Azaan60 Posted April 1, 2019 Share Posted April 1, 2019 (edited) Being able to request refunds used to be exclusive to Europe, NZ & Australian PSN accounts but Sony have quietly added a refund section to the US version of the Playstation support site. Looks like people in the US will finally have access to refunds, which is something people in the rest of the world have had access to for years. https://support.playstation.com/s/article/Requesting-a-Refund?language=en_US This guy on Reddit created a nice summary for all the key points Some key points: You can refund a game, DLC, or add-on provided you have not begun downloading the content. You have 14 days from the purchase date as long as you have not downloaded the content. Full games, downloadable content, themes, avatars and season passes count in this category. Pre-Ordered Digital content over 14 days before the release date - You may request a refund any time before the release date. Pre-Ordered Digital content less than 14 days before the release date - You may request a refund up to 14 days after the date of purchase. Subscriptions - Playstation Now, Playstation Plus, or Spotify - 14 days after purchasing a subscription. Free trial periods are included in the 14 day window. You may receive a partial refund in requesting a refund for subscriptions, depending on how much you have used the service. Playstation Vue. You may cancel at any time, but any payments made are non-refundable. Changing your Network ID (possibly coming soon since they mention it here): You cannot obtain a refund for changing your Online ID Edited April 1, 2019 by Azaan60 1 Link to comment Share on other sites More sharing options...
ZubairAttya Posted April 1, 2019 Share Posted April 1, 2019 LoL I didn’t know u can refund games on EU account ? 2 Link to comment Share on other sites More sharing options...
RunItsAShark Posted April 1, 2019 Share Posted April 1, 2019 No love for Canadians still. 4 Link to comment Share on other sites More sharing options...
Dangisuckatgamin Posted April 1, 2019 Share Posted April 1, 2019 I think it's great allowing people to refund pre-orders. ? 1 Link to comment Share on other sites More sharing options...
starcrunch061 Posted April 1, 2019 Share Posted April 1, 2019 This should have been done a long time ago in the US. I mean, it's not like you can play the game and demand a refund if you think it's bad. 1 Link to comment Share on other sites More sharing options...
RevengeancePrime Posted April 1, 2019 Share Posted April 1, 2019 Does anyone know what happens to preorder themes/avatars? I figure downloading those when you preorder will affect whether or not you can get a refund since people would probably start preordering games and then cancelling just for the themes/avatars. Link to comment Share on other sites More sharing options...
AK-1138 Posted April 1, 2019 Share Posted April 1, 2019 The US, behind on customer rights and legislation? Colour me shocked and call me D'Artagnan. 2 Link to comment Share on other sites More sharing options...
Lordguwa Posted April 1, 2019 Share Posted April 1, 2019 (edited) it's a step in the right direction for sure. think the only time i had to do an actual refund request was because of the GOW game which was later found to be the right version. they gave out every game in the ps3/vita under that deal (gow 1 and gow 2). Edited April 1, 2019 by kingdrake2 Link to comment Share on other sites More sharing options...
Viper Posted April 1, 2019 Share Posted April 1, 2019 I've gotten a refund once before. I bought Saints Row: Gat out of Hell on PS4...then the next day they revealed that it was going to be one of the games for PS+ the following month. So I called them up demanding a refund, and I called them out on putting a game on sale right before it'll be Free. They gave me the refund without hesitation. 1 Link to comment Share on other sites More sharing options...
sepheroithisgod Posted April 1, 2019 Share Posted April 1, 2019 6 minutes ago, Viper said: I've gotten a refund once before. I bought Saints Row: Gat out of Hell on PS4...then the next day they revealed that it was going to be one of the games for PS+ the following month. So I called them up demanding a refund, and I called them out on putting a game on sale right before it'll be Free. They gave me the refund without hesitation. Everybody gets one refund on their account. Link to comment Share on other sites More sharing options...
Banana_Sausage47 Posted April 1, 2019 Share Posted April 1, 2019 12 minutes ago, Viper said: I've gotten a refund once before. I bought Saints Row: Gat out of Hell on PS4...then the next day they revealed that it was going to be one of the games for PS+ the following month. So I called them up demanding a refund, and I called them out on putting a game on sale right before it'll be Free. They gave me the refund without hesitation. That has happened again for April's PS+ games. The Surge and Conan Exiles are both on sale on the store right now. 1 Link to comment Share on other sites More sharing options...
DaikichiKawachi Posted April 1, 2019 Share Posted April 1, 2019 They're still not as draconian as Nintendo. It was made very clear to me, in a stern talking to over the phone by them that I was being given a one time refund for life (in store credit) because I had the nerve to call immediately after pressing buy and ask to pay the difference to change my purchase of Mario + Rabbids from the standard to the gold edition, because I genuinely made a mistake and selected the wrong version. I called Sony once before to cancel a purchase because I saw the reviews were terrible and they just said OK and removed it from my download list. Link to comment Share on other sites More sharing options...
Lance_87 Posted April 1, 2019 Share Posted April 1, 2019 (edited) I'm laughing hard at the functional illiterate EU gaming news sites that have reported this news without verifying the actual EU policies. Jesus Christ. Edited April 1, 2019 by Lance_87 Link to comment Share on other sites More sharing options...
Spinosaurus Rex Posted April 1, 2019 Share Posted April 1, 2019 This may be occasionaly useful with preorders and ps+ games but otherwise it's useless, you can't even download the game without losing a chance to refund it. Sony should really look sometimes on Steam to see how store should be working like. 2 Link to comment Share on other sites More sharing options...
killerlightning Posted April 1, 2019 Share Posted April 1, 2019 I agree, I don't like the you download it and it is yours part either. Why not do like Microsoft and if you played the game for more than an hour you don't get a refund. Link to comment Share on other sites More sharing options...
AyAerith Posted April 1, 2019 Share Posted April 1, 2019 This is a step in the right direction, but still not as good as it could be. I usually just buy physical, then I can get rid of the game if I don't like it. 2 Link to comment Share on other sites More sharing options...
Valyrious Posted April 1, 2019 Share Posted April 1, 2019 Is this another April Fool's joke? Link to comment Share on other sites More sharing options...
Hatteii Posted April 1, 2019 Share Posted April 1, 2019 Are Sony still doing that thing where they then ban the accounts after they refund the items (I know that’s more to do with card fraud but still...)? Also I don’t recall being able to refund items on my EU account, unless it’s super hidden away and I’ve never noticed it ? Also April Fools? Link to comment Share on other sites More sharing options...
Phoenixgaming1 Posted April 1, 2019 Share Posted April 1, 2019 Sony has allowed refunds on US account for many years. you just had to call them on the support number. I remember I got a refund on Mortal Kombat X when it got purchased by my younger cousin while he was looking through the store. I called them and got put through to a very kind man named MJ and he quickly sent a request to somewhere else and told me that I will receive my refund within 7 - 14 business days. and I got it in 3 days. Link to comment Share on other sites More sharing options...
Fr_0zt Posted April 1, 2019 Share Posted April 1, 2019 3 hours ago, RunItsAShark said: No love for Canadians still. We don't exist. Link to comment Share on other sites More sharing options...
Phoenixgaming1 Posted April 1, 2019 Share Posted April 1, 2019 3 minutes ago, Vizard-Ichigo-- said: We don't exist. Eww Canadians and their fake bacon, close your eyes children. Link to comment Share on other sites More sharing options...
Fr_0zt Posted April 1, 2019 Share Posted April 1, 2019 2 minutes ago, Phoenixgaming1 said: Eww Canadians and their fake bacon, close your eyes children. ? 1 Link to comment Share on other sites More sharing options...
Phoenixgaming1 Posted April 1, 2019 Share Posted April 1, 2019 1 minute ago, Vizard-Ichigo-- said: ? I'm joking, Please don't be sad by dude. 1 Link to comment Share on other sites More sharing options...
OhDearDevilRun Posted April 18, 2019 Share Posted April 18, 2019 I guess this can come in handy but it would be better if they did something like Steam and allow refund if you played it but for less than 1hr or 2 but not sure how theyll handle the 1-2hr plat games. Link to comment Share on other sites More sharing options...
mako-heart Posted April 18, 2019 Share Posted April 18, 2019 On 4/1/2019 at 11:16 AM, Phoenixgaming1 said: Eww Canadians and their fake bacon, close your eyes children. It's ham, you guys are the idiots that call it Canadian bacon Link to comment Share on other sites More sharing options...
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