TheAveryChu Posted January 24, 2017 Share Posted January 24, 2017 (edited) Have just finished fragmented passage and X back cover, and both are great before anyone says anything, but apparently instead of unlocking themes like with the prior two collections, you have to unlock the "ability" to purchase the themes. Apparently the themes don't even include music. GG Square. Edited January 24, 2017 by TheAveryChu Link to comment Share on other sites More sharing options...
Dead Weight Posted January 24, 2017 Share Posted January 24, 2017 It's a good business strategy, it makes the themes exclusive since you have to own the collection and they make more money from it. Square Enix has always been at the forefront of innovation. It's also a lot easier to implement themes without accompanying music. Can't stress out the programmers too much. Link to comment Share on other sites More sharing options...
Daser- Posted January 24, 2017 Share Posted January 24, 2017 (edited) Hi, i have the game in pal version (French) and for me the theme are free, so it's just a bug in your store ! Don't buy the theme, he probably become free when Square notice that. Edited January 24, 2017 by Daser- Link to comment Share on other sites More sharing options...
Nihiris- Posted January 24, 2017 Share Posted January 24, 2017 (edited) At least you have a chance to actually buy them and not get locked out of certain themes if you didn't preorder the game on PSN, like many other games. That's what annoys me the most. Edited January 24, 2017 by Death_Ninja 1 Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 I sent a message to SE support about this. If PAL and JP versions get it free, then there's something wrong. Link to comment Share on other sites More sharing options...
Leonheartbr Posted January 25, 2017 Share Posted January 25, 2017 I'm so pissed, just finished 0.2 and really wanted to see the theme , but 2.99? no way. This gotta be a mistake Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 I got a reply from SE support. " Thank you for contacting SQUARE ENIX support,We apologize for the delay in our response. The team looked into this issue and found that the game is working as intended. We do apologize, but as there does not appear to be any issues with the game itself, we are unable to provide any further assistance. Please note, completing KINGDOM HEARTS HD 2.8: Final Chapter Prologue will only unlock the ability to purchase the PlayStation themes, it is not a reward that is received for free for beating the game. We do apologize for the confusion. Suggestions from our customers are always valued. While we cannot guarantee implementation we will surely pass this on to the developers. We thank you for contacting us, and we hope you continue to enjoy playing KINGDOM HEARTS HD 2.8: Final Chapter Prologue, and best of luck in battle!Thank you for contacting the SQUARE ENIX Support Center. " I replied back asking why the themes are free in PAL and Japan, but cost money for the US, no reply yet. Link to comment Share on other sites More sharing options...
Leonheartbr Posted January 25, 2017 Share Posted January 25, 2017 27 minutes ago, Kasaix said: I got a reply from SE support. " Thank you for contacting SQUARE ENIX support,We apologize for the delay in our response. The team looked into this issue and found that the game is working as intended. We do apologize, but as there does not appear to be any issues with the game itself, we are unable to provide any further assistance. Please note, completing KINGDOM HEARTS HD 2.8: Final Chapter Prologue will only unlock the ability to purchase the PlayStation themes, it is not a reward that is received for free for beating the game. We do apologize for the confusion. Suggestions from our customers are always valued. While we cannot guarantee implementation we will surely pass this on to the developers. We thank you for contacting us, and we hope you continue to enjoy playing KINGDOM HEARTS HD 2.8: Final Chapter Prologue, and best of luck in battle!Thank you for contacting the SQUARE ENIX Support Center. " I replied back asking why the themes are free in PAL and Japan, but cost money for the US, no reply yet. 'Unlock the ability to purchase" HAHAHA, tell me this a sick joke man ): 1 Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 It is not. That's a copy and paste from the email SE Support sent me. We need to swarm them with messages, telling them off for pulling this on us. I took a screenshot as well. http://imgur.com/a/xcaRz 1 Link to comment Share on other sites More sharing options...
boringname123 Posted January 25, 2017 Share Posted January 25, 2017 "Unlocking the ability to purchase" huh. you couldn't have written a better joke about petty anti-consumer practices. I mean it's absurd. What genius even came up with this idea? 1 Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 It does sound like a sick joke, like a caricature of some greedy shop owner. 1 Link to comment Share on other sites More sharing options...
TheAveryChu Posted January 25, 2017 Author Share Posted January 25, 2017 So this seems to be more of an issue of the North American branch of Sony or Square being particularly greedy. What a joke. Link to comment Share on other sites More sharing options...
PSXtreme_ Posted January 25, 2017 Share Posted January 25, 2017 Don't worry guys...it's not like it's the end of the world...where zombies and the like will be walking the streets eating your friends. Just start a hashtag movement and everything will be right as rain in the morning #SquareEnixCheatsCustomers 2 Link to comment Share on other sites More sharing options...
TheAveryChu Posted January 25, 2017 Author Share Posted January 25, 2017 Apparently this was brought to someone's attention at Square on a twitch stream. https://clips.twitch.tv/squareenix/ExcitedJackalHotPokket 1 Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 Barely heard what they said, lots of mumbles, but it sounds like they're looking into it. Thanks for posting the clip. Link to comment Share on other sites More sharing options...
Nihiris- Posted January 25, 2017 Share Posted January 25, 2017 (edited) 1 hour ago, TheAveryChu said: So this seems to be more of an issue of the North American branch of Sony or Square being particularly greedy. What a joke. You can thank American commercial laws for that. Consumer protection is next to shit in the US compared to other countries. For example, you can get a full refund on a digital preorder on PSN in the UK, but in the US it's a final sale with no terms of reimbursement. And they are in their perfect legal rights to do so because 'Murica. Edited January 25, 2017 by Death_Ninja 2 Link to comment Share on other sites More sharing options...
Lilseb93 Posted January 25, 2017 Share Posted January 25, 2017 (edited) I didn't even know there were themes for beating the games until after I beat them. I don't mind purchasing one of the themes if they are good. I just wish there were avatars. Edit: But if they are supposed to be free, that's pretty crappy SE. I think beating the game should be enough. Edited January 25, 2017 by Lilseb93 Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 I'd rather not pay $2.99 for something that should be free. 1.5 and 2.5 had unlockable themes for free, and it's apparently free in PAL and Japan. Link to comment Share on other sites More sharing options...
Kasaix Posted January 25, 2017 Share Posted January 25, 2017 I got a new email from SE Support. To sum it up: it is indeed an error and will be fixed, the themes are supposed to be free. Here's a screenshot: http://imgur.com/a/sIXMu 2 Link to comment Share on other sites More sharing options...
TheAveryChu Posted January 25, 2017 Author Share Posted January 25, 2017 Downloading now. 2 hours ago, Kasaix said: I got a new email from SE Support. To sum it up: it is indeed an error and will be fixed, the themes are supposed to be free. Here's a screenshot: http://imgur.com/a/sIXMu Thanks for the update. Link to comment Share on other sites More sharing options...
Leonheartbr Posted January 25, 2017 Share Posted January 25, 2017 Nice, when do you guys think it will be free? Link to comment Share on other sites More sharing options...
TheAveryChu Posted January 25, 2017 Author Share Posted January 25, 2017 Just now, Leonheartbr said: Nice, when do you guys think it will be free? Its free now, you just need to unlock it. Link to comment Share on other sites More sharing options...
Kent10201 Posted January 25, 2017 Share Posted January 25, 2017 24 minutes ago, TheAveryChu said: Its free now, you just need to unlock it. Ok awesome. All we need now is some KH avatars . Link to comment Share on other sites More sharing options...
TheAveryChu Posted January 25, 2017 Author Share Posted January 25, 2017 1 minute ago, Kent10201 said: Ok awesome. All we need now is some KH avatars . You can actually upload any image you want through the PSN app on IOS and Android. Link to comment Share on other sites More sharing options...
Kent10201 Posted January 25, 2017 Share Posted January 25, 2017 40 minutes ago, TheAveryChu said: You can actually upload any image you want through the PSN app on IOS and Android. Wait...REALLY!? How have I never heard about this? Thanks for letting me know . 1 Link to comment Share on other sites More sharing options...
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