Pyro Posted January 31, 2017 Share Posted January 31, 2017 (edited) Long story short, I decided to buy a new PC 3 days ago as my old one broke. Now having bought my new PC I rang tech support about how slow it is. Then the shop I purchased it from asking for a solution whether to have an exchange or refund. I decided to factory reset everything so it's clean and none of my files and programmes are on there. During the "Resetting this PC" phase, it is stuck at 21% for 3hrs now. Is that normal because I know it said it can take several hours to complete. Edited January 31, 2017 by Pyro Link to comment Share on other sites More sharing options...
DaivRules Posted January 31, 2017 Share Posted January 31, 2017 1 hour ago, Pyro said: Long story short, I decided to buy a new PC 3 days ago as my old one broke. Now having bought my new PC I rang tech support about how slow it is. Then the shop I purchased it from asking for a solution whether to have an exchange or refund. I decided to factory reset everything so it's clean and none of my files and programmes are on there. During the "Resetting this PC" phase, it is stuck at 21% for 3hrs now. Is that normal because I know it said it can take several hours to complete. Did you get a SSD or a HDD? Put in a SSD if you don't already have one, that should speed things up significantly. If you have a SSD and it's still slow, either you expect things absurdly fast or the SSD isn't performing. I say do whatever you can to return the PC and get one from somewhere else. You shouldn't have to mess with a new PC 3 days in. 1 Link to comment Share on other sites More sharing options...
Maisy Posted January 31, 2017 Share Posted January 31, 2017 Resetting a PC, as in Factory reset, can take awhile. Systems will seem to hang at times. It's not a fast fix. Slowness and speed have to do with hard drive space, but more with Processor and Memory to make a computer feel snappy. One thing on a new PC you'll have is UPDATES and you might not know your computer is downloading/updating. Starting fresh you'll need to adjust Windows Updates to work for YOU. 1 Link to comment Share on other sites More sharing options...
IntenseFATE98 Posted January 31, 2017 Share Posted January 31, 2017 Post your PC specs, can help you more from there. If it's been stuck at 21% for 3hrs+, that's not normal. 1 Link to comment Share on other sites More sharing options...
Pyro Posted January 31, 2017 Author Share Posted January 31, 2017 It's all sorted now, I did had other problems prior to the main one I posted earlier, slow performance, display acting odd even though it could not have been my new monitor or leads which I double checked, and having rang the technician and explained what had happened. He also said that it could be a fault in hardware which created a reboot loops having tried to reset the PC to get a replacement. I did take it back to the shop and explained the problem which they understood and giving bit more money to a overall better PC, the day has ended well. Thanks for your replies and trying to help though all. 1 Link to comment Share on other sites More sharing options...
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