hydruxxo Posted December 18, 2022 Share Posted December 18, 2022 4 hours ago, Mumble200 said: works for me Nah, it's still busted. Played a game this morning for two hours and it didn't update the hours. 1 Link to comment Share on other sites More sharing options...
CameronM1tchell Posted December 18, 2022 Share Posted December 18, 2022 (edited) I played 6 hours of Need for Speed Unbound the other night and that has now tracked, albeit with a sizeable delay. Will leave it on overnight and see if there is any change in the morning, it might be working again... EDIT: left NFS on overnight, got up at about 4 to turn off the PS5 to see if it would update by the morning, surprise surprise it hasn't yet. Edited December 19, 2022 by CameronM1tchell Update Link to comment Share on other sites More sharing options...
Popular Post hydruxxo Posted December 19, 2022 Popular Post Share Posted December 19, 2022 I just spoke to PS support and they said they have a "specialist" working on the issue after receiving a bunch of reports about the hours played tracker not working. Whether or not that's true and when it'll be fixed who knows since it's always hard to tell if support agents are being truthful about stuff like this or if they're just trying to get through their queue of customers, but it's something. Hopefully it gets sorted out soon (until it breaks again in a month or two like always). 6 Link to comment Share on other sites More sharing options...
TheStark700 Posted December 19, 2022 Share Posted December 19, 2022 Happened to me last week. I played at least...30-40h of Gotham Knights but it only showed 20 hours and it never added another hour again. Link to comment Share on other sites More sharing options...
mrmivo Posted December 19, 2022 Share Posted December 19, 2022 14 minutes ago, hydruxxo said: I just spoke to PS support and they said they have a "specialist" working on the issue Thanks for reaching out to them! I haven't done so yet (but should) because this has been a monthly issue that usually got fixed within a few days, but this time it seems to take longer than before. I don't see much chatter about it, just a handful of Reddit posts, so most people probably don't notice or don't care. I'll wait until tomorrow to see if there's a change and then also get in touch with support. 3 Link to comment Share on other sites More sharing options...
hydruxxo Posted December 19, 2022 Share Posted December 19, 2022 (edited) 4 minutes ago, mrmivo said: Thanks for reaching out to them! I haven't done so yet (but should) because this has been a monthly issue that usually got fixed within a few days, but this time it seems to take longer than before. I don't see much chatter about it, just a handful of Reddit posts, so most people probably don't notice or don't care. I'll wait until tomorrow to see if there's a change and then also get in touch with support. No problem! Yeah, I've spoken to support about it a few times in the past when it happens in an attempt to at least make them aware of it. It's definitely one of those types of issues that I think Sony doesn't prioritize so if more people contact support when it happens then it does at least increase the chances of them fixing it. Edited December 19, 2022 by hydruxxo 4 Link to comment Share on other sites More sharing options...
PNMotorsportUK Posted December 19, 2022 Share Posted December 19, 2022 Just done an hour on Assetto Corsa Competizione on my PS5 and it's not counting still. Great feature Sony, maybe they need to find out from Steam or Xbox to see how they get there's work. Link to comment Share on other sites More sharing options...
Gildo1993 Posted December 19, 2022 Share Posted December 19, 2022 I noticed like since a week ago that my counter completely stopped working, kinda. I started playind and plat'd Callisto Protocol and the timer never showed up. After a couple days after I had plat'd the game the timer popped up saying I had spent 3 hours in the game, which, obvisoully, is totally off. Currently playing another game now and, again, the timer hasn't shown up yet. Whats going on? Link to comment Share on other sites More sharing options...
ukiukimidnite Posted December 19, 2022 Share Posted December 19, 2022 They may as well just remove the feature if they still can't get it to work. I really like this kind of thing, but it's is just useless. Nintendo have been able to do stuff like this for years, but Sony's little experiment with it has just been kinda sad TBH ? Link to comment Share on other sites More sharing options...
DFizzlio Posted December 19, 2022 Share Posted December 19, 2022 Can confirm even a year later this tracking feature is still completely inaccurate Link to comment Share on other sites More sharing options...
CameronM1tchell Posted December 20, 2022 Share Posted December 20, 2022 Still not tracking... I think at this point I'm just going to have to keep track myself in a spreadsheet. Link to comment Share on other sites More sharing options...
mrmivo Posted December 20, 2022 Share Posted December 20, 2022 Just now, CameronM1tchell said: Still not tracking... I think at this point I'm just going to have to keep track myself in a spreadsheet. I use PS Timetracker. You just add a bot and then check your page (private, can optionally be made public). I've used it for a few months now and it is reliable. You can see playtime per session, per game, and per month. I track my totals in a spreadsheet too, plus purchase price and some other stats, across the gaming systems I use. 1 Link to comment Share on other sites More sharing options...
CameronM1tchell Posted December 20, 2022 Share Posted December 20, 2022 1 hour ago, mrmivo said: I use PS Timetracker. You just add a bot and then check your page (private, can optionally be made public). I've used it for a few months now and it is reliable. You can see playtime per session, per game, and per month. I track my totals in a spreadsheet too, plus purchase price and some other stats, across the gaming systems I use. I'm assuming this only tracks from when you've added the bot onwards? or does it somehow retroactively display playtime for games played before adding the bot? Link to comment Share on other sites More sharing options...
James De Battisti Posted December 20, 2022 Share Posted December 20, 2022 No tracking for me at all now and has been that way for some time some time t just start agin and then stop some theme games;layer will not show in profile or not update very annoying been going on for some time now. Link to comment Share on other sites More sharing options...
mrmivo Posted December 20, 2022 Share Posted December 20, 2022 7 minutes ago, CameronM1tchell said: I'm assuming this only tracks from when you've added the bot onwards? or does it somehow retroactively display playtime for games played before adding the bot? It only starts tracking when you add the bot, but the site owner offers to import old data that can be requested from Sony. I haven't tried this yet, so no first hand experience with this part, but the process is explained here. 1 Link to comment Share on other sites More sharing options...
CameronM1tchell Posted December 20, 2022 Share Posted December 20, 2022 1 minute ago, mrmivo said: It only starts tracking when you add the bot, but the site owner offers to import old data that can be requested from Sony. I haven't tried this yet, so no first hand experience with this part, but the process is explained here. Thanks mate I'll have a gander now, if its far more reliable than Sony's own tracking its worth at least try! 1 Link to comment Share on other sites More sharing options...
PepelsGod Posted December 20, 2022 Share Posted December 20, 2022 i wonder if this issue is for everyone or just certain people 1 Link to comment Share on other sites More sharing options...
mrmivo Posted December 20, 2022 Share Posted December 20, 2022 1 minute ago, CameronM1tchell said: Thanks mate I'll have a gander now, if its far more reliable than Sony's own tracking its worth at least try! I've used it for a few months now and frequently check the sessions. From what I can tell, it's 100% accurate. Sony also obviously has correct stats too (as evident by the annual summary), so requesting old data, then merging it with the PS Timetracker site's stats, would probably result in exactly the kind of data I'd like to have. I'll probably request my old data from Sony in the new year, but I think I will re-write the letter suggested by the site a little. It seems a bit harshly worded. Link to comment Share on other sites More sharing options...
CameronM1tchell Posted December 20, 2022 Share Posted December 20, 2022 12 minutes ago, mrmivo said: I've used it for a few months now and frequently check the sessions. From what I can tell, it's 100% accurate. Sony also obviously has correct stats too (as evident by the annual summary), so requesting old data, then merging it with the PS Timetracker site's stats, would probably result in exactly the kind of data I'd like to have. I'll probably request my old data from Sony in the new year, but I think I will re-write the letter suggested by the site a little. It seems a bit harshly worded. Oh wow its interesting that you can do that, but I'll probably just take the hours played to date that are displayed on my profile like normal as "fact", and track playtime going forward using the bot. Thanks again @mrmivo!! 1 Link to comment Share on other sites More sharing options...
Kal-El457 Posted December 20, 2022 Share Posted December 20, 2022 yea im the worlds fastest plat on the callisto protocol...my psn account shows less than 1hr played on max security.....im a god, didn't you all know this? but yea on a serious note, its always unreliable..it says i did gow rag in 33hrs or something? lol impossible...it was 50 realistically. and the ps5 itself has been off since its launch considering the xbox360 was more feature rich than this bland console.... Link to comment Share on other sites More sharing options...
hydruxxo Posted December 20, 2022 Share Posted December 20, 2022 (edited) It's even more broken this morning now lol. It's not even updating when I boot up a game anymore. Just booted up two different games within the last half hour and it just says last played 12 hours ago. Edited December 20, 2022 by hydruxxo Link to comment Share on other sites More sharing options...
JPallaoro Posted December 21, 2022 Share Posted December 21, 2022 It's broken for more than a week for me! No tracking at all. Link to comment Share on other sites More sharing options...
PNMotorsportUK Posted December 21, 2022 Share Posted December 21, 2022 Checked this morning to see if it's updated. Nope. I played on my ps4 last night and the hours didn't update when I checked on my ps5. It bugs me that thus feature doesn't work properly Link to comment Share on other sites More sharing options...
mrmivo Posted December 21, 2022 Share Posted December 21, 2022 It's a difficult to even contact PlayStation's customer support. Feels like a fortress made out of canned responses and artificial walls. @hydruxxo - How did you go about getting in touch with an actual person? Are you in NA or Europe? Link to comment Share on other sites More sharing options...
hydruxxo Posted December 21, 2022 Share Posted December 21, 2022 8 minutes ago, mrmivo said: It's a difficult to even contact PlayStation's customer support. Feels like a fortress made out of canned responses and artificial walls. @hydruxxo - How did you go about getting in touch with an actual person? Are you in NA or Europe? I'm in NA. I went to https://www.playstation.com/en-us/support/ then clicked on the Online Assistant tab in the bottom right. You have to go through a few automated questions and enter in your email & PSN name, but then it'll give you an option to be transferred to an actual support agent. 2 Link to comment Share on other sites More sharing options...
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