PS Portal connectivity problem

[jorritje87]

Hi, 

 

I have my PS portal since launch and really  enjoy it when I'm not home.

 

BUT I have a huge problem concerning connectivity.

When I use a wifi network I don't have any problems.

The moment I want to use a mobile hotspot on my iPad (8th Gen) no problem.

The moment I use my mobile phone's hotspot (Oneplus 10T 5G) it becomes IMPOSSIBLE to connect my portal to my PS5.

When I use the same simcard in an old iPhone 7 it works

When I try with a different carrier on a Oneplus Nord it's impossible again.

etc...

 

I tried changing every setting but I can not find a sollution. I have colleagues with simmilar problems.

 

Does anyone know how to fix this or what creates this situation?

 

Thank you.

[Neef-Eerd]

I have a similar problem. I can connect to my PS5 only on my internal WiFi. When I’m not at home, I can’t connect my PSPortal to my PS5. But when I am unable to connect with my PSPortal, my PSRemote play app will work fine, when it’s on the same WiFi network… anyone has the same problem or maybe a solution?