Didn’t get platinum avatar award

[Mhmd_763]

I platinumed God of War 2018 3 months ago and still didn’t get an e-mail from Sony for the avatars award. Is it only for US? My account is Saudi 

[iriihutoR84]

It should be available in the EU region which Saudi should be part of. Do you receive promotional emails from Sony? I think there is some box you need to tick somewhere on your account to activate those. 

 

This is from the American Platinum Trophy rewards page: " Customer email address must be valid and customer must be opted-in to PlayStation marketing communications at the time the Platinum Trophy is achieved."

 

So, if you hadn't opted in before the platinum was earned then you won't get the avatar. That could be the issue.

[sve_1991_]

You should contact PlayStation support, send them an email.

That's how i got my Marvel's Spider-Man Platinum's avatar.

Edited March 6, 2021 by sve_1991_

[ImMagnetz]

I contacted PlayStation Support about getting rewards for the God of War, Spiderman and Horizon Zero Dawn platinums. They told me there was nothing they could do because it was a US-only promotion. (I'm EU). I pushed them further and they agreed to forward me on to their "specialist team". The specialist team sent me the codes without issue. Baseline PlayStation Support suck ass.

[babylonrocket]

I'm having the same issue ImMagnetz, I got the plat yesterday and have not yet received anything. I'm EU too and have contacted support. I hope they respond but I'm not too hopeful. My friend got his but got the plat way back in 2018.

[Storfl_92]

Im EU and i didnt get it either. I dont need it but just saying. I did check my emails(also spam) for a few months after the platinum

[MohammedKB96]

On 3/6/2021 at 5:02 PM, Mhmd_763 said:

I platinumed God of War 2018 3 months ago and still didn’t get an e-mail from Sony for the avatars award. Is it only for US? My account is Saudi 

Hello Mohammed,

I hope you're doing well.

 

Sorry for just replying. Did you resolve this issue? If not, please continue reading. I'm also from Saudi and faced the exact same issue. Not with God of War, but with Spider-Man, Horizon Zero Dawn, and Bloodborne instead. Since this issue is too detailed, there is no specific way to resolve it using the bot system of the PlayStation homepage.

 

I spend a while with the issue. After solving it, I figured that this is the quickest and easiest way possible:

1.     Open the following link:

https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsonychatbot.suth.digital%2F%3Ft%3Db%26locale%3Den-us%26originPageName%3DContact_us%26referrer%3Dhttps%3A%2F%2Fplaystation.com%2Fsupport%2Fcontact-us&data=04|01||7ba1b60c89294c947da608d9cf621147|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637768842370463392|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D|3000&sdata=tqW51UkgQAkBDVtkMk2DKzYQawEVIohvaMg9xZPg23k%3D&reserved=0

2.      Click “Yes”
3.      Click “Return the game or add-on”
4.      Click “It’s not working properly”

 

Now you may ask, what does "Return the game or add-on" have anything to do with the issue. Well, I realized this is the quickest way to get in touch with an actual representative instead of a bot. After the fourth step, you will be redirected to a queue and await your turn. Keep your laptop/phone charged and always near you, as this might take a while and your turn can come up at any time. Do not close the page! You will then finally start chatting with an actual person. You can then explain to them the issue specifically, and this could be your chance to share other issues if you had any. In my case, I explained that I didn't receive the rewards for the above-mentioned games.

 

A few days later, PlayStation finally got back to me and send me codes of all the rewards I was missing. So this should hopefully be helpful to you.

 

For more information on what games grants you rewards for obtaining the Platinum Trophy, please open the following link:

https://www.playstation.com/en-us/legal/platinum-trophy-reward-terms-and-conditions/

 

I wish you good luck and hope you resolve the issue. I hope what I wrote was helpful. If you had any further questions, please let me know.

 

Best regards,

Mohammed

Edited January 4, 2022 by MohammedKB96