Intresseklubben Posted October 13, 2014 Share Posted October 13, 2014 (edited) Hey guys, I just got my PS4 today and was feeling really excited. I plugged it in and put it on my shelf next to my PS3. When i was in the process of logging in with my ID for the first time it clicked once. The screen went all fuzzy and it turned off. I restarted the console again and it went in to safe mode and logged back in. I got to about the same place as before and it shut off again. Half the time it doesn't even respond to me pushing on it. Again this one is brand new. Is it my outlets fault? Or is it just broken? Thanks in advance. Edit: I smell something burning now, maybe it's fried already. Edited October 13, 2014 by Intresseklubben Link to comment Share on other sites More sharing options...
Parker Posted October 13, 2014 Share Posted October 13, 2014 Yep, give Sony a ring and get it replaced or bring it back to the store you bought it from if they have a decent return policy. Unfortunately some consoles get damaged during shipping or in the manufacturing process so while rare, a console can be broken before you even turn it on. It probably has nothing to do with your current issues but when you get your new PS4 make sure it has plenty of space for proper ventilation. That can kill a console pretty damn quick too. Parker Link to comment Share on other sites More sharing options...
Intresseklubben Posted October 13, 2014 Author Share Posted October 13, 2014 Thanks Parker, I contacted support and hopefully they will have some sort of solution for it. Otherwise they'll have to send me a new one. Link to comment Share on other sites More sharing options...
Parker Posted October 13, 2014 Share Posted October 13, 2014 Out of curiosity, where are you from and where did you buy it from? If you bought it at a retail store could you not just bring it back and have them replace it? That would be faster than having to go through Sony. Parker Link to comment Share on other sites More sharing options...
Intresseklubben Posted October 13, 2014 Author Share Posted October 13, 2014 I bought it at an internet shop that is only based in my country. (Sweden) I just found out that they have very lousy costumer support as well. I'm thinking about going straight to SONY about it. 1 Link to comment Share on other sites More sharing options...
Parker Posted October 13, 2014 Share Posted October 13, 2014 I bought it at an internet shop that is only based in my country. (Sweden) I just found out that they have very lousy costumer support as well. I'm thinking about going straight to SONY about it. 10-4. In that case it seems like Sony would definitely be your best bet. Sucks you had to go through this though, hopefully Sony will resolve it quickly and you'll be able to enjoy a proper PS4. Parker Link to comment Share on other sites More sharing options...
Jurgen Posted October 13, 2014 Share Posted October 13, 2014 Mine did the same but it was during playing a game and a week after i got it. I then started it up again and it immediately turned off again and showed no life whatsoever. I could also then smell a little burning. I returned it to the store i bought it from but it sucks for you seeing you got it online. So you tried calling the online store but they were lousy? Surely they'd have to send you a new one? Link to comment Share on other sites More sharing options...
Intresseklubben Posted October 13, 2014 Author Share Posted October 13, 2014 Mine did the same but it was during playing a game and a week after i got it. I then started it up again and it immediately turned off again and showed no life whatsoever. I could also then smell a little burning. I returned it to the store i bought it from but it sucks for you seeing you got it online. So you tried calling the online store but they were lousy? Surely they'd have to send you a new one? I had the same problem with mine as you did. Mine really smelled like something had burned up in it. I'm going to call Sony tomorrow and hopefully they can help me. Link to comment Share on other sites More sharing options...
DaivRules Posted October 13, 2014 Share Posted October 13, 2014 This is one of those scenarios where I hope people realize the benefit of a (decently) local store with good service. This doesn't happen to a significant percentage of people, but the convenience of being able to go back, exchange and let the store handle the interaction with the manufacturer is pretty nice. Between the wait, the handling of the deliverer and the worry of if something will go wrong, any of my significant purchases I try to do locally. I have to be saving a significant percentage of the purchase price to order something online. That said, Sony has been really good about handling any issues directly, so I'm sure they'll resolve your issues quickly. And as a side note, please TRY to give the site you ordered from the CHANCE to make it right. Worst case scenario, you know to never give them your money again and you have a first-hand story to tell others why to stay away. Best case scenario, they delight you with resolving your issue quickly and with very little inconvenience. Either way, find a review site to post your experience (just the facts, please) so others are informed about what a terrible/great experience you had. Good luck, I'm sure you'll be gaming on your PS4 soon. Link to comment Share on other sites More sharing options...
kidhero99 Posted October 15, 2014 Share Posted October 15, 2014 It's time to send it in for repair. Link to comment Share on other sites More sharing options...
raged_t-rex Posted November 14, 2014 Share Posted November 14, 2014 A burning smell would indicate a bad unit, probably got damaged in shipping/dropped/kicked/bad handled by the company who sent it to you :[ your best bet now would be to give Sony a ring, it's under warranty so you got no worries. Link to comment Share on other sites More sharing options...
Malfuras Posted November 15, 2014 Share Posted November 15, 2014 Yeah unfortunate indeed! I'd tend to stick with a very trusted supplier for something this expensive but of course good deals can be found and sometimes the risk pays off. Sorry to hear of your issue. I got worried when mine started ejecting discs at random but I blame the wife. It always happened when she was using it, henceforth her fault! lol Link to comment Share on other sites More sharing options...
Phantom-Cookie- Posted November 17, 2014 Share Posted November 17, 2014 why not just exchange from where you buy it, assume u got it from best buy or walmart kinda place. Link to comment Share on other sites More sharing options...
wrafix Posted November 23, 2014 Share Posted November 23, 2014 (edited) Wow that's pretty bad news mate, probably best to get your money back or take it back to the store for a full refund ...or take advantage of the warranty? that's the last option if the store you purchased it from doesn't help. Edited November 23, 2014 by wrafix Link to comment Share on other sites More sharing options...
Intresseklubben Posted November 23, 2014 Author Share Posted November 23, 2014 I did send it back and a month later i got the same PS4 back again. It works fine for most of the time, but it gets very VERY hot. I don't know if this is normal, but it's running so i'm not complaining Link to comment Share on other sites More sharing options...
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