JethrowRogueSZ2 Posted November 20, 2023 Share Posted November 20, 2023 (edited) Some days ago, I was able to get mine reset. I submitted a case which got escalated to a proper dev team. I had to wait for 2-3 months before they finally reach out to me again. At first, they reset the game without the actual awards, and a day later another reset including the awards. My approach was to do every mission with the lowest score as possible (Bronze/Silver) before reaching level 50, therefore minimizing the chance of it glitching again. I unlocked the platinum after being temporarily unobtainable for 3 years Still possible as of 20.11.23. Keep on pressing them, you will get tens or hundreds of messages saying they can't do it along the way Edited November 20, 2023 by JethrowRogueSZ2 Link to comment Share on other sites More sharing options...
Creepsniper Posted November 21, 2023 Share Posted November 21, 2023 On 11/20/2023 at 12:19 PM, JethrowRogueSZ2 said: Some days ago, I was able to get mine reset. I submitted a case which got escalated to a proper dev team. I had to wait for 2-3 months before they finally reach out to me again. At first, they reset the game without the actual awards, and a day later another reset including the awards. My approach was to do every mission with the lowest score as possible (Bronze/Silver) before reaching level 50, therefore minimizing the chance of it glitching again. I unlocked the platinum after being temporarily unobtainable for 3 years Still possible as of 20.11.23. Keep on pressing them, you will get tens or hundreds of messages saying they can't do it along the way Hi JethrowRogueSZ2 Do you have a case number? Since october 13, I have a nonsense discussion with different Ubisoft people without any motivation to solve the problem... Best regards Creepsniper Link to comment Share on other sites More sharing options...
JethrowRogueSZ2 Posted November 22, 2023 Share Posted November 22, 2023 4 hours ago, Creepsniper said: Hi JethrowRogueSZ2 Do you have a case number? Since october 13, I have a nonsense discussion with different Ubisoft people without any motivation to solve the problem... Best regards Creepsniper Sure, it's 18591170. Link to comment Share on other sites More sharing options...
mw3-lover Posted November 22, 2023 Share Posted November 22, 2023 I just got them to delete my save as i got trouble with Rough terrain. I have sent 1 or more messages each day for 2 months. One usless answer after the other until my case got escalated. When it got escalated it got solved. I insisted multiable times that they delete my progress. Just keep the case open and it will be escalated evetually. Link to comment Share on other sites More sharing options...
Creepsniper Posted November 23, 2023 Share Posted November 23, 2023 Thanks for the case number. Did you create it on the english or german support website? Link to comment Share on other sites More sharing options...
Melissa1703 Posted December 21, 2023 Share Posted December 21, 2023 Update: the ubisoft support finally reseted my account and my counter is working. I'm at 95% progress now and hopefully I get the platinum this weeekend. 2 Link to comment Share on other sites More sharing options...
cbspyrodeaf43 Posted December 21, 2023 Share Posted December 21, 2023 Hello everyone, At last January 2023 I was struck glitch buggy trophy the extra miles 98%. This is my last one trophy before platinum. I was checked on my stats 65 platinum medals mission of map state. I went to on website Ubisoft support. I did two times filling the case numbers, one week later Ubisoft sent me in e-mail. Ubisoft team support gave me wrong details. I was felt like confused and don’t get it. I’m asking you all: How suppose I do? If it just filling in case file Ubisoft Team Support and screenshot photo without words details? Please let me know, thank you. Link to comment Share on other sites More sharing options...
Creepsniper Posted December 23, 2023 Share Posted December 23, 2023 On 12/21/2023 at 4:15 PM, Melissa1703 said: Update: the ubisoft support finally reseted my account and my counter is working. I'm at 95% progress now and hopefully I get the platinum this weeekend. Hi Melissa1703 Do you have a case number for us? Which support did you contact? UK? I am still trying to let reset my account... Thanks and Best regards Creepsniper Link to comment Share on other sites More sharing options...
LucasSakon Posted January 4 Share Posted January 4 Managed to reset the save. Here's the link of the original post to not double post here too Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 11 Share Posted January 11 (edited) What email/customer support is everyone using to contact ubisoft?? Edited January 13 by Bodmon101 Link to comment Share on other sites More sharing options...
greKoAleKo Posted January 14 Share Posted January 14 I don´t know what to do. The Ubisoft Support still does not answer.... The progress stucks at 98% and it is annoying... Link to comment Share on other sites More sharing options...
Ribbert01 Posted January 15 Share Posted January 15 23 hours ago, greKoAleKo said: I don´t know what to do. The Ubisoft Support still does not answer.... The progress stucks at 98% and it is annoying... First response takes em the longest, it took em a month to get to my message for whatever reason, but then after that it got quicker. Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 16 Share Posted January 16 7 hours ago, Ribbert01 said: First response takes em the longest, it took em a month to get to my message for whatever reason, but then after that it got quicker. Did you just open a case on thier website? Link to comment Share on other sites More sharing options...
Ribbert01 Posted January 16 Share Posted January 16 4 hours ago, Bodmon101 said: Did you just open a case on thier website? Yes, and I uses the infinate loading excuse like I did. You can force it if you have your ps5, and I'm assuming ps4 if you have it connected via eathernet and when you hit continue after the loading icon does almost 2 full circles unplug eathernet and it'll get stuck in a loop for 5 minutes, record that and upload it to YouTube and tell em you can't play due to your file/awards being corrupt. They're going to tell you to reinstall game, Defrag console ect. Tell em you did all that and escalate the issue... YOU WANT THEM TO ESCELATE! Otherwise then they're just going to say they can't delete/restart data or say something else retarded. Most importantly don't be rude. But be assertive. Link to comment Share on other sites More sharing options...
Namenloser1990 Posted January 17 Share Posted January 17 YES, to all people wanting a reset: do this. Fake a video that the game isnt loading this helps wonders. Got my savegame reset in like a week. Maybe they also now just get more requests for this since a lot more people want to get it done before the closure and thats why they are finally handling it, but for me it worked like a charm now. Link to comment Share on other sites More sharing options...
Jack-Of-Blade_34 Posted January 18 Share Posted January 18 (edited) Now I have the last trophy ( andAnd The Award Goes To…) and then I try to send the email to Ubisoft to reinstall save. I had 2 bug trophies: Stay Out of Trouble (lock 60%) The Extra Mile (medals Platinum 98% but medals gold 97% lol) progressions are horrible Edited January 18 by Jack-Of-Blade_34 Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 18 Share Posted January 18 On 1/17/2024 at 4:07 AM, Namenloser1990 said: YES, to all people wanting a reset: do this. Fake a video that the game isnt loading this helps wonders. Got my savegame reset in like a week. Maybe they also now just get more requests for this since a lot more people want to get it done before the closure and thats why they are finally handling it, but for me it worked like a charm now. I've just told them my trophies glitched. It's been escalated and just waiting now. Link to comment Share on other sites More sharing options...
willmill97 Posted January 18 Share Posted January 18 I made a ticket on the 9th and I've still yet to have a response! Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 19 Share Posted January 19 11 hours ago, willmill97 said: I made a ticket on the 9th and I've still yet to have a response! Another week or so you'll get one Link to comment Share on other sites More sharing options...
wimmer_15 Posted January 19 Share Posted January 19 I can't even start playing this game... Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 20 Share Posted January 20 I have gotten my reset and playing through a second time. Took 19 days. Link to comment Share on other sites More sharing options...
GoldenCrecscent Posted January 20 Share Posted January 20 How to aboid the glitch if you play second time ? Link to comment Share on other sites More sharing options...
Bodmon101 Posted January 20 Share Posted January 20 4 hours ago, GoldenCrecscent said: How to aboid the glitch if you play second time ? Just don't go in a crew or play online. Start the story and finish it before anything else. Link to comment Share on other sites More sharing options...
alissonk1 Posted January 22 Share Posted January 22 Existe alguma maneira de consertar o troféu da milha extra? está preso em 98% nos prêmios, sendo que peguei todas as platina Link to comment Share on other sites More sharing options...
Beyondthegrave07 Posted January 22 Share Posted January 22 1 minute ago, alissonk1 said: Existe alguma maneira de consertar o troféu da milha extra? está preso em 98% nos prêmios, sendo que peguei todas as platina Please post in English. This is an English-speaking forum and will help you a lot more (even if you have to Google translate) 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now