iFraaN97 Posted January 28, 2021 Share Posted January 28, 2021 5 hours ago, Draps-1337 said: The one they sent me back had a new serial number. When you sent your original back you would have given them the original serial and if you forgot it should be in the email they sent you with the details for returning. Yeah, I checked that and knew I received a different controller, but still, it could be just another random controller they just fixed instead of a brand new one, I don’t think there’s a way to tell for sure. 1 Link to comment Share on other sites More sharing options...
Draps-1337 Posted January 29, 2021 Share Posted January 29, 2021 17 hours ago, iFraaN97 said: Yeah, I checked that and knew I received a different controller, but still, it could be just another random controller they just fixed instead of a brand new one, I don’t think there’s a way to tell for sure. That's true. I guess it didn't look used compared to my week-old brand new controller. Link to comment Share on other sites More sharing options...
Phoenixgaming1 Posted January 31, 2021 Share Posted January 31, 2021 On 1/27/2021 at 7:00 AM, Kristen Danielle said: Would you mind sharing where you're picking yours up on that date? My birthday is February 14 and I'd really like to have a PS5 as my gift to myself. I have a friend out in the UAE who got it for me, It's still being processed in delivery even now, almost 2 months later. And happy early birthday. 1 Link to comment Share on other sites More sharing options...
Kristen Danielle Posted January 31, 2021 Share Posted January 31, 2021 Just now, Phoenixgaming1 said: I have a friend out in the UAE who got it for me, It's still being processed in delivery even now, almost 2 months later. And happy early birthday. Oh, okay! Thanks! 1 Link to comment Share on other sites More sharing options...
escoletsgo69 Posted July 29, 2021 Share Posted July 29, 2021 I have a dead zone on my white controller that came with the console. I've tried to contact Sony via phone over multiple days but I keep getting hung up on by the system due to higher than normal call volumes. Does anyone have any idea on how to contact Sony other than the Twitter option (that also did not help)? I'm hopeful for a replacement controller considering I got the console in the spring. Link to comment Share on other sites More sharing options...
DaivRules Posted July 29, 2021 Share Posted July 29, 2021 4 minutes ago, escoletsgo69 said: Does anyone have any idea on how to contact Sony other than the Twitter option (that also did not help)? Wait for regular business hours and the Chat Support option will show up in the Contact information. Use that. Link to comment Share on other sites More sharing options...
JavaNext Posted July 29, 2021 Share Posted July 29, 2021 6 minutes ago, escoletsgo69 said: I have a dead zone on my white controller that came with the console. I've tried to contact Sony via phone over multiple days but I keep getting hung up on by the system due to higher than normal call volumes. Does anyone have any idea on how to contact Sony other than the Twitter option (that also did not help)? I'm hopeful for a replacement controller considering I got the console in the spring. Did you buy the console/controller directly from Sony? Or was it from a retail store? Im not sure how it works in the US but I just took my broken controller (trigger) to the store where I bought it and it was replaced immediatly. Link to comment Share on other sites More sharing options...
sepheroithisgod Posted July 29, 2021 Share Posted July 29, 2021 I bought my console at launch and noticed that my controller was drifting. I held out until I could get a second controller (bought a Red one). Eventually, I contacted Sony and had to mail my controller to them for repair. And yes, you have to pay for shipping it to them. Within an hr of receiving it, then sent out another one. My guess is they take your controller and prepare it to be refurbished and then immediately send you back one that has already been serviced. Since getting mine back it has worked perfectly. I think it's BS that I had to pay for shipping, but customer support was pretty helpful in setting it up, and return time was fast. Link to comment Share on other sites More sharing options...
Feichti1992 Posted July 30, 2021 Share Posted July 30, 2021 Now my third Controller is already defective. First was the option button pinned. The second R2 button with loose spring and today the third with the left stick drifting.... Good job sony.... Link to comment Share on other sites More sharing options...
Thephoenixshow Posted July 30, 2021 Share Posted July 30, 2021 Mine the left stick keeps drifting Link to comment Share on other sites More sharing options...
MatThaRiPP3R84 Posted August 13, 2021 Share Posted August 13, 2021 (edited) i've basically dropped mine every week since launch. or rather falls off the side of my chair because it's slidey. only negative thing really isthe analogue stick housing needs replacing. everytime i move the right analogue stick left or right there's a faint click to it. i've had drift in a few games, but in all honesty it didn't seem like stick drift, rather a side effect of them reducing features or moving the network or whatever. my games haven't drifted in weeks so it was only ever temporary. i bought myself one of those new red controllers. got sick and tired of plugging the bastard in constantly so i just dock them when not in use and swap em over. theese controllers were obviously not created to last, but rather for them to just make more money. they die quicker. Edited August 13, 2021 by MatThaRiPP3R84 Link to comment Share on other sites More sharing options...
Cmndr_Yoshi Posted August 16, 2021 Share Posted August 16, 2021 I'm a couple months in, and so far the only issue I've run into is right stick controller drift, specifically moving the camera in Watch Dogs: Legion. I thought maybe it was the game as it hasn't happened in any other games and so far that seems to be the case. Definitely strange. Link to comment Share on other sites More sharing options...
Toast_On_Cheese Posted August 18, 2021 Share Posted August 18, 2021 I'm worried about durability a lot on the PS5, still waiting to get one. It just seems like the controllers die quite easily, had the same problem on PS4, controllers dropping like flies, mostly stickdrift. Not sure if PS3 was like this, still using a controller from 2012. Maybe I'm just lucky. Link to comment Share on other sites More sharing options...
Eraezr Posted August 19, 2021 Share Posted August 19, 2021 "carefully maintained" What sort of maintenance do people do for a controller that new in 3 weeks? Link to comment Share on other sites More sharing options...
Atom1cMoose Posted September 13, 2021 Share Posted September 13, 2021 On 8/18/2021 at 8:03 PM, Eraezr said: "carefully maintained" What sort of maintenance do people do for a controller that new in 3 weeks? Not rage throw it at the couch or in general I suppose! Link to comment Share on other sites More sharing options...
Quink666 Posted September 13, 2021 Share Posted September 13, 2021 I guess i'm on of the lucky ones. Played several hundreds of hours since februrary and my only trouble is the controller refusing to charge on occasion and the shitty controller speaker. No drifting or any other problems. I play with Adaptive trigger off though. I find it mostly annoying to have it enabled. Link to comment Share on other sites More sharing options...
Thephoenixshow Posted September 13, 2021 Share Posted September 13, 2021 Mine don't charge proply and the stick always drifts Link to comment Share on other sites More sharing options...
espjh2 Posted September 16, 2021 Share Posted September 16, 2021 My R2 button went relatively quickly as well. Link to comment Share on other sites More sharing options...
diskdocx Posted September 16, 2021 Share Posted September 16, 2021 One of my 2 launch controllers has lost the R2 spring. I can’t get through to support, every time I call it’s just “we’re too busy with calls, try another time”. Can’t even get into a queue. I think I’m just going to order a $3 spring off eBay, since the controller is otherwise fine and I don’t want someone else’s beat up 2nd hand refurb. Link to comment Share on other sites More sharing options...
Yukizm69 Posted October 4, 2021 Share Posted October 4, 2021 (edited) I had my PS5 (alongside the controller) since November and had the same issue with the R2 trigger in March after playing a week of COD Cold War multiplayer. I honestly ended up replacing the broken spring myself after I found the OG spring snapped, since the store I purchased my PS5 from said that he had to ship it in order to fix it. It's been fine since I did the home-made fix, though I did set the trigger sensitivity to medium on the PS5 settings. Edit: Good to mention that the spring I replaced was from a broken PS4 controller in case anyone wants to buy extra's or have a few lying around. Edited October 4, 2021 by Yukizm69 Link to comment Share on other sites More sharing options...
Kessarath Posted October 15, 2021 Share Posted October 15, 2021 (edited) I'm sorry to hear you're having problems with the latest console as well. In my case, after two months, the infamous "left analg drift" problem appeared. I didn't want to send the controller back under warranty (I only have one and I have to play) - I watched some YouTube videos and found that most likely a little bit of WD 40 Contact Cleaner will help. I opened DualSense and applied a dozen drops of WD 40 Contact Cleaner between the analog joystick .. HELPED! Completely helped! PS: Some people apply WD 40 without opening the controller, but that doesn't make sense in my opinion. https://youtu.be/ZkJcOWaz1z8?t=121 <--- Here you can see exactly where to apply WD 40 Contact Cleaner. Inside the base of the movable mechanism. Edited October 15, 2021 by Kessarath Link to comment Share on other sites More sharing options...
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