade admitting that the server closure was intentional and without notice as well as another screenshot of EA's policy of promising 30 days advanced notice of shutting down its games. Step 5: In the remedy drop down menu, select "Other" and write "EA should reopen Fuse servers and provide at least 30 days notice of a future shutdown." I hope this makes it super easy to file a BBB complaint, and hopefully something gets done! ___________________ Electronic Arts (EA) promises 30 day notice before closing any of their video game servers on its website and on the back of any video game box that has online features. However, on June 1, 2021, EA closed "Fuse" servers for PS3 without any advanced warning in violation of the promised notice on its website and box. I was one of the players who purchased the game thinking the servers were still active and have mistakenly purchased an incomplete product because of EA's lack of notice of Fuse server shutdowns. Other players have been asking EA why the Fuse servers haven't been working. In response, employee EA_Cade responded that the server closure was intentional and admitted that advanced notice of the shutdown had not been given to players. EA is not fixing its intentional error and is instead ignoring any complaints from its players. It would be helpful for EA to reopen the Fuse servers and providing advanced notice of a future shutdown as it promised. Edited June 23, 2021 by a3069namebke 5 Link to comment Share on other sites More sharing options...
manh_and_cheese Posted June 23, 2021 Share Posted June 23, 2021 Just made another comment in that thread. Same old stuff but my post was removed cause I used the bs word in full form lol Link to comment Share on other sites More sharing options...
jpwbjpwb Posted June 23, 2021 Share Posted June 23, 2021 2 hours ago, a3069namebke said: I just filed a complaint with BBB. Here is how you do it: Step 1: Go here: https://www.bbb.org/file-a-complaint Step 2: Select "I'd like to resolve a problem with a business" Step 3: Search For "Electronic Arts" and select the business in Redwood, California Step 4: Fill out the complaint. I copied my complaint language below for your reference (you may want to tweak it a little bit). Provide an email address to receive updates on your complaint. I attached a screenshot of EA_Cade admitting that the server closure was intentional and without notice as well as another screenshot of EA's policy of promising 30 days advanced notice of shutting down its games. Step 5: In the remedy drop down menu, select "Other" and write "EA should reopen Fuse servers and provide at least 30 days notice of a future shutdown." I hope this makes it super easy to file a BBB complaint, and hopefully something gets done! ___________________ Electronic Arts (EA) promises 30 day notice before closing any of their video game servers on its website and on the back of any video game box that has online features. However, on June 1, 2021, EA closed "Fuse" servers for PS3 without any advanced warning in violation of the promised notice on its website and box. I was one of the players who purchased the game thinking the servers were still active and have mistakenly purchased an incomplete product because of EA's lack of notice of Fuse server shutdowns. Other players have been asking EA why the Fuse servers haven't been working. In response, employee EA_Cade responded that the server closure was intentional and admitted that advanced notice of the shutdown had not been given to players. EA is not fixing its intentional error and is instead ignoring any complaints from its players. It would be helpful for EA to reopen the Fuse servers and providing advanced notice of a future shutdown as it promised. Wish it was this easy, the website never processes my complaint submission. Meanwhile my attempts at ggetting a complaint filed with EA are going round in circles. They just linked me the forum thread that we were all complaining in lol. Link to comment Share on other sites More sharing options...
Floorkiller74 Posted June 23, 2021 Share Posted June 23, 2021 (edited) 7 hours ago, Hysteria said: You def should have mentioned Xbox (And possibly PC as well) since it doesn't just affect playstation. Would have given it more gas. Edited June 23, 2021 by Floorkiller74 Link to comment Share on other sites More sharing options...
Hysteria Posted June 23, 2021 Share Posted June 23, 2021 (edited) 1 hour ago, jpwbjpwb said: Wish it was this easy, the website never processes my complaint submission. Meanwhile my attempts at ggetting a complaint filed with EA are going round in circles. They just linked me the forum thread that we were all complaining in lol. Me too it said forbidden 404 error! Edited June 23, 2021 by Hysteria Link to comment Share on other sites More sharing options...
charlomagno Posted June 23, 2021 Share Posted June 23, 2021 43 minutes ago, Floorkiller74 said: You def should have mentioned Xbox (And possibly PC as well) since it doesn't just affect playstation. Would have given it more gas. Exactly, we should let them know too (I think the game wasn't release for PC) but maybe in the forums of Xbox we could find more soldiers willing to fight 2 Link to comment Share on other sites More sharing options...
Hysteria Posted June 23, 2021 Share Posted June 23, 2021 (edited) 4 hours ago, a3069namebke said: I just filed a complaint with BBB. Here is how you do it: Step 1: Go here: https://www.bbb.org/file-a-complaint Step 2: Select "I'd like to resolve a problem with a business" Step 3: Search For "Electronic Arts" and select the business in Redwood, California Step 4: Fill out the complaint. I copied my complaint language below for your reference (you may want to tweak it a little bit). Provide an email address to receive updates on your complaint. I attached a screenshot of EA_Cade admitting that the server closure was intentional and without notice as well as another screenshot of EA's policy of promising 30 days advanced notice of shutting down its games. Step 5: In the remedy drop down menu, select "Other" and write "EA should reopen Fuse servers and provide at least 30 days notice of a future shutdown." I hope this makes it super easy to file a BBB complaint, and hopefully something gets done! ___________________ Electronic Arts (EA) promises 30 day notice before closing any of their video game servers on its website and on the back of any video game box that has online features. However, on June 1, 2021, EA closed "Fuse" servers for PS3 without any advanced warning in violation of the promised notice on its website and box. I was one of the players who purchased the game thinking the servers were still active and have mistakenly purchased an incomplete product because of EA's lack of notice of Fuse server shutdowns. Other players have been asking EA why the Fuse servers haven't been working. In response, employee EA_Cade responded that the server closure was intentional and admitted that advanced notice of the shutdown had not been given to players. EA is not fixing its intentional error and is instead ignoring any complaints from its players. It would be helpful for EA to reopen the Fuse servers and providing advanced notice of a future shutdown as it promised. Already filed a complaint ! You have to use virtual private network ( VPN ) for the the link to work. I attached everything from the EA thread & box of the game for the 30 days notice as evidences . We don’t play dumb (: Edited June 23, 2021 by Hysteria 2 Link to comment Share on other sites More sharing options...
manh_and_cheese Posted June 23, 2021 Share Posted June 23, 2021 Just a heads up: EA has given me a 24 hour IP ban just because I complained about the service I received when I filed a ticket for Fuse and compared them to my previous ticket about Army of Two. Looks like they really want to cover up the surprise shutdown. Link to comment Share on other sites More sharing options...
Akhil1234 Posted June 23, 2021 Share Posted June 23, 2021 9 hours ago, jpwbjpwb said: Has anybody managed to file a complaint succesfully with BBB, mine are still not going through and I also emailed them about this with no reply. You need a NA address any address works :p. Link to comment Share on other sites More sharing options...
Floorkiller74 Posted June 23, 2021 Share Posted June 23, 2021 3 hours ago, charlomagno said: Exactly, we should let them know too (I think the game wasn't release for PC) but maybe in the forums of Xbox we could find more soldiers willing to fight I can tell you in the xbox forums (TA) people are upset. Don't let loyalty blind people You're right, it wasn't on PC...I was thinking of The Syndicate for some reason when I thought of that. Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 7 hours ago, manh_and_cheese said: Just a heads up: EA has given me a 24 hour IP ban just because I complained about the service I received when I filed a ticket for Fuse and compared them to my previous ticket about Army of Two. Looks like they really want to cover up the surprise shutdown. WOW all of this cuz of a game server that they can bring it back easily just WOW. Link to comment Share on other sites More sharing options...
PatinumNumemon Posted June 24, 2021 Share Posted June 24, 2021 8 hours ago, manh_and_cheese said: Just a heads up: EA has given me a 24 hour IP ban just because I complained about the service I received when I filed a ticket for Fuse and compared them to my previous ticket about Army of Two. Looks like they really want to cover up the surprise shutdown. That is crazy. I never knew or cared about the game yet seeing them do this makes me panic for other EA games I have on my list. Time to REALLY get to stepping with the older ones. Seriously, fuck EA. ...Electronic Assholes Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 @akdkiller how many maps have you stared.? Am just afraid about difficultly ! Link to comment Share on other sites More sharing options...
Samurai_SNAAAKE Posted June 24, 2021 Share Posted June 24, 2021 (edited) 16 hours ago, Floorkiller74 said: I can tell you in the xbox forums (TA) people are upset. Don't let loyalty blind people You're right, it wasn't on PC...I was thinking of The Syndicate for some reason when I thought of that. Send them "how to send a complaint to BBB" also, I'm sure they will support the idea. *there was a spelling mistake here, "sent"; I didn't send xbox dudes the form, since I don't go to their forums* And map difficulty is crazy. You can luck out, but even with 4 players it's not that easy. It's hard as it is with 2 active ones. Edited June 24, 2021 by Samurai_SNAAAKE 2 Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 3 hours ago, Samurai_SNAAAKE said: Sent them "how to send a complaint to BBB" also, I'm sure they will support the idea. And map difficulty is crazy. You can luck out, but even with 4 players it's not that easy. It's hard as it is with 2 active ones. Dang! Link to comment Share on other sites More sharing options...
akdkiller Posted June 24, 2021 Author Share Posted June 24, 2021 7 hours ago, Hysteria said: @akdkiller how many maps have you stared.? Am just afraid about difficultly ! I finished a map when the server was working and another with a friend who helped me in split screen. The problem is that leaving a control without use is not only literally impossible due to its difficulty but also that you need to do it in 5 stars which you have a time limit to do it. Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 4 minutes ago, akdkiller said: I finished a map when the server was working and another with a friend who helped me in split screen. The problem is that leaving a control without use is not only literally impossible due to its difficulty but also that you need to do it in 5 stars which you have a time limit to do it. Then I have to use my friend ? 1 Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 (edited) Do you really think EA will bring the server back? & by the way they got my complain ( EA ) Edited June 24, 2021 by Hysteria Link to comment Share on other sites More sharing options...
jpwbjpwb Posted June 24, 2021 Share Posted June 24, 2021 47 minutes ago, Hysteria said: Do you really think EA will bring the server back? & by the way they got my complain ( EA ) Honestly no, I don't. I thing that we may be able to get some kind of compensation for the breach of contract though. Link to comment Share on other sites More sharing options...
the_real_culture Posted June 24, 2021 Share Posted June 24, 2021 Can "Shh…go to sleep" be earned with two consoles? Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 EA_Cade banned me . 5 minutes ago, the_real_culture said: Can "Shh…go to sleep" be earned with two consoles? Yub 2 Link to comment Share on other sites More sharing options...
Samurai_SNAAAKE Posted June 24, 2021 Share Posted June 24, 2021 1 hour ago, Hysteria said: Do you really think EA will bring the server back? & by the way they got my complain ( EA ) We can only hope, but chances are slim. Those guys seem to think we are in the wrong, remember. Like we did something wrong, while they are totally in the right. I don't think opening servers for 30 days will cost them millions, but they think about cost first, people second. Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 1 minute ago, Samurai_SNAAAKE said: We can only hope, but chances are slim. Those guys seem to think we are in the wrong, remember. Like we did something wrong, while they are totally in the right. I don't think opening servers for 30 days will cost them millions, but they think about cost first, people second. The cost of the server isn’t even that much I myself can pay for it ! & I swear on my soul if they allow that I would do it . Link to comment Share on other sites More sharing options...
Hysteria Posted June 24, 2021 Share Posted June 24, 2021 I feel that they take it as if you are wrong & I am right , $itch this is business nothing personal , I don’t know you & you don’t know me & that’s your duty . I am furious do your job or leave it to someone else ! Or fix it & leave the payment on me . Link to comment Share on other sites More sharing options...
akdkiller Posted June 24, 2021 Author Share Posted June 24, 2021 1 hour ago, the_real_culture said: Can "Shh…go to sleep" be earned with two consoles? With 2 controllers you can. For The ninja style you need online so this is the real only one unnontainable trophy. 1 Link to comment Share on other sites More sharing options...
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