Warby_AU Posted October 11, 2023 Share Posted October 11, 2023 (edited)  🔴 HUGE WARNING 🔴: If you have a Genshin Impact Account that is not linked or was made before you had a Hoyoverse Account to play, it will wipe all of your progress and reset you on PlayStation  HOW TO FIX GENSHIN ACCOUNT IF IT GOT RESET  Using your dummy account, make a NEW PSN with it, then open up Genshin Impact on that dummy account while on PS5, then you should get an option to Sign In using a Hoyoverse Account, when doing so make sure you link it to your dummy account email, in doing so it will show your account info (aka Genshin Account LVL) if it's the same level as your account that you lost then confirm the link, but if it's not having your same level just choose the "Switch Account" option and try your other email but make sure to not unlink anything in the process... also bare in mind that the account MUST be in the same regional server.  I have my Star Rail linked on my primary PlayStation Account and can play it on both PC and PlayStation, my Genshin Impact Account is now linked on my dummy account and NEW PSN but has my progress that I lost when I linked my Star Rail to my PSN from PC  I chose not to change anything after getting my account back and will continue to play it like this (as frustrating as it is) until any future fixes come along.. but the good news is that the account isn't lost!.. just linked to the dummy email and needs a NEW PlayStation account to play it again with progress kept 😀  -------------------------------------------------------------------------------------------------------------------------------------  Step 1 - Open up PS5 Honkai Star Rail & Start the Tutorial Go to Account Settings - User Center - Link Account - Make a Dummy account (account you won't use)  Step 2 - After you have made your Dummy Account close your game (PS5 Honkai Star Rail)  Step 3 - Open up a Browser on your Phone or PC - Log into Hoyoverse Account with your Dummy Account - Go to Account Management - Account Security Settings - Go down to Associated Accounts (Linked Accounts) and unlink your "PSN" (Remember this is your dummy account you're unlinking)  Step 4 - After unlinking Dummy Account through browser open up PS5 Honkai Star Rail - You will now have a Login Account Screen - Log into Honkai Star Rail using your Real Account now  You should now be logged in!  Hope that helps!    Edited October 12, 2023 by Warby_AU 1 Link to comment Share on other sites More sharing options...
Hatteii Posted October 11, 2023 Share Posted October 11, 2023 This worked great! Thanks for the guide. 💖 1 Link to comment Share on other sites More sharing options...
CainJaeger Posted October 11, 2023 Share Posted October 11, 2023 Thanks this helped so much! Â 1 Link to comment Share on other sites More sharing options...
smudgedhorizon Posted October 11, 2023 Share Posted October 11, 2023 Is this the same situation on mobile? Link to comment Share on other sites More sharing options...
Warby_AU Posted October 11, 2023 Author Share Posted October 11, 2023 7 minutes ago, smudgedhorizon said: Is this the same situation on mobile? yes Link to comment Share on other sites More sharing options...
Dagz014 Posted October 11, 2023 Share Posted October 11, 2023 The primary account my progress is tied to on mobile/PC is on the Asia server. Meanwhile, my PSN is in the US region.. I’m screwed, right? 🙃 Link to comment Share on other sites More sharing options...
smudgedhorizon Posted October 11, 2023 Share Posted October 11, 2023 42 minutes ago, Dagz014 said: The primary account my progress is tied to on mobile/PC is on the Asia server. Meanwhile, my PSN is in the US region.. I’m screwed, right? 🙃 I hate to say it but seems so yes. Their FAQ says it can only to link to the same region server😠Link to comment Share on other sites More sharing options...
Dagz014 Posted October 11, 2023 Share Posted October 11, 2023 (edited)  1 hour ago, smudgedhorizon said: I hate to say it but seems so yes. Their FAQ says it can only to link to the same region server😠Nooooo my Kafka ðŸ˜ðŸ˜  I guess I have no choice but to start over. All for the sake of trophies 😅 Edited October 11, 2023 by Dagz014 Double posted Link to comment Share on other sites More sharing options...
Warby_AU Posted October 12, 2023 Author Share Posted October 12, 2023 HOW TO FIX GENSHIN ACCOUNT IF IT GOT RESET  Using your dummy account, make a NEW PSN with it, then open up Genshin Impact on that dummy account while on PS5, then you should get an option to Sign In using a Hoyoverse Account, when doing so make sure you link it to your dummy account email, in doing so it will show your account info (aka Genshin Account LVL) if it's the same level as your account that you lost then confirm the link, but if it's not having your same level just choose the "Switch Account" option and try your other email but make sure to not unlink anything in the process... also bare in mind that the account MUST be in the same regional server.  I have my Star Rail linked on my primary PlayStation Account and can play it on both PC and PlayStation, my Genshin Impact Account is now linked on my dummy account and NEW PSN but has my progress that I lost when I linked my Star Rail to my PSN from PC  I chose not to change anything after getting my account back and will continue to play it like this (as frustrating as it is) until any future fixes come along.. but the good news is that the account isn't lost!.. just linked to the dummy email and needs a NEW PlayStation account to play it again with progress kept 😀 Link to comment Share on other sites More sharing options...
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