Taliesin_2943

Free ps4 cross platform copy not available in American store

17 posts in this topic

Posted (edited)

Like the title says it's not available for some reason even though frogwares said it would be

Edited by Taliesin_2943
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Ironically a mystery that needs investigating by the actual Sherlock Holmes.

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Live now, but with the same error as in the EU store, not granting previous owners access to the PS5 version.

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1 hour ago, NewDust said:

Live now, but with the same error as in the EU store, not granting previous owners access to the PS5 version.

You mean ps4? Mines telling me I have to rebuy it

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1 hour ago, Taliesin_2943 said:

You mean ps4? Mines telling me I have to rebuy it

Yes, it should be cross-buy and Frogwares has said as much, but it seems right now, it is only PS5/PS4 for new purchases, not for those that already own the PS5 version.

 

I've sent a tweet to Frogwares informing them about it, but I'll try contacting official support about it as well as PS support.

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1 hour ago, NewDust said:

Yes, it should be cross-buy and Frogwares has said as much, but it seems right now, it is only PS5/PS4 for new purchases, not for those that already own the PS5 version.

 

I've sent a tweet to Frogwares informing them about it, but I'll try contacting official support about it as well as PS support.

Any reply yet?

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1 minute ago, Taliesin_2943 said:

Any reply yet?

At work, haven't contacted them yet, outside the tweet. It'll probably be well beyond the weekend before I get some reply and it will probably take a bit longer to remedy the issue, if they are going to bother at all.

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14 hours ago, NewDust said:

At work, haven't contacted them yet, outside the tweet. It'll probably be well beyond the weekend before I get some reply and it will probably take a bit longer to remedy the issue, if they are going to bother at all.

I'm hoping they get it figured out cause I want to replay on the ps4 and kinda wanna let my girlfriend play it in her account on the ps4

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Lets not forget that the developer, Frogwares, is based in Kyiv, Ukraine. Just saying that they might have a bit more on their plate than most other video game companies. I too would like for my wife to try out the game for the PS4.

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5 hours ago, ThumbDriving said:

Lets not forget that the developer, Frogwares, is based in Kyiv, Ukraine. Just saying that they might have a bit more on their plate than most other video game companies. I too would like for my wife to try out the game for the PS4.

I'm not really blaming frogwares for the glitch I'm more blaming the ps store people but I think only frogwares can be like nah fix it lol

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On 4/29/2022 at 7:59 AM, NewDust said:

At work, haven't contacted them yet, outside the tweet. It'll probably be well beyond the weekend before I get some reply and it will probably take a bit longer to remedy the issue, if they are going to bother at all.

Something weird definitely up with the PlayStation store people I was in a chat with them and thee moment I meeion the issue I "randomly" get disconnected tried multiple times last couple days ee erythings fine thee moment I mention this game and the issue baam disconnected cause

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On 4/30/2022 at 5:14 PM, ThumbDriving said:

Lets not forget that the developer, Frogwares, is based in Kyiv, Ukraine. Just saying that they might have a bit more on their plate than most other video game companies. I too would like for my wife to try out the game for the PS4.

Well they do have a Office in Dublin too so i think they can make a game in Dublin.

 

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4 hours ago, VibbyTheValkyrie said:

Well they do have a Office in Dublin too so i think they can make a game in Dublin.

 

Are you hearing yourself?

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If anyone didn't see the other thread if you have your PS4 try logging onto the store on there to see if it shows up as free. The PS4 version only showed up as free on there as the PS5 store and the webstore both wanted me to pay for it.

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I personally spoke with someone on the Sherlock Holmes Games Facebook page (which is run by Frogwares), and they're aware of the situation.  Like others in this thread, both the store app and the web browser store will acknowledge that the PS5 version has been purchased but still wants you to purchase the PS4 copy.  However, if I pull up the store from my PS4, the game shows as a free download.

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7 minutes ago, themindisacity said:

I personally spoke with someone on the Sherlock Holmes Games Facebook page (which is run by Frogwares), and they're aware of the situation.  Like others in this thread, both the store app and the web browser store will acknowledge that the PS5 version has been purchased but still wants you to purchase the PS4 copy.  However, if I pull up the store from my PS4, the game shows as a free download.

Yep i talk to them aswell and in another post I offered that same solution :)

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