BeautifulTorment Posted January 30, 2017 Share Posted January 30, 2017 I actually spoke with sony customer support since it is published or co-published by soe. They sent me a code right away after i told them my timestamp for platinum. The theme is somewhat nice, i am using it currently. Link to comment Share on other sites More sharing options...
xMissFantasy Posted January 31, 2017 Share Posted January 31, 2017 23 hours ago, BeautifulTorment said: I actually spoke with sony customer support since it is published or co-published by soe. They sent me a code right away after i told them my timestamp for platinum. The theme is somewhat nice, i am using it currently. How did you contact them? Phone or email? Because I'd love to finally get my theme. Link to comment Share on other sites More sharing options...
BeautifulTorment Posted January 31, 2017 Share Posted January 31, 2017 I used the online chat agent on their website Link to comment Share on other sites More sharing options...
xMissFantasy Posted February 1, 2017 Share Posted February 1, 2017 11 hours ago, BeautifulTorment said: I used the online chat agent on their website I'm going to do that myself then. Thanks 1 Link to comment Share on other sites More sharing options...
DeadStanley Posted February 7, 2017 Share Posted February 7, 2017 I got an e-mail a few days ago with the voucher.. I platted it back in May 2016, and I didn't know about this theme until I saw the e-mail. Maybe the contact some of you have had with their support opened the gates for all of us? Link to comment Share on other sites More sharing options...
Phantom-Cookie- Posted March 9, 2017 Share Posted March 9, 2017 I platted the game on Mar 05 2017, got the theme email on Mar 08,2017. Link to comment Share on other sites More sharing options...
DEEM_ELITE Posted June 6, 2017 Share Posted June 6, 2017 (edited) I got my platinum 12 Dec 2016, got the code june 2nd 2017. Edited June 6, 2017 by DEEM_ELITE Link to comment Share on other sites More sharing options...
RevengeancePrime Posted June 6, 2017 Share Posted June 6, 2017 I earned the platinum like 2 years ago, but never received a code. Contacted customer support and they had no idea what the promotion was about so I had to link to the promotion and then they told me it was a matter of From Software sending the emails even though Sony was the one sending out the emails. When I made it clear that it was being offered by Sony the customer rep just said it was not possible so I gave up. The only thing Sony is good for is their games. Link to comment Share on other sites More sharing options...
Thrintus Posted June 21, 2017 Share Posted June 21, 2017 On 2017-6-6 at 7:23 PM, ObliviousSenpai said: I earned the platinum like 2 years ago, but never received a code. Contacted customer support and they had no idea what the promotion was about so I had to link to the promotion and then they told me it was a matter of From Software sending the emails even though Sony was the one sending out the emails. When I made it clear that it was being offered by Sony the customer rep just said it was not possible so I gave up. The only thing Sony is good for is their games. i never got my code but after mailing Sony they sorted it out immediately after confirming a few details. idk why they won't help you, that's ridiculous Link to comment Share on other sites More sharing options...
RevengeancePrime Posted June 21, 2017 Share Posted June 21, 2017 3 hours ago, Bubblyfishes said: i never got my code but after mailing Sony they sorted it out immediately after confirming a few details. idk why they won't help you, that's ridiculous I guess I just had a bad encounter with a Sony rep, but it seems like a lot of people have issues with their customer support. Link to comment Share on other sites More sharing options...
Valyrious Posted June 22, 2017 Share Posted June 22, 2017 For me... I unlocked the platinum trophy June 19th. And I just got my platinum theme email. Guess Sony has always liked me though. 1 Link to comment Share on other sites More sharing options...
ReljaGamer Posted June 22, 2017 Share Posted June 22, 2017 I'm really hoping that I will get this.. Only 2 weeks or less since I got Platinium and first time played game. Getting Pro tomorrow so new theme and deserved one would be amazing Link to comment Share on other sites More sharing options...
Toogie53 Posted July 2, 2017 Share Posted July 2, 2017 @ValyriousOh man. That theme looks great. Thanks for posting what the email looks like. I think it will really help others if they need to contact Sony. If they can show exactly what it looks like they'll probably get farther with the reps. I'm working on the platinum now and hope to have it wrapped up on the 4th of July when I have the day off. I'll start bugging Sony in August if I don't have the theme by then. Even considering the issues some are having, I wish more games did this! Link to comment Share on other sites More sharing options...
Valyrious Posted July 3, 2017 Share Posted July 3, 2017 23 hours ago, Toogie53 said: @ValyriousOh man. That theme looks great. Thanks for posting what the email looks like. I think it will really help others if they need to contact Sony. If they can show exactly what it looks like they'll probably get farther with the reps. I'm working on the platinum now and hope to have it wrapped up on the 4th of July when I have the day off. I'll start bugging Sony in August if I don't have the theme by then. Even considering the issues some are having, I wish more games did this! Biggest thing you probably need to do before you get the platinum is to make sure you are subscribed to Playstation. So they give you weekly emails. Seems redundant, but my friend platinumed it right after I did and hasn't gotten the theme. And I asked him if he's subscribed, and of course he is not. So that's most likely why people haven't gotten it yet. Link to comment Share on other sites More sharing options...
Toogie53 Posted July 3, 2017 Share Posted July 3, 2017 2 hours ago, Valyrious said: Biggest thing you probably need to do before you get the platinum is to make sure you are subscribed to Playstation. So they give you weekly emails. Seems redundant, but my friend platinumed it right after I did and hasn't gotten the theme. And I asked him if he's subscribed, and of course he is not. So that's most likely why people haven't gotten it yet. Nice tip. I am subscribed so hopefully that helps. I got everything except the chalice dungeons done so far. It won't be long now... Link to comment Share on other sites More sharing options...
Toogie53 Posted August 7, 2017 Share Posted August 7, 2017 (edited) So yeah. I got the trophy much later than planned. I got a congratulatory email but no theme yet. I just got the platinum last night so I'll post again if I get the theme soon. Edited August 7, 2017 by Toogie53 Removed link to email. Added Image. Link to comment Share on other sites More sharing options...
Toogie53 Posted August 9, 2017 Share Posted August 9, 2017 If any one is interested, I got the email for the custom theme this morning. I think it would be really cool if they did this with more games. I'm only aware of Horizon Zero Dawn also having a custom theme for platinum owners. Link to comment Share on other sites More sharing options...
derstra123 Posted September 28, 2017 Share Posted September 28, 2017 I just received the email after 2 years. The best part is that the code does not even work... 1 Link to comment Share on other sites More sharing options...
El_Shubi Posted November 12, 2017 Share Posted November 12, 2017 I never got the theme who do we contact for this? Link to comment Share on other sites More sharing options...
Terrmis Posted November 14, 2017 Share Posted November 14, 2017 I'm going to say that this isn't a thing anymore in 2017, bit of a shame really, I didn't know anything about it. Platted it a couple hours ago and I sort of regret not getting Bloodborne an year ago because that theme looks pretty sick imo. Link to comment Share on other sites More sharing options...
Property_Damage Posted February 24, 2018 Share Posted February 24, 2018 (edited) On 8/7/2017 at 2:11 PM, Toogie53 said: So yeah. I got the trophy much later than planned. I got a congratulatory email but no theme yet. I just got the platinum last night so I'll post again if I get the theme soon. I plat bloodborne 2 days ago got this same congratulatory email the next day Black ops 3 gives you a similar congratulatory platinum email too, but no theme or anything, if anyones wondering that was first time i got a congrats email from sony, theyre kinda cool to see Id like to get the theme if i can still but i wont hold my breath, sounds like they arent supporting it anymore Edited February 24, 2018 by Property_Damage Link to comment Share on other sites More sharing options...
Toogie53 Posted February 24, 2018 Share Posted February 24, 2018 I don't know if I updated this thread or not. I got the Bloodborne theme a few days later. Horizon zero dawn also did a congratulatory email followed up with a theme and a avatar. Just finished uncharted and got another email. No bonuses besides that. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now