“Time Played” is completely off

[mrmivo 87]

1 hour ago, hydruxxo said:

I'm in NA. I went to https://www.playstation.com/en-us/support/ then clicked on the Online Assistant tab in the bottom right. You have to go through a few automated questions and enter in your email & PSN name, but then it'll give you an option to be transferred to an actual support agent. 

 

I'm in Germany. It seems the ability to contact live chat is gone. I recall using it earlier this year when PS+ codes were temporarily disabled, but I can't find a way to contact them now. 

[hydruxxo 34]

PlayStation has to have the worst support I've ever seen. Tried to contact them again this morning and at first it wasn't letting me go through to an agent because "the wait times are too long" then after numerous tries it eventually went through to one. Said it'd be a 10 min or less wait, but I ended up having to wait 35 minutes. When it finally found someone the chat glitched so I couldn't see their messages at all, so they just closed the chat. Now when I try to find another agent it just says "Hey there, back so soon?, it seems Chat has not been of help to you, please try again later." and doesnt let me. I'm in awe of Sony's incompetence honestly. Crazy that we're closing in on two weeks with this issue still not resolved. 

Edited December 22, 2022 by hydruxxo

[PepelsGod 10]

Imagine if the issue straight up doesn’t get resolved.

 

If the next software update doesn’t fix it then gg. Sony either have higher priorities or the people who work in that area don’t know about it. 

 

Im just hoping that a ‘specialist’ is actually working on it for a permanent fix. Then this thread can finally rest. 

[PNMotorsportUK 19]

28 minutes ago, PepelsGod said:

Imagine if the issue straight up doesn’t get resolved.

 

If the next software update doesn’t fix it then gg. Sony either have higher priorities or the people who work in that area don’t know about it. 

 

Im just hoping that a ‘specialist’ is actually working on it for a permanent fix. Then this thread can finally rest. 

 

 

Don't hold your breath though. 

[PepelsGod 10]

1 minute ago, PNMotorsportUK said:

 

 

Don't hold your breath though. 

Trust me i’m not. I’ve had this issue since February so i’ve stopped caring about it as much. 

[mrmivo 87]

I saw my time for Pinball Heroes (started yesterday) updated today, so I was hopeful. Played another 90 minutes, but the time didn't increase. Ah well. With the holidays around the corner, I think we may have to wait for January. 

[Gerardus94 16]

Guys ps4 tracks the playtime fine, im playing kingdom hearts melody of memory there & every session has been tracked, when i play in my ps5 i can see the numbers going up, every game i play in my ps5 doesn't increase the numbers, so pretty sure this is a ps5 issue.

[TheRetroManiac 255]

Getting fed up with this not tracking when it says stupid shit like less than an hour played when you know you have played a hell of a lot longer than that. Does anybody else feel like the OCD in you comes out and when the feature is fixed that you wanna idle your console overnight and let the hours count up on games you have done that say silly times on the profile, or is it just me.

[Nute202- 46]

This is the glitchiest it's been

[reiner- 1,137]

On 03/11/2021 at 1:42 AM, SnowxSakura said:

It's not accurate either, you'll have games with way more playtime or way less playtime than you've actually played. You'll also have games with 0 hours on them that you have the platinum in.

 

It's way off.

I have 890 hours on Elden Ring and the PS timer says 60 hours. 🤔

[PNMotorsportUK 19]

1 hour ago, Gerardus94 said:

Guys ps4 tracks the playtime fine, im playing kingdom hearts melody of memory there & every session has been tracked, when i play in my ps5 i can see the numbers going up, every game i play in my ps5 doesn't increase the numbers, so pretty sure this is a ps5 issue.

 

 

It is a ps5 issue yes. I'm expecting a psn meltdown over Christmas with those lucky to get a ps5 over the festive period 

4 hours ago, PepelsGod said:

Trust me i’m not. I’ve had this issue since February so i’ve stopped caring about it as much. 

 

It's been an issue since before February 

1 hour ago, TheRetroManiac said:

Getting fed up with this not tracking when it says stupid shit like less than an hour played when you know you have played a hell of a lot longer than that. Does anybody else feel like the OCD in you comes out and when the feature is fixed that you wanna idle your console overnight and let the hours count up on games you have done that say silly times on the profile, or is it just me.

 

Yes, I have done that before. M

[FreshFromThaDeli 3,035]

This is one of the most frustrating things I can  say about the PS5 (besides the insulting internal HDD size). It says I played Callisto Protocol for 3 hours when I spent more like 12 hours.

 

Tracking for games Is not even working now and it's been hit and miss all year for me. PS5 games do show up (albeit with wrong time played) but when I play games on my PS4, it doesn't track the hours I'm spending playing let alone even show the game I was recently playing in the 'last played' Filter. 

 

This feature needs a fix badly. 

[SnowxSakura 6,795]

1 hour ago, reiner- said:

 

It's way off.

I have 890 hours on Elden Ring and the PS timer says 60 hours.

Yeah, I recently got the platinum in dragon ball xenoverse, and it says I only played it for 46 hours. Average time to completion is 100 hours

[Clichezor 15]

5 minutes ago, SnowxSakura said:

Yeah, I recently got the platinum in dragon ball xenoverse, and it says I only played it for 46 hours. Average time to completion is 100 hours

Im close to 100% AC Odyssey main game plus all dlc's under 50 hours according to played time, more like 160 so far...

Edited December 23, 2022 by Clichezor

[tHa_M4660T 4]

Just closed down Monster Energy Supercross 2 and it updated instantly. Maybe its working again. 🙏 Will try other games later tonight. I'm in EU btw. 

[Infernofeuer1 171]

10 minutes ago, tHa_M4660T said:

Just closed down Monster Energy Supercross 2 and it updated instantly. Maybe its working again. Will try other games later tonight. I'm in EU btw. 

Well yeah working again 😀

[FresHOnline_ 27]

ive been wondering about this myself for a week or 2 now , just seen this thread its so annoying been stuck on 130hours on nioh for ages when i know im probadly at 170s by now , sony being very sloppy for a while now 

[mrmivo 87]

5 hours ago, tHa_M4660T said:

Just closed down Monster Energy Supercross 2 and it updated instantly. Maybe its working again.

 

Gosh, that is fantastic news! Haven't tested myself yet (working still), but I see others confirmed it too, so this is promising! Just in time for the holidays too.

 

Hopefully this time it will last. Anyone want to place a bet? No? Right, I wouldn't either.

 

edit: Got to play some now, and tracking does work for me again, too.

Edited December 23, 2022 by mrmivo

[Letenko 835]

I just finished Babylon's Fall and wanted to know how many hours it took me solo so that I can report it to my mates. 

 

This great tracker showed 9... which is insanely low. I wonder why they don't just count the time that the game is running, that's how Steam does it and it works fine.

[hydruxxo 34]

Yep, seems to be working now. Just played Witcher 3 for an hour and it updated immediately after closing the app.

[PepelsGod 10]

15 hours ago, hydruxxo said:

Yep, seems to be working now. Just played Witcher 3 for an hour and it updated immediately after closing the app.

Just in time for christmas haha. See you next month

[zemiguelreis 51]

16 hours ago, hydruxxo said:

Yep, seems to be working now. Just played Witcher 3 for an hour and it updated immediately after closing the app.

Good to know! What about the older games? Will they be updated or we just lost their track of time? 

[mrmivo 87]

4 hours ago, zemiguelreis said:

Will they be updated or we just lost their track of time? 

They didn’t update retroactively when this issue happened before (multiple times), so unfortunately it will probably not be different this time.

[Gildo1993 88]

On 20/12/2022 at 0:44 PM, mrmivo said:

 

I use PS Timetracker. You just add a bot and then check your page (private, can optionally be made public). I've used it for a few months now and it is reliable. You can see playtime per session, per game, and per month. 

I track my totals in a spreadsheet too, plus purchase price and some other stats, across the gaming systems I use. 

 

Thanks for the tip. Had never heard of this site prior to now. Asked a couple of friend and they confirmed that the site indeed works great.

[hydruxxo 34]

So uh...yeah, it looks like it might be broken again as of this afternoon. Anyone else?