Asher1985 Posted July 29, 2018 Share Posted July 29, 2018 I bought the Premium pack in a sale a couple of days ago but completely forgot that I already have the main game from when it was on Plus. Despite that, I was still able to purchase the pack with all DLC.When I boot up the PS3 it says there's an error downloading my content, yet the content has downloaded as I got pop-ups saying so on the game's main menu and I can physically play on the DLC maps. But when I tried to earn a trophy (an easy one is just jumping off a building in one particular map) the trophy didn't pop.I got an email from PayPal saying Sony cancelled a billing agreement and when checking my bank account I haven't actually been charged. What's going on?! Link to comment Share on other sites More sharing options...
NightRusticDawn Posted July 29, 2018 Share Posted July 29, 2018 You have not actually bought it, Sony cancelled your purchase for some reason and you have to check the email (If you recieved one) or log into your account and handle your transactions from there. Link to comment Share on other sites More sharing options...
Asher1985 Posted July 29, 2018 Author Share Posted July 29, 2018 Thanks for the quick response. There's no email from Sony cancelling the transaction and when I go to my transaction list on my account it's listed as purchased. All the items are still in my download list as well and won't go away. What do you mean by "handle your transactions"? I've emailed this to Sony as well earlier. Link to comment Share on other sites More sharing options...
NightRusticDawn Posted July 29, 2018 Share Posted July 29, 2018 You certain you had enough funds on Paypal when you purchased the DLC? Go into your account: https://account.sonyentertainmentnetwork.com Then enter Transaction History and check there Check if your credit card information is correct and double check if your address information is also correct (PayPal must have the same information for a transaction to work, sometimes Sony remove a purchase if they find out it doesn't.) That is all I can help with sadly, you should Contact Sony for help. Link to comment Share on other sites More sharing options...
Asher1985 Posted July 29, 2018 Author Share Posted July 29, 2018 The funds come directly from my account so no issue there. I paid for something a couple days before and nothing went wrong. Must be because of already owning the game. I'll see what Sony says. Thanks. Link to comment Share on other sites More sharing options...
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