PS App - removing disconnected PS5 console

[ippikitako]

Hi guys,

 

I´ve recently sold a PS5 and got another one. The old one was reset before handing it over to the store.

Both however stay visible in the PS App. Is there a way to remove one? See pic. PS5-047 is sold but I can´t remove it.

 

I´ve tried "disconnecting" it and deactivated all my consoles in account management on a PC, but that didn´t work.

Works fine for my PS4 and PS3 though, they are no longer visible.

 

[zizimonster]

37 minutes ago, ippikitako said:

Hi guys,

 

I´ve recently sold a PS5 and got another one. The old one was reset before handing it over to the store.

Both however stay visible in the PS App. Is there a way to remove one? See pic. PS5-047 is sold but I can´t remove it.

 

I´ve tried "disconnecting" it and deactivated all my consoles in account management on a PC, but that didn´t work.

Works fine for my PS4 and PS3 though, they are no longer visible.

 

Have you tried clearing all data on the app?

[ippikitako]

1 hour ago, zizimonster said:

Have you tried clearing all data on the app?

Yes. The only thing you can do in the app in that sense is "clear cache".

 

I´m thinking the PS5 wasn´t completely reset... Can´t think of anything else.

[zizimonster]

19 minutes ago, ippikitako said:

Yes. The only thing you can do in the app in that sense is "clear cache".

Perhaps I worded it wrong.

 

I mean, you should try clearing all the app data, not just the cache. And you can only do that on the smartphone, not on the app.

[ippikitako]

Thanks. I´ve deleted everything possible, at least what I could find on my phone. Is there a guide maybe on how to? I´m kind of a tech dummy...

 

Also contacted the store where I traded the PS5 and they ensured it´s been formatted.

 

Maybe it´s a bug in the app? I´ll contact Sony helpdesk next.