HaserPL Posted September 4, 2020 Share Posted September 4, 2020 For the past 3 days, I've been seeing the message "Limited Mode is now active. You are not connected to Ubisoft service" Anyone has this problem as well? 1 Link to comment Share on other sites More sharing options...
ant929 Posted September 5, 2020 Share Posted September 5, 2020 I have the same problem, hope it's just temporary ... Link to comment Share on other sites More sharing options...
HaserPL Posted September 5, 2020 Author Share Posted September 5, 2020 58 minutes ago, ant929 said: I have the same problem, hope it's just temporary ... I tried to submit a ticker on their support site but there's only an option to go with live chat due to covid, and live chat is unavailable in my country -.-. Link to comment Share on other sites More sharing options...
dysss Posted September 6, 2020 Share Posted September 6, 2020 The Limited Mode is activated while server maintenance. So we all have now the same issue. We must be a lil patient. It will come back. 2 Link to comment Share on other sites More sharing options...
dysss Posted September 8, 2020 Share Posted September 8, 2020 Somehow Ubisoft is not aware, that their servers are down on AC Black Flag PS3. So we are trying now to make them aware and sending complaints out. Here is the link.https://support.ubisoft.com/de-DE/Games/4186?platform=38 The more players complain, the earlier they will reactivate their servers. Also Twitter them, when you can. 2 Link to comment Share on other sites More sharing options...
HaserPL Posted September 8, 2020 Author Share Posted September 8, 2020 6 hours ago, dysss said: Somehow Ubisoft is not aware, that their servers are down on AC Black Flag PS3. So we are trying now to make them aware and sending complaints out. Here is the link.https://support.ubisoft.com/de-DE/Games/4186?platform=38 The more players complain, the earlier they will reactivate their servers. Also Twitter them, when you can. Done and done. 3 Link to comment Share on other sites More sharing options...
Golem25 Posted September 8, 2020 Share Posted September 8, 2020 (edited) Be aware that the Ubisoft reps are taking no prisoners right now; there's a Discord full of boosters currently begging them to help, but all they do is counter with the blatant lie that everyone's routers are at fault. Ubi is demanding proof of people having done port forwarding before taking complaints any further, with this obviously not being the problem because it is affecting everyone around the world - even people who had no trouble accessing the multiplayer just fine on August 31st and even the morning of September 1st. I am crossing my fingers for everyone, because it looks like I might have dodged this bullet; I am the last global achiever for All Rounder, which was the final online Trophy I needed. I sincerely hope I will lose this 'honour' before long. EDIT; we have narrowed down the time of the servers going offline to around 14:54 GMT+1 (London time, just before 7 AM in LA and 10 AM in NYC). If the shutdown was done on purpose, it typically would have happened on the hour, so it's likely there was an error on Ubi's part rather than the plug being pulled with intent behind it. Might be worth noting this time in your responses to Ubi. Edited September 8, 2020 by Golem25 3 Link to comment Share on other sites More sharing options...
HaserPL Posted September 8, 2020 Author Share Posted September 8, 2020 2 hours ago, Golem25 said: Be aware that the Ubisoft reps are taking no prisoners right now; there's a Discord full of boosters currently begging them to help, but all they do is counter with the blatant lie that everyone's routers are at fault. Ubi is demanding proof of people having done port forwarding before taking complaints any further, with this obviously not being the problem because it is affecting everyone around the world - even people who had no trouble accessing the multiplayer just fine on August 31st and even the morning of September 1st. I am crossing my fingers for everyone, because it looks like I might have dodged this bullet; I am the last global achiever for All Rounder, which was the final online Trophy I needed. I sincerely hope I will lose this 'honour' before long. EDIT; we have narrowed down the time of the servers going offline to around 14:54 GMT+1 (London time, just before 7 AM in LA and 10 AM in NYC). If the shutdown was done on purpose, it typically would have happened on the hour, so it's likely there was an error on Ubi's part rather than the plug being pulled with intent behind it. Might be worth noting this time in your responses to Ubi. I hope this will be fixed, AC4 Is the last AC i have yet to get all online trophies... other than that for me at least, Ubi games on PS3 will be done. But thanks mate for the info! Link to comment Share on other sites More sharing options...
katyred15 Posted September 8, 2020 Share Posted September 8, 2020 Thanks HaserPL for joining with the complaints. I'm one of the Discord Golem mentioned who's been trying to get Ubisoft's support to listen but as you'll know by now they just demand you prove it's not your connection and insist everything is fine. They insisted people are playing so I brought up no one registering trophies on here since the start of always seeing limited mode so they told me if trophies aren't working that is a Playstation problem. There's nothing wrong with the trophies when we can get into MP! 1 Link to comment Share on other sites More sharing options...
dysss Posted September 9, 2020 Share Posted September 9, 2020 @ HaserPL Thank you for your complaints. The more complain, the earlier we should have it back. Link to comment Share on other sites More sharing options...
HaserPL Posted September 9, 2020 Author Share Posted September 9, 2020 @dysss @katyred15 @ant929 That's what they replied to me: and nothing's changed for me, picture took literally 5 mins after I've read their response: Link to comment Share on other sites More sharing options...
katyred15 Posted September 9, 2020 Share Posted September 9, 2020 Wow they admitted there was a problem at some point! I am shocked. We've all been told by different support that all is well apart from EVERY individual's connections. Link to comment Share on other sites More sharing options...
katyred15 Posted September 9, 2020 Share Posted September 9, 2020 We're finally being listened to. I just got "Thank you for your patience. We are aware of the "limited mode" message and are actively investigating issues with connectivity for our PS3 players. While we have no updates at this time, we hope to have this resolved soon. Your report has been passed on to the dedicated teams, so that the provided information can be used to further look into the matter." Thanks to everyone who started a case, please still keep at them anyone who hasn't done a case yet or is still getting told there's no issue. 2 Link to comment Share on other sites More sharing options...
Sinthoras_96 Posted September 9, 2020 Share Posted September 9, 2020 Just wondering how someone unlocked the trophy yesterday, if the servers are down for everyone since Friday ? Link to comment Share on other sites More sharing options...
luckyegg Posted September 9, 2020 Share Posted September 9, 2020 23 minutes ago, Sinthoras_96 said: Just wondering how someone unlocked the trophy yesterday, if the servers are down for everyone since Friday Was it the ps4 version for any change? as ps4 seems to work fine Link to comment Share on other sites More sharing options...
Sinthoras_96 Posted September 9, 2020 Share Posted September 9, 2020 (edited) 4 minutes ago, luckyegg said: Was it the ps4 version for any change? as ps4 seems to work fine No sharing is caring on PS3 was earned yesterday. Click on the trophy here and have a look. If it is definitely down right now, the only explanation would be that this person is a hacker https://psnprofiles.com/trophy/2210-assassins-creed-iv-black-flag/42-sharing-is-caring There have a look Edited September 9, 2020 by Sinthoras_96 1 Link to comment Share on other sites More sharing options...
katyred15 Posted September 9, 2020 Share Posted September 9, 2020 That's not multiplayer its earnt in single player. I've gotten 1 discovery in the time its been down and always have the connected icon, I'm no hacker lol so I don't understand how that works either while MP doesn't but it must be connected in a different way to whatever is causing the limited mode. 3 Link to comment Share on other sites More sharing options...
Sinthoras_96 Posted September 9, 2020 Share Posted September 9, 2020 33 minutes ago, katyred15 said: That's not multiplayer its earnt in single player. I've gotten 1 discovery in the time its been down and always have the connected icon, I'm no hacker lol so I don't understand how that works either while MP doesn't but it must be connected in a different way to whatever is causing the limited mode. That's interesting. So only the actual MP is down and not the complete online of the game. Thanks for the clarification Link to comment Share on other sites More sharing options...
HaserPL Posted September 9, 2020 Author Share Posted September 9, 2020 3 hours ago, katyred15 said: We're finally being listened to. I just got "Thank you for your patience. We are aware of the "limited mode" message and are actively investigating issues with connectivity for our PS3 players. While we have no updates at this time, we hope to have this resolved soon. Your report has been passed on to the dedicated teams, so that the provided information can be used to further look into the matter." Thanks to everyone who started a case, please still keep at them anyone who hasn't done a case yet or is still getting told there's no issue. They asked me where I live and what's my PSN a few minutes ago. Link to comment Share on other sites More sharing options...
katyred15 Posted September 9, 2020 Share Posted September 9, 2020 2 hours ago, Sinthoras_96 said: That's interesting. So only the actual MP is down and not the complete online of the game. Thanks for the clarification You're welcome I'm just here to say i just got sharing is caring while I still definitely can't get on mp other than limited mode, no one on my list is on black flag right now and I obviously couldn't do the going in and out of multiplayer help find the things trick. Others have said the kenway fleet is still working too but I'm not far enough in to know about that. Whatever's going on with limited mode hopefully they figure out how to stop it and let us play. 1 hour ago, HaserPL said: They asked me where I live and what's my PSN a few minutes ago. They never asked me anything like that but I was logged in to ubisoft using my PS account so maybe they already got that info. Link to comment Share on other sites More sharing options...
HaserPL Posted September 9, 2020 Author Share Posted September 9, 2020 2 minutes ago, katyred15 said: You're welcome I'm just here to say i just got sharing is caring while I still definitely can't get on mp other than limited mode, no one on my list is on black flag right now and I obviously couldn't do the going in and out of multiplayer help find the things trick. Others have said the kenway fleet is still working too but I'm not far enough in to know about that. Whatever's going on with limited mode hopefully they figure out how to stop it and let us play. They never asked me anything like that but I was logged in to ubisoft using my PS account so maybe they already got that info. Yeah I'm messaging with them through Twitter. Link to comment Share on other sites More sharing options...
dysss Posted September 9, 2020 Share Posted September 9, 2020 Hello World, we reached a bright light in that case here. One of us got from Ubisoft that: " We have therefore also started an internal investigation with our server administrators, who should be able to check the servers directly and find the reason for this issue. As this seems to be a server issue, the Ubisoft Support can only ask for your patience, until our server administrators have found a solution and corrected the issue in the server. " The keyword in that is DIRECTLY. We need, that a PHYSICAL person goes to the PHYSICAL server in the PHYSICAL server room !!! That is, how you reach the core of the issue. And not through sitting all day long in front of a display of their computers. Like I said before, their tech guys = server administrators must start to move. And yay, finally they are doing it !!! So now it is only a question of time. And the online will be back. Big thanks to all of you and your hard work on getting finally to that point !!! 2 Link to comment Share on other sites More sharing options...
Sinthoras_96 Posted September 10, 2020 Share Posted September 10, 2020 8 hours ago, katyred15 said: You're welcome I'm just here to say i just got sharing is caring while I still definitely can't get on mp other than limited mode, no one on my list is on black flag right now and I obviously couldn't do the going in and out of multiplayer help find the things trick. Others have said the kenway fleet is still working too but I'm not far enough in to know about that. Whatever's going on with limited mode hopefully they figure out how to stop it and let us play. They never asked me anything like that but I was logged in to ubisoft using my PS account so maybe they already got that info. The kenway fleet can be ignored, if you buy the ship upgrades time saver pack in the ps store Link to comment Share on other sites More sharing options...
katyred15 Posted September 10, 2020 Share Posted September 10, 2020 6 hours ago, Sinthoras_96 said: The kenway fleet can be ignored, if you buy the ship upgrades time saver pack in the ps store I'm not giving Ubisoft a penny more than I have to especially after this lol but thanks for the tip. Link to comment Share on other sites More sharing options...
HaserPL Posted September 10, 2020 Author Share Posted September 10, 2020 They wrote to me that perhaps having less than 50 friends will do the trick, but for me it didn't. Link to comment Share on other sites More sharing options...
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