dzstrpc Posted September 9, 2018 Share Posted September 9, 2018 Anyone else suffering from this. https://www.youtube.com/watch?v=FmzaV7oK6Dc Guess I picked the wrong day to change my Sign-in ID. Link to comment Share on other sites More sharing options...
dzstrpc Posted September 10, 2018 Author Share Posted September 10, 2018 Just had a long chat with playstation support. They couldn't help but said they'll investigate further. Their only advice for now is to wait and see if it sorts itself out. Sounds promising? Link to comment Share on other sites More sharing options...
SnowxSakura Posted September 10, 2018 Share Posted September 10, 2018 Have you tried changing the primary dns to 8.8.8.8 and the secondary to 8.8.4.4? It's what fixed it for me a few years ago Link to comment Share on other sites More sharing options...
dzstrpc Posted September 11, 2018 Author Share Posted September 11, 2018 20 hours ago, SnowxSakura said: Have you tried changing the primary dns to 8.8.8.8 and the secondary to 8.8.4.4? It's what fixed it for me a few years ago Yes I've tried this, not that easy unfortunately. I can't login on my PS4, PC or Android app but my PS3 and Vita works just fine. It feels account related somehow not network related. Link to comment Share on other sites More sharing options...
dzstrpc Posted September 17, 2018 Author Share Posted September 17, 2018 One week since I reported my problem to support now. Still can't sign in. I called support again today for a status update. Was greeted with a sigh from an audibly uninterested operator who said ''No, there's no update but I can forward the request again'' I then set him up with another simple task. To disable 2-step-verification so I can access my Vita since I've forgot the 2SV password to my Vita and can't access account management on my computer because I can't sign in. Another sigh later he said it should be looked in to. Let's see how long that'll take them? This is getting absurd. Link to comment Share on other sites More sharing options...
dzstrpc Posted September 20, 2018 Author Share Posted September 20, 2018 Updated to firmware 6.00 still can't login. PS Support has now had 3 days to turn off my 2SV so I can use my Vita, but haven't. I think they're trying to ignore me til I give up cuz they have no clue how to fix my account. If this had happened to a US account maybe it would've been fixed by now. Apparently the EU support is completely incompetent. Is there a timelimit for them to fix stuff or can they just stall this for years? Link to comment Share on other sites More sharing options...
dzstrpc Posted September 25, 2018 Author Share Posted September 25, 2018 Got another email from another support technician yesterday, asking me to describe the problem again. Lets see what (if anything) happens now. Link to comment Share on other sites More sharing options...
dzstrpc Posted October 16, 2018 Author Share Posted October 16, 2018 Fixed my own signin problem by coincidence today. No help from PS Support. They still play the total silence game. What I did was more or less prepare my account to never be used again and I came to think of all those 3rd-Party accounts that are tied to my PSN account. So I un-linked my UbiSoft, RockStar Social Club, Square Enix and TellTale games accounts, and after that I was able to sign in on PSN again. Don't know how they've affected me not being able to sign in on PSN but right now I'm just happy I can. This experience has taught me that if I ever have an account related problem I'm on my own, Support won't care, and I don't think it'll ever been fixed if it wasn't for me being lucky for once. It doesn't matter if you spent $10 or $100000 on your account. Sony should honor their part of the agreement by making sure I can access my account, and in my case they haven't. All I did was change my Sign-In ID and I was punished with 6 weeks of downtime, no support, and pure luck was what saved me. ''For the Players'' -Funny how they chose a slogan directly opposite of their true values. Liars Link to comment Share on other sites More sharing options...
Lonemankane Posted October 16, 2018 Share Posted October 16, 2018 that sounds really bad gov, I am glad you got to fix it though Link to comment Share on other sites More sharing options...
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