A reset is still possible in 2022!

[KellianXM 18]

 

Good evening to all,

 

I wanted to write this message for all the people who have or are facing the problem I have encountered. Sorry for my English I am translating this message.

 

I, like many, have been facing blocked trophies, 2 to be exact: The Extra Mile (Earn Platinum medals from all Story Missions) and Rough Terrain (Drive 2000 miles (3,219km) offroad).

 

For the first one, I had platinumed all the missions but the high score was blocked at 97%

 

For the second one, I had a crash of the game and it fell back to 0% and since then it was not increasing

 

After a lot of research I saw that resetting my profile could allow me to have another chance. However, the answers I saw indicated that it was mission impossible with Ubisoft support. For those who don't know, all progress is stored on their servers, there's nothing on our consoles, so we can't do anything

 

Anyway, I tell myself nothing to lose, I try my luck with the French support (it's my country) by chat in April 2022 then mail afterwards, I indicate my real problem: the trophies are blocked. The result? Disaster. They don't understand anything and keep telling me that they can't do anything. One month and 30 different people later, they close my file.

 

I hang on and think about using another technique I saw on this forum (thanks again @vujos): https://forum.psnprofiles.com/topic/110 ... ure-lying/ One of the players made a montage at the launch of the game to show that his savegame is corrupted. I got his video back and tried my luck at the end of May 2022 with the English support this time.

 

After many messages asking me to do X manipulations (useless of course) on my console or my profile they end up telling me like the French, that they can't do anything.

 

I stand my ground and it starts to look like a discussion of the deaf, they maintain that they cannot act on the saves and thus leave me without a solution, I continue to hammer that they can do it by providing captures of exchanges with other players. Then one day I am told that the technical team has reset my savegame, Great!

 

I launch the game, I see that the option "Continue" has been replaced by "New game". I have to start the story again but after 2-3 missions I realize that my awards have been kept and that the progress is still blocked
I call the support again and they tell me that it was an exception and that they can't reset the save a second time. I know they can't deny it anymore so I keep on insisting until one day BINGO!

 

I launch the game and everything has been reset (well except the map but I don't care about that).

 

At that time I took the precaution of doing the minimum score for each mission to avoid getting a platinum medal which could potentially bug the progression once the level 50 is reached.

 

And today you know what? I unlocked both trophies and got my platinum.

 

I also took the opportunity to respond to them by tackling them again, I really hope that if you're reading this right now you'll believe it and unlock that Grail too! One word INSIST

 

 

 

Edited August 1, 2022 by KellianXM

[djb5f 2,944]

You deserve a Medal of Honor for that lol.

 

I can’t imagine going through all of that and then replaying it all over again from scratch (in hopes it wouldn’t happen again) but you definitely persevered.

 

The % for Versatile Showman (skills) glitched for me but it’s ok.  It happens.  

 

 

[LastMinuteSavior 2,990]

Dude went against Ubisoft and won. Real David v Goliath situation.

 

Well played.

 

That Alexios profile pic though... 😕

Hope you picked Kassandra in Odyssey.

 

[KellianXM 18]

Don't worry I was able to test both heroes with my previous game on PC 😉

[jayboo1991 214]

 

1 hour ago, KellianXM said:

*snip*

 

Nice one, did you always created a new ticket or did you replied to the same one?

And what did you say, when they just reset your save and not your game progress.

Did you asked them, to reset the whole progress then?

I am in the same situation with the Story Trophy and after 40 emails I got tired of it .. but it seems, that it's worth it, to keep pushing ^^

[KellianXM 18]

19 hours ago, jayboo1991 said:

 

 

Nice one, did you always created a new ticket or did you replied to the same one?

And what did you say, when they just reset your save and not your game progress.

Did you asked them, to reset the whole progress then?

I am in the same situation with the Story Trophy and after 40 emails I got tired of it .. but it seems, that it's worth it, to keep pushing ^^

 

I made up an excuse that the reset had messed up all the progress and that I suspected they had only reset part of it (when I knew full well that was the case)

 

 

However they continued to say that a full reset was done and focused on the problem of the already revealed map when that was the least of my worries...

 

I had to insist for another 6-7 messages and two weeks to get the final solution.
If you really want your deck I suggest you hang in there, some of the answers were mentally very hard but the evening message to the support was a habit of mine haha

 

Edited August 2, 2022 by KellianXM

[JethrowRogueSZ2 83]

Hopefully I can get it to work as well. 2 years ago I had the same problem, but gave up cause of how ignorant the support team were about the situation 

[Sydoki 588]

Congrats on getting the reset!

I take it there's still no reliable way to avoid getting stuck at 97% completion? I heard different things, some about avoiding getting high score, some about not installing any DLCs...

[TIBAEL-1999 2]

23 saat önce, KellianXM şunları söyledi:

 

Tüm bunlardan tamamen yoksun olduklarından şüphelenilmeme bir örnekleme tam olarak bu olabileceğinden şüphelenilenme.

 

 

Ancak, endişelerimin en küçykenyken, tam bir şekilde bahsetmeye devam ettiler ve ortaya çıkan haritanın sorununa odaklandılar...

 

Nihai çözüme ulaşmak için 6-7 mesaj daha ve iki daha ısrar etmek zorunda kalabilirim.
Güvertenizi denemek için orada kalmanızı öneriyorsunuz, hoşunuza gidecek olarak çok zorba benim kutlamamdı haha

 

 

 

sevgili arkadaşım seni tebrik ediyorum.

Senin için çok mutluyum.

Bu aptal hata yüzünden ben de platin almadım :(((((

GOD DAMN IT UBISOFT !!

Edited August 3, 2022 by TIBAEL-1999

[drwhokid123 16]

Does someone have a link to the video that was used?

[Hitman_Spinksy1 549]

Damn I couldn't imagine having to replay everything. It's defintely a game I'd have put down if it bugged on me. Took me 7 years to finally get the plat today but them grindy trophies really destroyed what is a masterpiece of a racing game 

[Lesk-i 2]

Le 19/09/2022 à 13:19, drwhokid123 a dit :

Quelqu'un at-il un lien vers la vidéo qui a été utilisée ?

Le 06/01/2021 à 20:01, vujos a dit :

Je ne sais pas comment puis-je fournir une preuve de la réinitialisation de mon compte. S'ils peuvent consulter l'historique de leurs billets depuis 2017, ils peuvent découvrir que je les ai contactés plusieurs fois. Une chose que je peux vous montrer ce que j'ai fait pour qu'ils soient désactivés désactivés mon profil une deuxième fois est la suivante :  https://drive.google.com/file/d/0B_ne17_UvCLsdl9qUXpTdmtqUWM/view?usp=sharing 

J'ai fait quelques montages vidéo et créé ce qui semble être un jeu "ne chargeant pas" mon profil de sauvegarde en combinant différentes vidéos et en ajoutant de la musique qui a fait apparaître que j'avais le problème et que je ne pouvais pas jouer au jeu. Je l'étais bien sûr, mais ils ne le savaient pas et ils ont tout de suite réinitialisé mon compte. PS si vous regardez attentivement le cercle de chargement, vous voyez l'imperfection des transitions des clips vidéo.

 

 

 

Edited October 26, 2022 by Lesk-i

[willmill97 3,164]

Can anyone confirm if they started this game since the last update and the plat glitched on you? 

It seems like most of the recent plat earners all started and finished it recently. I'm debating whether or not to start this game. I really want to but not if the plat might not pop

[XxManyGxX 10]

Well, I have read everything and with the issue of resetting if they have listened to me, because more than I told them my problem, they did not tell me now if they have already passed the incident on to those who can solve it, I hope so

[XxManyGxX 10]

[14:43, 27/10/2022] ManyG: Hello XxManyGxX,

After passing your request on to our specialist game team, we have received an update on the matter.

Unfortunately, we will not be able to reset your game progress. Since it is not possible for us to reset the progress of a game due to a trophy and/or challenge error.

My sincere apologies for any inconvenience caused.

If you have any further questions or we can help you with anything else, do not hesitate to contact us again!
[14:46, 27/10/2022] ManyG: I have also put this if it slips:
The other problem I have is that the game is corrupted and I can't continue my game, so I can't continue the story mode of the game, what I want is for my game to be deleted

[Lesk-i 2]

Even with the videos of infinite load, I battle with ubisoft support since August they tell me they can not reset my backup. What support did you use? I’m on the support en-us

[XxManyGxX 10]

good that video of which you say that I help you where can I find it because look at the last answer from ubisoft

Thanks for your answer.

Please send us some photos of the errors that you are seeing with not being able to complete the load and any other errors that you are seeing so that we can consider resetting the game.
Consider making videos and sending us the links to them so we can review them.

[jayboo1991 214]

13 minutes ago, XxManyGxX said:

good that video of which you say that I help you where can I find it because look at the last answer from ubisoft

Thanks for your answer.

Please send us some photos of the errors that you are seeing with not being able to complete the load and any other errors that you are seeing so that we can consider resetting the game.
Consider making videos and sending us the links to them so we can review them.

 

[XxManyGxX 10]

Quote

 

good that video of which you say that I help you where can I find it because look at the last answer from ubisoft

Thanks for your answer.

Please send us some photos of the errors that you are seeing with not being able to complete the load and any other errors that you are seeing so that we can consider resetting the game.
Consider making videos and sending us the links to them so we can review them

thanks for the video, see if it's worth it

[Acronos12 0]

Hey! This method worked for me. I only had bugged the "Stay Out of Trouble" trophy.

At first, I used the Latin Support and told them that I had a problem with the trophy and they rejected me, 6 months later, I started a new ticket, but this time with the US support, and I told them that I had a problem with the saves and i couldn't play the game and sent the infinite load video, and finally a few month later, they restart my saves, and i was able to get the trophy.

[XxManyGxX 10]

I don't think it works for me if they don't ask me for a lot of things

Thank you for your patience.

Please forward ports on your router as indicated in the following connectivity guide for The Crew for PS4 so that we can continue our investigation:
https://www.ubisoft.com/help?article=000077825

You can check with your internet provider on how to forward ports on your router.

Once you have this, if it has not solved the problem, take a photo and send it to us so that we can be sure that they are correct.
Also, send us a video where we can see your PSN profile and then how you get into the game and find the loading error.
You can upload it to a video platform like youtube and send us the link.

We are waiting for it.

[XxManyGxX 10]

I have closed the case in the support of Spain and I have opened it in the US, what happens

[XxManyGxX 10]

They just answered me giving me the same answer as in the Spanish support, I don't know how to tell them to reset my save

[XxManyGxX 10]

nothing they ask me for a video where you see how the game starts, you see my profile and it gets caught with the infinite load

[vujos 38]

I am glad to see this method still works and makes their support reset save data. Just be persistent with them even if it means you have to change region to contact different support.

I had my own battle with them in 2017. Long story short is that my save glitched after save reset again and thats is when I came up with idea to create video of "infinite load" so they can reset my save the 2nd time. Was lucky it worked on 3rd playthrough.

If anyone can have use of my original video I made back in 2017 here is the link. Every once in a while I get request for my video on google drive.

https://drive.google.com/file/d/0B_ne17_UvCLsdl9qUXpTdmtqUWM/view?usp=sharing&resourcekey=0-WfQTJeODVNmFTxVZJeZhMg