Online Play Issues?

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Whenever I try playing online with a friend we can't join each other. We tried private and public lobbies and the latter revealed that we both have 9999 ping. Our internet connection is perfectly fine, we both have around 50 M/bits download and 5 M/bits upload speed. Do we need to activate some ports and shit, or are we out of luck completely? I'd be glad if somebody knew an answer to this issue :)


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