KamakuraHero

Error code NP-32091-5

16 posts in this topic

Hi everyone, in the last week or so i'm getting an error when starting some games. "User will be logged out of the PS4 because an error has occurred. (NP-32091-5)". Then i'll log again with my main account and start the game without problems, except sometimes the trophies unlock in some weird way or not unlocking at all and have to complete the task a couple of times before unlocking the trophy. For example while playing Deponia at least 5-6 trophies didn't unlock when they shouldn't even two story related ones and another i had to fulfill the task at least 6 times while closing and restarting the game 2 times. Did someone else had the same issue and how can i deal with it? Thanks in advance..

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Thanks for the reply but my problem isn't syncing trophies is about not unlocking some trophies in some games.

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Be that as it may, I would still recommend at least trying the first "solution" and rebuild your database.  It's not a bad habit to get into anyway, and it could solve your problem.  That is, of course, if you haven't done it already.  

 

Good luck.

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34 minutes ago, angelgrievous said:

Be that as it may, I would still recommend at least trying the first "solution" and rebuild your database.  It's not a bad habit to get into anyway, and it could solve your problem.  That is, of course, if you haven't done it already.  

 

Good luck.

Agree with @angelgrievous  Doesn't hurt to knock the dust off the HD once in a while

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On 4/30/2018 at 11:29 PM, angelgrievous said:

Be that as it may, I would still recommend at least trying the first "solution" and rebuild your database.  It's not a bad habit to get into anyway, and it could solve your problem.  That is, of course, if you haven't done it already.  

 

Good luck.

Well after many hours filled with frustration for trophies that didn't unlock or unlock in wrong order, i decided today to rebuild my database. Shortly after i started ac ezio collection, only to have the same error code twice again!! While i was playing the game, the trophies unlocked  when they were supposed to except of the story related ones for sequence 3, 4 and the story related catacomb...

Why is this happening? Anyone else had a similar problem?

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I had the same problem a few months back and rebuilding the database did nothing to help. In the end i created a new profile on my ps4 then after backing up my saves and screenshots etc i linked the new profile to my psn id and deleted the corrupted profile. I then restored my saves to the new profile and everything since then has been fine.

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10 hours ago, The_Iron_Chimp said:

I had the same problem a few months back and rebuilding the database did nothing to help. In the end i created a new profile on my ps4 then after backing up my saves and screenshots etc i linked the new profile to my psn id and deleted the corrupted profile. I then restored my saves to the new profile and everything since then has been fine.

Thanks for your answer, seems that i have no other option then. Do i have to back up my saves only on ps4 or on ps3 as well?

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I have this issue with some games as well, however only some digital games.

 

Tried rebuilding my database as well. Didn't work. Any other suggestions?

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Me too, only digital games. At first, short ones like, Deponia, Gem Smashers and Lost Grimoires 1 + 2. Games that i had to play 2-3 times to actually unlock all the trophies, but only took about an hour to finish. Yesterday happened on Ezio collection and Yakuza Kiwami and now i'm screwed 😖

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Posted (edited)

3 hours ago, KamakuraHero said:

Thanks for your answer, seems that i have no other option then. Do i have to back up my saves only on ps4 or on ps3 as well?

 

I only had this problem on my ps4. It didnt affect my profile or syncing on the vita or ps3. 

Edited by The_Iron_Chimp
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On 5/18/2018 at 1:05 AM, The_Iron_Chimp said:

I had the same problem a few months back and rebuilding the database did nothing to help. In the end i created a new profile on my ps4 then after backing up my saves and screenshots etc i linked the new profile to my psn id and deleted the corrupted profile. I then restored my saves to the new profile and everything since then has been fine.

Sorry to bother you again, i would like to ask you some questions about the steps i have to follow because i read that i have to go to settings-initialization and delete the profile, but there it says that all users and data will be deleted (i have four accounts connected to my ps4). I found the delete user option in the user management menu, should i continue from there?

Thanks in advance

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I had this problem as I ran into with the NA version of Word Search. 

 

  • What I did was deleted the game from system that gave me the error message.
  • When you check your trophies, you'll notice it trying to sync the game that gave you the error but that game will never appear. In my case, Word Search (it can happen to any game).
  • To fix the issue without rebuilding the database or deleting your profile etc. All you need to do is find any game with 0% trophies on your profile and delete that trophy list. If you're like me and had no such games. Simply load up any game that you haven't started and sync it. Delete that game from your trophy collect. In my case, I loaded up Tacoma.
  • After deleting the game with 0% trophies. Restart your system or back out of the trophies. I forgot what I did, but if you go back to your trophies again. It will attempt to sync once again. This this time, the game that gave you the error message will appear. delete that game from your trophy collection and you should be good to go again. 

 

 

My trophies are normal again. It no longer attempts to sync Word Search either. I didn't bother to play that game due to the error. Deleting the game did allow me to start it, but the trophies for it was not on my profile due to a syncing error. 

 

I think the error is capable of messing people trophy profiles up like earning trophies out of order due to it not sync well. I also found that same link posted above but that article is crap man. 

 

This video is what helped me:

 

 

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I have this issue with Deponia.. 

Edited by skroq
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I cannot even delete my 0% game, because I am getting an error. So I think the only thing left for me to do is remove skroq from my ps4.. great

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