II--KAMAL--II Posted May 1, 2019 Share Posted May 1, 2019 11 hours ago, stormshadow969 said: Sounds a bit promising “Thank you for contacting Ubisoft Support!We've been receiving reports about players being unable to access the ShadowNet challenges, and we're currently investigating the issue, in the interest of having it resolved as soon as possible. In the meantime, we'd recommend following the official forum at: http://forums.ubi.com and our Support Website (http://support.ubi.com).We'd also like to apologize for any inconvenience this may be bringing on.If you have any questions, or need anything else, please let us know and we'd be happy to help.” Very good , keep up the good work guys ??❤️ 1 Link to comment Share on other sites More sharing options...
Potent_Delusions Posted May 5, 2019 Share Posted May 5, 2019 Don't be fooled by that standard cookie cutter line of "They're down because we found a problem with them" line. It's one that Ubisoft has used for multiple cases; the unannounced Pure Football shutdown in 2012 being one of the most notable ones. They told people that the servers were down whilst "an issue with the servers is being resolved" and 7 years later that "issue" persists. 1 Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 5, 2019 Share Posted May 5, 2019 How does one send a "ticket"? This is my first time going after a developer removing a feature 3 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 5, 2019 Share Posted May 5, 2019 1 hour ago, kassanowa07 said: How does one send a "ticket"? This is my first time going after a developer removing a feature https://support.ubi.com/en-GB go there and open a new case, choose the game and write your problem 1 Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 6, 2019 Share Posted May 6, 2019 10 hours ago, II--KAMAL--II said: https://support.ubi.com/en-GB go there and open a new case, choose the game and write your problem Done deal 1 Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 7, 2019 Share Posted May 7, 2019 Response: Johnny V @Ubisoft Support wrote: 06/05/2019 @ 14:33 Hi there, Thank you for contacting Ubisoft Customer Support. As of December 17, 2018, the Ubisoft Club console app on PS3 and Xbox 360 will be decommissioned and not accessible anymore. But don't worry! You will still be able to unlock rewards via the Ubisoft Club Page or the Ubisoft Club Mobile app. For full details, please see the FAQ: https://support.ubi.com/faqs/000040207 Thank you for your understanding! Johnny V Ubisoft Support Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 7, 2019 Share Posted May 7, 2019 Submitted a second case. 2 Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 8, 2019 Share Posted May 8, 2019 On 5/7/2019 at 2:15 AM, kassanowa07 said: Submitted a second case. This is the response. I swear these people... https://support.ubi.com/en-US/faqs/40207/Decommission-of-Ubisoft-Club-App-for-PS3-and-X360-systems/ Link to comment Share on other sites More sharing options...
TazDevilz1986 Posted May 8, 2019 Share Posted May 8, 2019 2 hours ago, kassanowa07 said: This is the response. I swear these people... https://support.ubi.com/en-US/faqs/40207/Decommission-of-Ubisoft-Club-App-for-PS3-and-X360-systems/ They keep bringing that Ubisoft Club thing lol. They don't understand the situation at all. Maybe try to send another one, that you want the Daily Online IN-GAME challenge back. EXCLUDING Ubisoft Club APP. 2 Link to comment Share on other sites More sharing options...
kassanowa07 Posted May 9, 2019 Share Posted May 9, 2019 13 hours ago, TazDevilz1986 said: They keep bringing that Ubisoft Club thing lol. They don't understand the situation at all. Maybe try to send another one, that you want the Daily Online IN-GAME challenge back. EXCLUDING Ubisoft Club APP. I responded right away wit: This has nothing to do with that! I am referring to the inability to access ShadowNet and it's functions. Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 18, 2019 Share Posted May 18, 2019 (edited) I'll not stop until they bring it back... !! please guys don't stop emailing them and send them tickets... they'll bring it back soon if we keep sending to them Remember: it's about how many requests they receive regarding this issue !! Edited May 18, 2019 by II--KAMAL--II 1 Link to comment Share on other sites More sharing options...
SatcomAngel Posted May 18, 2019 Share Posted May 18, 2019 I sent my ticket in. Ubi said they have no plans to fix this. It's for the best. Time to move on. 1 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 18, 2019 Share Posted May 18, 2019 (edited) 2 minutes ago, Tropikal said: I sent my ticket in. Ubi said they have no plans to fix this. It's for the best. Time to move on. Can you show us the chat please ? Edited May 18, 2019 by II--KAMAL--II 2 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 21, 2019 Share Posted May 21, 2019 @Tropikal you already got these trophies, why are you here wasting your time with reply that has no evidence? I hope you're not doing the same thing in other websites... 2 Link to comment Share on other sites More sharing options...
hore Posted May 24, 2019 Share Posted May 24, 2019 i did my part this week. might as well post the exchange to keep this thread alive me Quote The ShadowNet daily & weekly challenges haven't been appearing in-game on PS3 since late 2018. Please pass this up to the dev team. Note: this is not to be confused with the Ubisoft club challenges. I'm aware that those have been officially discontinued, but the ShadowNet challenges haven't. ubi Quote Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you. Our development teams are actively investigating this but we don't have any further specific information at this time. Thanks for your patience! If any additional information becomes available, it will be posted to the game's official forum at http://forums.ubi.com and our Support Website (http://support.ubi.com). Regards, Ubisoft Support i tried 4 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 25, 2019 Share Posted May 25, 2019 @Trope Hore you did good , thank you so much 3 Link to comment Share on other sites More sharing options...
Popular Post Afro_Gear Posted May 30, 2019 Popular Post Share Posted May 30, 2019 I've got an idea. Gonna take some time but @II--KAMAL--II may be up for it. Look up the credits for Splinter Cell: Blacklist. Find some of the staff that may be involved IE: Network services or gameplay designers, etc, and try to find them on twitter or Linked In. Hit them up directly. The problem is that Ubi support is acting as a firewall and I believe 100% that none of these complaints have legitimately been looked at by the dev team. I feel this may be the only way to get some work done. We can message those devs kindly and tell them the issue and ask for guidance or help. 5 Link to comment Share on other sites More sharing options...
demonviper666 Posted May 30, 2019 Share Posted May 30, 2019 55 minutes ago, Afro_Gear said: I've got an idea. Gonna take some time but @II--KAMAL--II may be up for it. Look up the credits for Splinter Cell: Blacklist. Find some of the staff that may be involved IE: Network services or gameplay designers, etc, and try to find them on twitter or Linked In. Hit them up directly. The problem is that Ubi support is acting as a firewall and I believe 100% that none of these complaints have legitimately been looked at by the dev team. I feel this may be the only way to get some work done. We can message those devs kindly and tell them the issue and ask for guidance or help. U should try and see if u can get toy solider fixed. it's by ubisoft as well Link to comment Share on other sites More sharing options...
SatcomAngel Posted May 30, 2019 Share Posted May 30, 2019 5 more Ubisoft tickets and these trophies will be obtainable. I can feel it. 3 Link to comment Share on other sites More sharing options...
GUDGER666 Posted May 30, 2019 Share Posted May 30, 2019 12 minutes ago, Tropikal said: 5 more Ubisoft tickets and these trophies will be obtainable. I can feel it. No chance its not happening. 1 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted May 31, 2019 Share Posted May 31, 2019 12 hours ago, Afro_Gear said: I've got an idea. Gonna take some time but @II--KAMAL--II may be up for it. Look up the credits for Splinter Cell: Blacklist. Find some of the staff that may be involved IE: Network services or gameplay designers, etc, and try to find them on twitter or Linked In. Hit them up directly. The problem is that Ubi support is acting as a firewall and I believe 100% that none of these complaints have legitimately been looked at by the dev team. I feel this may be the only way to get some work done. We can message those devs kindly and tell them the issue and ask for guidance or help. I already did that 2 weeks ago... I'll search for more of them Link to comment Share on other sites More sharing options...
Afro_Gear Posted May 31, 2019 Share Posted May 31, 2019 (edited) This is from last night. I replied again asking for more transparency but never heard back. Edited May 31, 2019 by Afro_Gear 3 Link to comment Share on other sites More sharing options...
stormshadow969 Posted May 31, 2019 Share Posted May 31, 2019 (edited) I got a similar answer as well. Was told; ‘As I checked our database I see that our game development team is actively investigating the issue. It effects both PS3 and Xbox 360 as you pointed. We are unable to give you any kind of support about this issue at the moment.’ Edited June 3, 2019 by stormshadow969 1 Link to comment Share on other sites More sharing options...
II--KAMAL--II Posted June 13, 2019 Share Posted June 13, 2019 I bit if there's anyone working on this problem...?? 1 Link to comment Share on other sites More sharing options...
kassanowa07 Posted June 14, 2019 Share Posted June 14, 2019 I sent more tickets with same crappy responses Link to comment Share on other sites More sharing options...
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