marcsnake Posted April 11 Share Posted April 11 I put my PS4 version blu-ray disc in my PS5 but I don't even see a free upgrade. I had to say that I had the PS5 version on disc previouvsly (that I sold) and maybe there's now somekind of "conflict".. Do you advice me to contact Sony ? Thanks ! 1 Link to comment Share on other sites More sharing options...
KirbyLlama Posted April 11 Share Posted April 11 It's been a while since I had to use the upgrade function, but I think you just have to go to the store page, and the option to upgrade would be there. Link to comment Share on other sites More sharing options...
GothGirlMaxine Posted April 11 Share Posted April 11 15 minutes ago, KirbyLlama said: It's been a while since I had to use the upgrade function, but I think you just have to go to the store page, and the option to upgrade would be there. This ^ Go to the store page and you should see an option that says "free" with a disc icon. Link to comment Share on other sites More sharing options...
Gold-St Posted April 15 Share Posted April 15 (edited) I'm having trouble with this, there's no free option for me, just buy at full price the online version. The PS5 versions appear with a lock. I used to have the PS5 disc and sold it to buy the ps4 disc with upgrades. Any help? First, from the disc menu it says: "Install PS4 version / View ps5 version". When "View ps5" it sends me to the store at full price. Edited April 15 by Gold-St 1 Link to comment Share on other sites More sharing options...
marcsnake Posted April 15 Author Share Posted April 15 (edited) 2 hours ago, Gold-St said: I'm having trouble with this, there's no free option for me, just buy at full price the online version. The PS5 versions appear with a lock. I used to have the PS5 disc and sold it to buy the ps4 disc with upgrades. Any help? First, from the disc menu it says: "Install PS4 version / View ps5 version". When "View ps5" it sends me to the store at full price. Exactly the same problem and situation as yours 🤣 I'm in contact with Sony and I will come back here to post their answer 👍 Edited April 15 by marcsnake 1 Link to comment Share on other sites More sharing options...
Gold-St Posted April 23 Share Posted April 23 Nothing new? 1 Link to comment Share on other sites More sharing options...
marcsnake Posted April 23 Author Share Posted April 23 2 hours ago, Gold-St said: Nothing new? Not yet but I'm looking at everyday ! They say they have a lot of demands. 1 Link to comment Share on other sites More sharing options...
Gold-St Posted April 26 Share Posted April 26 So far I've tried: -Tried on a new account -resetting my account licenses -rebuilding ps5 database -formatting ps5 And nothing. Anyone out there could upgrade the ps4 disc versions to ps5? Link to comment Share on other sites More sharing options...
andshrew Posted April 26 Share Posted April 26 I don't think you're missing anything; there is no disc upgrade listed on the PS Store at the moment. Unless someone notices, I think you'll have to keep contacting Sony and Konami support to ask them to fix it. Presumably it does say an upgrade is available on the box? Link to comment Share on other sites More sharing options...
Gold-St Posted April 28 Share Posted April 28 Yes, if not, we wouldn't be here complaining. 1 Link to comment Share on other sites More sharing options...
marcsnake Posted April 28 Author Share Posted April 28 On 4/23/2024 at 9:06 AM, Gold-St said: Nothing new? I've written to Konami too 🤞 1 Link to comment Share on other sites More sharing options...
marcsnake Posted Thursday at 12:18 PM Author Share Posted Thursday at 12:18 PM Konami says that it will be fixed in the next few days 👍 Good news ! 1 Link to comment Share on other sites More sharing options...
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