dany_lele95 Posted March 3, 2022 Share Posted March 3, 2022 (edited) Still works, just got them. I first sent an email to [email protected] like somone mentioned on the previous page but they responded with: Spoiler Уважаемый клиент!Благодарим Вас за обращение в Центр информации для клиентов Sony!С Вашего адреса в информационный центр Sony было получено письмо. Сообщаем Вам, что наш информационный центр предоставляет поддержку на русском и украинскoм языках. Если Вам необходима наша помощь, пожалуйста, продублируйте запрос на русском или украинскoм языках.Sony information center received email from your address. We inform you that our information center provides support in Russian and Ukrainian languages. If you need our help, please resend the request in Russian or Ukrainian languages.Номер Вашего обращения указан в теме письма, пожалуйста, называйте его при общении с операторами. При ответе по электронной почте просим сохранять переписку. . So yeah turns out that the UK in that adress stands for Ukraine and not for United Kingdom. I then sent an email to [email protected] and they responded with: Spoiler Hi Dani, Thank you for contacting PlayStation Support regarding your account.As you’ve reached the PlayStation Support team for UK which is outside of your region, you can find the contact details for your country (Germany) at https://www.playstation.com/country-selector/. Thanks, The PlayStation Support Team Then finally I wrote to [email protected], which for whatever reason isn't listed anywhere on the german playstation support website but is instead found at https://www.playstation.com/de-de/corporate/about-us/. They wanted screenshots showing that I had earned the required trophies and that included my username. After I sent them they first told me that I only had the email notifications turned on since September 2020 but earned the platinum for FF7 Remake in April 2020 thus making me ineligible for the rewards. The thing is I already had them turned on way before that I just turned them off and on again after I didn't get an automated email for a reward of another game. I then sent screenshots of my Spider-Man Platinum reward email which I earned in February 2020 and of my Persona 5 Royal first palace reward email which I earned in June 2020 to prove that I definitely had the notifications turned on way before September 2020 and told them I was sure they were turrned on while I was playing FF7. After that they sent me 3 codes for the avatars. TL;DR: Avatars are still available as of March 3, 2022 by contacting support. Apparently it sometimes does matter which support you contact, at least it did in my case. If you turned the email notifications off at any point after playing FF7 you might need to provide proof that they were on while playing it since their system apparently only saves the date you last turned them on. Edited March 3, 2022 by dany_lele95 Wrote February instead of March 1 Link to comment Share on other sites More sharing options...
frass_wass Posted March 3, 2022 Share Posted March 3, 2022 5 hours ago, dany_lele95 said: They wanted screenshots showing that I had earned the required trophies and that included my username. Where did you grab the screenshots from? I seem to only be able to get screenshots with my real name and not my psn id. Link to comment Share on other sites More sharing options...
Lance_87 Posted March 3, 2022 Share Posted March 3, 2022 1 hour ago, frass_wass said: Where did you grab the screenshots from? I seem to only be able to get screenshots with my real name and not my psn id. You write the ID on the email or you tell them during the phone call. Link to comment Share on other sites More sharing options...
dany_lele95 Posted March 3, 2022 Share Posted March 3, 2022 1 hour ago, frass_wass said: Where did you grab the screenshots from? I seem to only be able to get screenshots with my real name and not my psn id. Oh right that confused me too at first. On PS5 I found no way to take screenshots with my username visible but on PS4 it's possible if you go on your profile and select Games(between Overview and Friends), then go to Final Fantasy VII and take a screenshot from there. Your username is still visible that way. I guess that the people with no special characters in their username could also just change their name to their username for the screenshots and then change it back. I tried that at first but due to the underscore in my username it wasn't possible. 7 minutes ago, Lance_87 said: You write the ID on the email or you tell them during the phone call. I did that in the first email I sent to the german support, I sent screenshots of the trophies and wrote my username in the email, but they wrote back that they wanted a screenshot with my username in it. But maybe that's just for german support or I simply got unlucky. Link to comment Share on other sites More sharing options...
Lance_87 Posted March 3, 2022 Share Posted March 3, 2022 (edited) 21 minutes ago, dany_lele95 said: I did that in the first email I sent to the german support, I sent screenshots of the trophies and wrote my username in the email, but they wrote back that they wanted a screenshot with my username in it. But maybe that's just for german support or I simply got unlucky. But still it doesn't make sense as the promotion was made with the PS4 in mind. That support guy is probabily an imbecile, they don't even offer new avatars/themes anymore outside of special editions of games. Edited March 3, 2022 by Lance_87 Link to comment Share on other sites More sharing options...
Stormend09 Posted March 15, 2022 Share Posted March 15, 2022 (edited) I did this via live chat (with my region of Italy) and they replied immediately and they knew what i was talking about and sent me emails to fill the screens to get platinum and im waiting for another e- mail to receive the code, i will write it again once i have received the code. Sorry my shit english. ? Edit: after about 3 days, avatar was automatically added on my profile without having to redeem code (done ticket chat live italy) so who still wants to redeem, they will give again and good luck to all. IMG Avatar Spoiler Edited March 21, 2022 by Stormend09 1 Link to comment Share on other sites More sharing options...
ClutchyBunny Posted July 4, 2022 Share Posted July 4, 2022 (edited) Can anyone help me getting these avatars i tried contacting sony live chat support many times but they keep ending the chat ?, im even willing to pay for the avatars i really like them so much and i already completed the game but i can't contact sony live chat, is there anyone who has spare codes ? Edited July 4, 2022 by ClutchyBunny Link to comment Share on other sites More sharing options...
Lance_87 Posted July 4, 2022 Share Posted July 4, 2022 You have to phone them, emails and live chat are useless. Link to comment Share on other sites More sharing options...
ClutchyBunny Posted July 4, 2022 Share Posted July 4, 2022 (edited) On 4/7/2022 at 2:22 PM, Lance_87 said: You have to phone them, emails and live chat are useless. Thank you for replying, that's the first thing i would've done if sony support had phone number for my country but they dont, the only way for me to get the avatars was to contact them through live chat but like i said they keep ending it as soon as it starts, tbh I'm starting to give up ? Edit: After endlessly contacting sony support, i literally contacted them 20+ times and finally an agent helped me get the avatars If anyone is struggling with getting them as well you'll just have to keep trying until you run into an agent that'll help you Edited July 8, 2022 by ClutchyBunny Link to comment Share on other sites More sharing options...
veinte-justo Posted July 14, 2022 Share Posted July 14, 2022 July 14th 2022 it still works guys. I used live chat support and the person knew exactly what I was talking about and in 5 minutes he gave me the codes for all 21 avatars. Link to comment Share on other sites More sharing options...
Perditadelverro Posted August 29, 2022 Share Posted August 29, 2022 Mario R. the agent I got said the promotion ended August of last year. I’m wondering if he was correct due to the previous post saying it worked July 2022? I guess I keep trying Link to comment Share on other sites More sharing options...
VoIatileMolotov Posted September 3, 2022 Share Posted September 3, 2022 The agent I talked to said a specialist would be taking over my query and I would receive an email with a resolution in 3-6 days. It's been 3 days and nothing but fingers are crossed I will get the codes in a couple more. Link to comment Share on other sites More sharing options...
Insomniac_Doze Posted April 18, 2023 Share Posted April 18, 2023 18.04.23 - still working [email protected] Sent them screenshots with trophy list, profile page and platinum trophy. At first they replied with auto-message about trophy unlocking and link with help page, but I reconstructed my request about rewards once again with attached screenshots, psnprofiles page with game on it, and after 6 days of waiting they applied rewards on my profile, no codes given. Link to comment Share on other sites More sharing options...
Dreadblood19 Posted June 19, 2023 Share Posted June 19, 2023 On 4/18/2023 at 10:19 AM, Insomniac_Doze said: 18.04.23 - still working [email protected] Sent them screenshots with trophy list, profile page and platinum trophy. At first they replied with auto-message about trophy unlocking and link with help page, but I reconstructed my request about rewards once again with attached screenshots, psnprofiles page with game on it, and after 6 days of waiting they applied rewards on my profile, no codes given. Can someone help me do this within the USA? I emailed the email above and they told me to contact USA. Does anyone have Playstation USA's email? Link to comment Share on other sites More sharing options...
Insomniac_Doze Posted June 21, 2023 Share Posted June 21, 2023 On 19.06.2023 at 9:16 PM, Dreadblood19 said: Can someone help me do this within the USA? I emailed the email above and they told me to contact USA. Does anyone have Playstation USA's email? US support center doesn't use incoming email afaik. Try live chat http://support.playstation.com/chat or phone options. Link to comment Share on other sites More sharing options...
shadPL Posted June 30, 2023 Share Posted June 30, 2023 I've written to UK support about avatars. However, they told me to report to the counterpart in my country, so I did. There they forwarded the request to the appropriate department. After three days I got a reply that the avatars are on my account. Link to comment Share on other sites More sharing options...
Perditadelverro Posted July 16, 2023 Share Posted July 16, 2023 I tried calling again a few days ago. Got the codes today after providing some time stamp information. Link to comment Share on other sites More sharing options...
iferik Posted October 23, 2023 Share Posted October 23, 2023 I wrote too Sony Live Chat Support, They gave me the code after i completed Capther 18. It took some time but they send me it after 1 - 2 days 😏👌 Link to comment Share on other sites More sharing options...
NajiLionheart Posted October 28, 2023 Share Posted October 28, 2023 I'm curious about which other games PS give avatar or themes after platinum or alike. There's a thread about this already? Link to comment Share on other sites More sharing options...
eternalblue_8 Posted November 12, 2023 Share Posted November 12, 2023 On 10/28/2023 at 5:15 PM, NajiLionheart said: I'm curious about which other games PS give avatar or themes after platinum or alike. There's a thread about this already? I'm sure there's probably a thread somewhere, but Sony has this page of games that reward avatars and PS4 themes: https://www.playstation.com/en-us/legal/platinum-trophy-reward-terms-and-conditions/ Persona 5 Royal PS4 also has/had PS4 themes and avatars for reaching certain milestones in the story up to getting the platinum, although it seems like some may be unobtainable now because the codes Sony has from Atlus are expired and/or they ran out of codes. These are the only ones I recall. 1 Link to comment Share on other sites More sharing options...
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