MrHavok195 Posted June 20, 2022 Share Posted June 20, 2022 (edited) Anyone know what this means, I've spent the last hour trying to get Galaxy at war on my PC and it says I need an active Mass Effect 3 profile, I do have an active one. When I click on get started it says this " Your EA Account needs to be updated. Re-sync your online profile(s) to fix this problem." Does anyone know what to do as EA support clearly don't Edited June 20, 2022 by MrHavok195 Link to comment Share on other sites More sharing options...
Dark_Overlord Posted June 20, 2022 Share Posted June 20, 2022 (edited) Best I can suggest is reloading ME3 and making sure it connects to their servers (I think it has something that indicates that it has connected to them) and then retry. EDIT - have you activated the online pass? Edited June 20, 2022 by Dark_Overlord Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 Yep I have even done a multiplayer game and still nothing. Link to comment Share on other sites More sharing options...
Dark_Overlord Posted June 20, 2022 Share Posted June 20, 2022 (edited) When you load the game it's definitely connecting to the GOW servers? I went on to the site, at first I couldn't view your stats, a few minutes later I can now see them http://n7hq.masseffect.com/home/overview/?name=mrhavok195&platform=ps3 Try now, maybe there was just a delay on updating stats Edited June 20, 2022 by Dark_Overlord Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 (edited) Yep, I can see the list of different zones and the percentages. http://n7hq.masseffect.com/home/overview/?name=mrhavok195&platform=ps3 You can even see that the profile is active here 8 minutes ago, Dark_Overlord said: When you load the game it's definitely connecting to the GOW servers? I went on to the site, at first I couldn't view your stats, a few minutes later I can now see them http://n7hq.masseffect.com/home/overview/?name=mrhavok195&platform=ps3 Try now, maybe there was just a delay on updating stats It was because I had it on private by accident Edited June 20, 2022 by MrHavok195 Link to comment Share on other sites More sharing options...
Dark_Overlord Posted June 20, 2022 Share Posted June 20, 2022 Weird, I can access it. I wonder if it's a regional issue? it wouldn't be the first time. Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 Well if that's the case that sucks, but thanks for trying to help. Link to comment Share on other sites More sharing options...
Dark_Overlord Posted June 20, 2022 Share Posted June 20, 2022 It eventually comes back up, so you may have to keep trying 1 Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 What do you mean by comes back up? Link to comment Share on other sites More sharing options...
Dark_Overlord Posted June 20, 2022 Share Posted June 20, 2022 In the past when it's been a regional issue, it eventually gets fixed and the server comes back up. Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 Ah ok right, I get you. I'm hoping this is the case Link to comment Share on other sites More sharing options...
DarthRevan182 Posted June 20, 2022 Share Posted June 20, 2022 (edited) I had this issue a few years back as well. https://answers.ea.com/t5/Other-Mass-Effect-Games/Galaxy-At-War-Server-Unavailable/m-p/5690257#M42499 Apologies just tried the link that helped me and the answer has gone. Edited June 20, 2022 by DarthRevan182 wrong info Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 (edited) Ye nothing changed for me but thanks for trying with the link, it just keep saying I need to re-sync my profiles. And then when I click GoW it says I need an active account. But thanks anyway. I'll wait a few months and hope for the best Edited June 20, 2022 by MrHavok195 Link to comment Share on other sites More sharing options...
Sgznf Posted June 20, 2022 Share Posted June 20, 2022 38 minutes ago, MrHavok195 said: From what I have found online, your best bet is to wait. I'm not entirely sure how long but other players have had this problem and after a while it seems to fix itself. If, for some reason, it isn't fixed, you could always try and add to this and hope you will get a response: https://answers.ea.com/t5/Other-Mass-Effect-Games/N7-HQ-Account-needs-updating/m-p/11563420 Link to comment Share on other sites More sharing options...
MrHavok195 Posted June 20, 2022 Author Share Posted June 20, 2022 Thanks for the help guys, I appreciate it. Link to comment Share on other sites More sharing options...
Hellish-Abyss Posted July 2, 2022 Share Posted July 2, 2022 (edited) @MrHavok195 Hello. I ask that you return here to give us feedback when your problem is solved, if you don't mind. I have the platinum for ME3 but I can't say it was an easy one. Not because Insanity trophy, but because of a long series of issues with the N7HQ site that I don't want to explain to avoid remember how pissed I was. I went to check my profile in N7HQ after a long time without acessing it and looks like the site "forgot" some data about me. After re-syncing it once, it was able to fill the blanks and I could start those GaW missions. I was able to recover the readiness that I left there since january of 2021 too, and it correctly updated the amount of readiness in-game. So far, the site seems to work perfectly... Or that was what I thought... I found an issue while testing something. I used a dummy profile in february to play ME3 and tried to log in the site with it, everything was working normally. I logged with the dummy profile today and the site still remembers its data, trophies, time spent online, etc. Then, I tried to use yet another dummy profile and found the same problem as you. The site starts in the Profile tab with that big red button saying "Get Started", you click the button and is sent to My Account tab who asks to re-sync your online profile because your EA account needs to be updated. But when re-syncing the site it just sends you back to Profile tab or, sometimes, shows a warning saying that there are no profiles associated with the EA account -- which is bullshit because the site already found profiles associated with the EA account and can send/retrieve data from your PS3 profile. I took a print screen to show how stupid this is: When the problem is solved, those yellow letters saying "No Profiles Found" will turn into a white box that lets you select between your PSN and Origin ID account and everything will work perfectly. TL;DR Trophy hunters who likes their 100% profiles or all games platinum'ed and don't have Defender trophy or didn't started this game yet should try playing the MP after installing every free DLC available for it. It's possible the problem fix by itself like Sgznf said above, but it is currently broken for new accounts, so it's better playing with randoms and unlocking it in a few hours than waiting months for a fix. EA says in their terms of contract (yes, I read it) that it can't guarantee their services working all the time but they also says they won't shutdown any services without giving an alert 30 days before doing it. I'll keep re-syncing my dummy account with the problem once a day and if the problem is fixed I'll return here to tell the news. Edited July 16, 2022 by Hellish-Abyss Link to comment Share on other sites More sharing options...
MrHavok195 Posted July 5, 2022 Author Share Posted July 5, 2022 On 02/07/2022 at 3:02 AM, Hellish-Abyss said: @MrHavok195 Hello. I ask that you return here to give us feedback when your problem is solved, if you don't mind. I have the platinum for ME3 but I can't say it was an easy one. Not because Insanity trophy, but because of a long series of issues with the N7HQ site that I don't want to explain to avoid remember how pissed I was. I went to check my profile in N7HQ after a long time without acessing it and looks like the site "forgot" some data about me. After re-syncing it once, it was able to fill the blanks and I could start those GaW missions. I was able to recover the readiness that I left there since january of 2021 too, and it correctly updated the amount of readiness in-game. So far, the site seems to work perfectly... Or that was what I thought... I found an issue while testing something. I used a dummy profile in february to play ME3 and tried to log in the site with it, everything was working normally. I logged with the dummy profile today and the site still remembers its data, trophies, time spent online, etc. Then, I tried to use yet another dummy profile and found the same problem as you. The site starts in the Profile tab with that big red button saying "Get Started", you click the button and is sent to My Account tab who asks to re-sync your online profile because your EA account needs to be updated. But when re-syncing the site it just sends you back to Profile tab or, sometimes, shows a warning saying that there are no profiles associated with the EA account -- which is bullshit because the site already found profiles associated with the EA account and can send/retrieve data from your PS3 profile. I took a print screen to show how stupid this is: When the problem is solved, those yellow letters saying "No Profiles Found" will turn into a white box that lets you select between your PSN and Origin ID account and everything will work perfectly. TL;DR Trophy hunters who likes their 100% profiles or all games platinum'ed and don't have Defender trophy or didn't started this game yet should avoid doing it for now. It's possible the problem fix by itself like Sgznf said above, but it is currently broken for new accounts. EA says in their terms of contract (yes, I read it) that it can't guarantee their services working all the time but they also says they won't shutdown any services without giving an alert 30 days before doing it. I'll keep re-syncing my dummy account with the problem once a day and if the problem is fixed I'll return here to tell the news. I guess I will just have to hope for the best, as 2 weeks later it still isn't fixed. But thanks for the reply. Link to comment Share on other sites More sharing options...
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