Lance_87 Posted June 22, 2021 Share Posted June 22, 2021 8 hours ago, Moostache7 said: Not sure if this helps at all, but just to provide more anecdotal evidence, I lost Duke Nukem 3D and Castlestorm (PS3, w/ all DLC) years ago from my Download List. Didn't bother trying to reach out to Sony since the former is delisted due to an expired license and me being SOL I always assumed would be out of Sony's hands, and the latter is inexpensive enough that I'd want to have it for keeps anyways so I just went ahead and bought it. Every other title I've received I've been able to keep, oddly enough, though I certainly went without a subscription for well on ~5 years between when I got those two titles and when I started my sub back up in early 2019. If you want DN3D back you should ask the support for a complete transaction history, then give them the transaction code for DN3D and they'll probably help you. The same happened to me with Dragon's Crown for the Vita years ago. Link to comment Share on other sites More sharing options...
wafflestomper810 Posted June 22, 2021 Author Share Posted June 22, 2021 (edited) 4 hours ago, Lance_87 said: If you want DN3D back you should ask the support for a complete transaction history, then give them the transaction code for DN3D and they'll probably help you. The same happened to me with Dragon's Crown for the Vita years ago. Support told me they aren't authorized to give out transaction history lists due to privacy or some such reason. I asked for one because the search only goes back about a year on the playstation store. Edited June 22, 2021 by wafflestomper810 1 Link to comment Share on other sites More sharing options...
Lance_87 Posted June 22, 2021 Share Posted June 22, 2021 (edited) 4 minutes ago, wafflestomper810 said: Support told me they aren't authorized to give out transaction history lists due to privacy or some such reason. I asked for one because the search only goes back about a year on the playstation store. That's not true, i asked twice in the past and they always fulfilled my request. They gave me two Excel spreadsheets with all my transactions up to a certain point in time. Edited June 22, 2021 by Lance_87 Link to comment Share on other sites More sharing options...
DaivRules Posted June 22, 2021 Share Posted June 22, 2021 21 minutes ago, wafflestomper810 said: Support told me they aren't authorized to give out transaction history lists due to privacy or some such reason. I asked for one because the search only goes back about a year on the playstation store. Incompetence is everywhere when Customer Service is involved. Try again with a different person. 1 Link to comment Share on other sites More sharing options...
Moostache7 Posted June 24, 2021 Share Posted June 24, 2021 On 6/22/2021 at 7:26 AM, Lance_87 said: If you want DN3D back you should ask the support for a complete transaction history, then give them the transaction code for DN3D and they'll probably help you. The same happened to me with Dragon's Crown for the Vita years ago. The issue here for my specific issue is that the PS3 version of the game was entirely delisted. You can't buy this game anymore, haven't for years on any platform, so I don't have high hopes that Sony has the ability to reinstate a download that is unavailable globally for all people just for me, just because I once had it in my download list from PlayStation Plus. I know I could still try but it's been an absurd amount of time at this point and I'm far beyond able to get a 100% account at this point anyways so I'm just focusing on stuff that was fun. Wanted to share that I was effected by this issue, though, for the sake of others who might be worried it's a problem with their account or something that they did wrong (it's not) Link to comment Share on other sites More sharing options...
Lance_87 Posted June 24, 2021 Share Posted June 24, 2021 5 hours ago, Moostache7 said: The issue here for my specific issue is that the PS3 version of the game was entirely delisted. You can't buy this game anymore, haven't for years on any platform, so I don't have high hopes that Sony has the ability to reinstate a download that is unavailable globally for all people just for me, just because I once had it in my download list from PlayStation Plus. I know I could still try but it's been an absurd amount of time at this point and I'm far beyond able to get a 100% account at this point anyways so I'm just focusing on stuff that was fun. Wanted to share that I was effected by this issue, though, for the sake of others who might be worried it's a problem with their account or something that they did wrong (it's not) Just try. Link to comment Share on other sites More sharing options...
CobraMJD Posted July 22, 2021 Share Posted July 22, 2021 Even delisted games should be accessible for us "forever" . Plus or not. I still have Simpsons game(not from Plus) and I had many Plus games who can't be bought anymore. (My plus is expired at this moment) Link to comment Share on other sites More sharing options...
DaivRules Posted July 22, 2021 Share Posted July 22, 2021 On 6/24/2021 at 0:01 AM, Moostache7 said: The issue here for my specific issue is that the PS3 version of the game was entirely delisted. You can't buy this game anymore, haven't for years on any platform, so I don't have high hopes that Sony has the ability to reinstate a download that is unavailable globally for all people just for me, just because I once had it in my download list from PlayStation Plus. For others reading this in the future, delisting ONLY affects future NEW sales and has NO impact on past purchases. (Please don't @ me about P.T., it's an anomaly.) Delisted game files are still hosted on Sony's servers for downloading for anyone who obtained legitimate access before the delisting. Legitimate access means either direct purchase, redeemable codes, Plus subscriptions, etc. As always, level 1 customer support has high turnover and poor training across every industry across the world. Just because someone has experience with one poor representative, doesn't mean that's the final word. Try again with someone new or ask for a supervisor. These requests are entirely reasonable and without enough people making these requests, it's highly unlikely a trend will ever be noticed by some competent engineer to fix some incompetent engineers error(s). Link to comment Share on other sites More sharing options...
Lance_87 Posted July 22, 2021 Share Posted July 22, 2021 (edited) 2 hours ago, DaivRules said: For others reading this in the future, delisting ONLY affects future NEW sales and has NO impact on past purchases. (Please don't @ me about P.T., it's an anomaly.) Delisted game files are still hosted on Sony's servers for downloading for anyone who obtained legitimate access before the delisting. Legitimate access means either direct purchase, redeemable codes, Plus subscriptions, etc. As always, level 1 customer support has high turnover and poor training across every industry across the world. Just because someone has experience with one poor representative, doesn't mean that's the final word. Try again with someone new or ask for a supervisor. These requests are entirely reasonable and without enough people making these requests, it's highly unlikely a trend will ever be noticed by some competent engineer to fix some incompetent engineers error(s). Yeah it is (i mean P.T.), the files are still on the servers, it's like the system searches for the wrong address or something, but there are ways to redownload it, but it's a PITA and probably won't work for everyone. You need a PC and to have originally downloaded the thing when it was available. We were probably close to have another "precedent" with Minecraft Story Mode but AFAIK it was eventually sorted out, or the whole thing was misinterpreted. Edited July 22, 2021 by Lance_87 Link to comment Share on other sites More sharing options...
Otonio_Bruno Posted July 22, 2021 Share Posted July 22, 2021 5 hours ago, DaivRules said: For others reading this in the future, delisting ONLY affects future NEW sales and has NO impact on past purchases. (Please don't @ me about P.T., it's an anomaly.) Delisted game files are still hosted on Sony's servers for downloading for anyone who obtained legitimate access before the delisting. Legitimate access means either direct purchase, redeemable codes, Plus subscriptions, etc. As always, level 1 customer support has high turnover and poor training across every industry across the world. Just because someone has experience with one poor representative, doesn't mean that's the final word. Try again with someone new or ask for a supervisor. These requests are entirely reasonable and without enough people making these requests, it's highly unlikely a trend will ever be noticed by some competent engineer to fix some incompetent engineers error(s). Easier said than done, Daiv. Sony/Playstation blocks new attemps to use chat or phone if you used recently, even if your issue wasn't solved at all. Also there is the issue that most representative are so adamant on not solving any issues you might have. 3 Link to comment Share on other sites More sharing options...
Riyo_diculous Posted August 4, 2021 Share Posted August 4, 2021 Hey guys, i just want to inform that my ps plus games is back. better to check your ps+ games in psvita/ ps3 now I test muramasa rebirth and is working now i think sony fixed this issue sorry for my bad english 1 Link to comment Share on other sites More sharing options...
P3hmo6 Posted August 24, 2021 Share Posted August 24, 2021 On 4.8.2021 at 10:12 AM, Riyo_diculous said: Hey guys, i just want to inform that my ps plus games is back. better to check your ps+ games in psvita/ ps3 now I test muramasa rebirth and is working now i think sony fixed this issue sorry for my bad english Did you have to contact Sony? Was the issue fixed for everyone or for you only? Link to comment Share on other sites More sharing options...
Otonio_Bruno Posted August 24, 2021 Share Posted August 24, 2021 35 minutes ago, P3hmo6 said: Did you have to contact Sony? Was the issue fixed for everyone or for you only? Some people reported that issue was fixed after contacting Sony. I also might have read somewhere that other didn't need to do it...but my memory could be faulty on this. It's best that you contact Sony Playstation support ASAP. Link to comment Share on other sites More sharing options...
wafflestomper810 Posted August 26, 2021 Author Share Posted August 26, 2021 Mine just reappeared as of the 4th of August. I hadn't contacted Sony except for the one time. I don't know if you have to make them aware so they can fix it or if they just went ahead and reset it for everybody. I am glad they are back though. I really wanted to finish Duke Nukem. 1 Link to comment Share on other sites More sharing options...
GMZ Posted September 11, 2021 Share Posted September 11, 2021 I renewed my ps plus membership for 1 month after i let it expire for years, all the past downloaded games are gone even the ps4 ones, you guys are having issues with the ps3/vita games but for me it's everything !!! Link to comment Share on other sites More sharing options...
Otonio_Bruno Posted September 12, 2021 Share Posted September 12, 2021 18 hours ago, Great_MazingerZ said: I renewed my ps plus membership for 1 month after i let it expire for years, all the past downloaded games are gone even the ps4 ones, you guys are having issues with the ps3/vita games but for me it's everything !!! You need to contact Sony's support and have them open a investigation for you. So far that's the only solution we know, nothing else really works (outside trying to restore the licenses on the ps4) Link to comment Share on other sites More sharing options...
Riyo_diculous Posted October 2, 2021 Share Posted October 2, 2021 On 25/8/2021 at 2:41 AM, P3hmo6 said: Did you have to contact Sony? Was the issue fixed for everyone or for you only? sory for late reply, i didn't contact sony. It's fixed by sony i think Link to comment Share on other sites More sharing options...
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