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Same here, my Helix Credits isn't showing up, there is an option in "customize character" that IDK what this is used for tbh, is also getting the exact same error as the time saver packs. It looks like this problem is happening on xbox and PC too, there are some threads/comments on Ubisoft's PC Forum and on the comments of the Achievement related to the chest on trueachievements.

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They would be if Ubisoft bothered to do something with their servers. They are still offering Helix credits for sale to my knowledge. I tried to close/restart my console, but it never connected. I thought it would eventually come back, but it never did through out my playthrough to get the platinum. I wouldn't hold my hopes up, but there are decent guides for the collectables thankfully. 

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