PhoenixPerson_

Apex DLC Problem

9 posts in this topic

Hello, i own the season pass for driveclub and when i download it i can play everything apart from 3 events on apex dlc i think, which require the corvette and the jaguar.  So this makes it impossible for me to achieve 100%. But the problem is i own the dlc and (redownloaded it just now) even when i "restore licences" i still don't have access to those 2 cars. There is the playstation purchase icon indicating that i do now own the car. But the dlc states that you get access to some cars including those. I really do not know what to do. Can anyone help me? I do not want to pay 25 euros (US store) just to get that trophy when i know i have already paid for the original eu game... 

Thank you.

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I just tweeted playstation with the following which describes my problem as good as i can:

"considering the game Driveclub, I own the season pass, and after downloading the game and all it's addons (if i go above the game, press information and view all downloaded addons i can see apex expansion pack) but out of all the cars • Chevrolet Corvette ZR1 CE • Jaguar C-X75 can not be used. To be specific, i can play and earn all stars and trophies from this map pack apart from the ones requiring the above cars. If i try to play the event something like (you need to purchase this content before using it). But the downloaded and installed content has apex expansion pack included. I have no idea what to do. I searched the internet and after a bit of searching i tried "restoring licences", deactivaitng from primary ps4 and reactivating it, restoring again licences, deleting all data which has to do with driveclub, reinstalling it. Creating a new account to see if anything changes. Nothing seems to work. I try to download the specific map pack again but i am not able to do so as i already have it installed. Only this dlc and only those 2 cars seem to have a problem which i cannot fix. I already contacted playstation sony (greece) but no further help or reply. Maybe it is possible to create a US account and buy the main game and apex dlc (around 25 dollars) and be able to play the game, but it is obvious that this would be sad considering i already own the game and the season pass. I am really hoping you can either find a solution to my problem or somehow give me access to the us content (even a few days of being able to play this dlc would be appreciated as i mostly want to earn all stars). Thank you very much and i really hope this problem gets solved as it has been bothering me for more than a month now."

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On 14/09/2019 at 1:55 PM, PhoenixPerson_ said:

Hello, i own the season pass for driveclub and when i download it i can play everything apart from 3 events on apex dlc i think, which require the corvette and the jaguar.  So this makes it impossible for me to achieve 100%. But the problem is i own the dlc and (redownloaded it just now) even when i "restore licences" i still don't have access to those 2 cars. There is the playstation purchase icon indicating that i do now own the car. But the dlc states that you get access to some cars including those. I really do not know what to do. Can anyone help me? I do not want to pay 25 euros (US store) just to get that trophy when i know i have already paid for the original eu game... 

Thank you.


What are the names of the 3 events which require these cars on the Apex DLC?

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2 hours ago, whittle181 said:


What are the names of the 3 events which require these cars on the Apex DLC?

I would prefer not to open my PS4 right now, so i searched and found them here:

-Lytton run, Apex Preadator, Snow Drift are the event names. You can see them if you pause at the 3rd second of the video above.

 

 

 

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3 hours ago, PhoenixPerson_ said:

I would prefer not to open my PS4 right now, so i searched and found them here:

-Lytton run, Apex Preadator, Snow Drift are the event names. You can see them if you pause at the 3rd second of the video above.

 

 

 


I just checked these events for you to see if there are any other available cars to select... there are not.
You need to do a few things now - go to your purchase history and take a screenshot of Driveclub Season Pass.  Next, contact PlayStation support via email and attach the screenshot (do not use Twitter or any other social media outlet). If they still don't reply after 5 working days, call the support team - they may charge a premium price I'm not sure, but it's your last option before going to the US store and purchasing everything all over again if all else fails. Good luck and let us know how you get on.

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On 9/16/2019 at 6:19 AM, PhoenixPerson_ said:

Alright i'll do that. Thank you!

PhoenixPerson did you mange to sort your problem? I have the same problem as you with the turbocharge expansion so wondeirng if you found to sort it. Thanks

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I'm really sorry, i have stopped playing for a while so i never checked the forum :/ . Well no i haven't solved it. What happened after some months is that i contacted playstation support via email and that keep telling me that they are working on it ...

Here is the importatnt information and what i keep getting as an asnwer:

Spoiler
Hi --,
 
Thanks for contacting PlayStation Support!
 
I'm sorry to hear you are having issues accessing DriveClub.
 
From what you've told us, I think you'll be able to fix this issue by following the steps below:
 
1) RESTORE LICENSES
 
Go to Settings > Account Management, and select Restore Licenses.
 
If restoring licenses doesn't work, then please try the following:
 
2) ENTER SAFE MODE
 
  1. Turn off the PS4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off. Check that the power indicator is not lit. If the power indicator is lit up in orange, press and hold the power button on the PS4 system for at least seven seconds (until the system beeps a second time) and the power indicator turns off.
  2. Once the PS4 is off, press and hold the power button again for seven seconds. Release it after you've heard two beeps: one when you first press, and another seven seconds later. Your PS4 system should now be on Safe Mode. 
  3. Connect the DualShock 4 controller with the USB cable and press the PS button on the controller.
  4. With the PS4 in safe mode, you should see the screen below*, please select option [4 and then 5] which should fix the problem.
 
3) REDOWNLOAD THE GAME
 
If you are still having issues after this, then please reply to this email and we will investigate further.
 
Thanks!
 
 
--
Player Support Specialist
PlayStation Support

I tried everything and had already tested them all so i told them (after retrying ) that nothing helped me..

Spoiler
 
Hi --,

Thanks for contacting PlayStation Support.

I've been looking into your case for you. Thanks for your patience whilst I did so.
 
Following the recent checks performed, it would seem that the entitlement for the Apex Expansion is missing on your account depsite you purchasing it on 07/09/2015.
 
I have now submitted a voucher request for the content in order to re-activate the missing license, however we cannot provide an ETA for when we will receive this voucher.
 
Once we receive this, we will redeem this on your account and notify you. I do apologise for any delays you experience and any inconvenience that it may cause.

I hope this helps, but if you have any other questions please contact PlayStation Support by using the contact details below or by replying to this e-mail. Your case number is 190917-006281.

Thank you,



Player Support Expert
PlayStation Support
Spoiler
Hi --,

Thanks for contacting PlayStation Support.

I've been looking into your case for you. Thanks for your patience whilst I did so.
 
I just wanted to let you know that your voucher request is currently awaiting approval. Once we redeem the voucher on your account for the content in question, we will provide you with an update via e-mail.

I hope this helps, but if you have any other questions please contact PlayStation Support by using the contact details below or by replying to this e-mail. Your case number is 190917-006281.

Thank you,


--
Player Support Expert
PlayStation Support
Spoiler
 
Hi --,
 
Thanks for getting in touch with PlayStation Support about Driveclub. We apologize for the delay in waiting for a response.

We are currently investigating the issue reported along with the relevant team, however we are approaching a festive season that will affect the time required for the investigation and therefore we will most likely obtain an outcome when all the different Teams involved will be back on track in January.

We apologise for the duration of the case, due to the Driveclub server closure the content had been made completely unavailable due to an error and it requires to be re-set-up on our Store in order be available for re-download.
 
Thank you for your continued patience regarding this matter. We will get back to you with a response as soon as possible.

I hope this helps, but if you need anything else just let me know!
 
Thanks,


--
Player Support Expert
PlayStation Support

I keep getting messages like the last one, and i keep contacting them every month... just sent an email again and that is why i came through this post again..

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