PS Webstore Download Queue Issues

[BestUsername----]

Yep same problem here. Tried it with different accounts all with different PS4's activated as primary accounts. Does anyone know the root cause of the issue?

[Matto_lsi]

I just gave it a try and ran into the same issue.  WTF is Sony doing?  It's insane to think they could break something like this and not immediately fix it.  This is PS4 - currently their #1 console - not PS3 or Vita.... just, wow.

[AJ_Radio]

On 5/8/2020 at 7:09 PM, Matto_lsi said:

I just gave it a try and ran into the same issue.  WTF is Sony doing?  It's insane to think they could break something like this and not immediately fix it.  This is PS4 - currently their #1 console - not PS3 or Vita.... just, wow.

 

I was using the queue a few weeks ago and it worked just fine for me. Maybe Sony hit a snag?

 

Sony is just incompetent. Would be nice if they just hired some tech geeks from Microsoft who know the ins and outs of networking. Very unlikely it will ever happen, since they're still competitors.

[DaivRules]

I used the web store queue on Saturday and it worked fine to download a game to my PS4. The download speed for the game sucked terribly but I had no problems adding the item to my queue and it starting to download on its own. 

22 minutes ago, Spaz said:

Would be nice if they just hired some tech geeks from Microsoft who know the ins and outs of networking.

It hilarious that you say this because of all the frustration my work is going though with Teams right now. 

[cris3f]

On 5/11/2020 at 6:18 PM, Lance_87 said:

 

They just can't have their Store without issues for more whan 1 month. There's ALWAYS something that doesn't work.

 

And... of course both this new issue and the other one are still happening as of today. This even makes PSDLE totally useless with PS4 content.

 

The european PSN stores are a mess. They could not care less, people buy anyway and they make money. My country's store is a piece of junk, always broken, either via web or in the consoles. Support is a joke, either they're morons, dumb or dishonest (or a mix or the 3 at the same time).

 

Most people have not noticed but even in the european blog there's no longer a manager (or even someone) responsible for the promotion posts (and others). Years ago there were people responsible for this, they had names and they even "participated" in the posts. Vanished, now things fall from the air.

 

People must realize Sony doesn't give a shit about their customers. There's a gazillion idiots will buy anyway and still be fans, so it will only get worse.

 

Even if the european stores are more difficult to maintain they have 0 interest and competence to do it. Don't believe or expect anything to be solved, you're naive if you do. My opinion anyway.

 

[Matto_lsi]

On 5/15/2020 at 2:58 PM, Lance_87 said:

 

I insist that it is not how it used to work until a week ago. It was possible to queue anything no matter if the PS4 was completely turned off, on or in Rest Mode. And that's how it still works on PS3 and Vita. The automatic download doesn't even start if the PS3 is on, unless you switch to another account and then go back... and to this day, i still don't know how to properly trigger the queue on Vita lol. Old-gen PlayStations are too sluggish.

 

It wasn't a feature exclusive to Rest Mode. You didn't get the "Unfortunately, *insert PS4 content here* won't queue for download to the PlayStation4 at the moment. Please try again." message (that's the proper translation) before. It's something new.

 

This ^

 

I have NEVER added any content to my PS3, PS4, or Vita que when the console was on, not once, ever, and it's always worked before a week ago.  And to put it in perspective, I have never downloaded anything from the console/ps store itself on my PS4.  I never even loaded the PS Store one single time on my PS4 until this past week.  I ALWAYS use the web store.  Even if I'm in front of the tv with the controller in my hand I, instead of turning on my console I grab my computer (I have a laptop that always sits next to me on the couch, it lives there), load the store and set the remote que.  ALWAYS.  I was late to the party with PS3 cause of the price, I waited years to get one.  Before I picked one up, I started working in game dev about 10 years ago and had to work with PS3s, among other consoles (360 and Wii) and PC/Mac and even mobile platforms.  I also never buy digitally, so it wasn't until I started getting free games for PS+ years later that ever started even using the PS Store at home, but I did at work.  Sometime around mid to late 2011, if I remember correctly, Sony changed the PS Store.  It was so awful - sluggish and gross, among other things - that I began to dread having to use it, which I did at work all the time.  So when I finally started using digital products on PS3 (and then Vita and PS4) at home, I avoided the terrible PS Store on console at all costs.  So to this day, I NEVER use it on console.  NEVER.  I do everything through the web store on my PC.  And I am 100% sure that to this day and nearly 10 years after I started using the web store, that it has NEVER required a console to be on, cause I always trigger downloads remotely on my PC before turning on the console.  With that said, I do know from my WORK experience that Vita and PS4 will start downloads automatically when they are turned on, PS3 however does require some kind of re-trigger (can be as simple as logging in and out of your online account on the console).  But either way, at HOME, on my personal account, I ALWAYS trigger the remote downloads when the console is off, and it's ALWAYS worked on all 3 PS devices for the last ~10 years.... until last week.

[AJ_Radio]

9 hours ago, Matto_lsi said:

 

This ^

 

I have NEVER added any content to my PS3, PS4, or Vita que when the console was on, not once, ever, and it's always worked before a week ago.  And to put it in perspective, I have never downloaded anything from the console/ps store itself on my PS4.  I never even loaded the PS Store one single time on my PS4 until this past week.  I ALWAYS use the web store.  Even if I'm in front of the tv with the controller in my hand I, instead of turning on my console I grab my computer (I have a laptop that always sits next to me on the couch, it lives there), load the store and set the remote que.  ALWAYS.  I was late to the party with PS3 cause of the price, I waited years to get one.  Before I picked one up, I started working in game dev about 10 years ago and had to work with PS3s, among other consoles (360 and Wii) and PC/Mac and even mobile platforms.  I also never buy digitally, so it wasn't until I started getting free games for PS+ years later that ever started even using the PS Store at home, but I did at work.  Sometime around mid to late 2011, if I remember correctly, Sony changed the PS Store.  It was so awful - sluggish and gross, among other things - that I began to dread having to use it, which I did at work all the time.  So when I finally started using digital products on PS3 (and then Vita and PS4) at home, I avoided the terrible PS Store on console at all costs.  So to this day, I NEVER use it on console.  NEVER.  I do everything through the web store on my PC.  And I am 100% sure that to this day and nearly 10 years after I started using the web store, that it has NEVER required a console to be on, cause I always trigger downloads remotely on my PC before turning on the console.  With that said, I do know from my WORK experience that Vita and PS4 will start downloads automatically when they are turned on, PS3 however does require some kind of re-trigger (can be as simple as logging in and out of your online account on the console).  But either way, at HOME, on my personal account, I ALWAYS trigger the remote downloads when the console is off, and it's ALWAYS worked on all 3 PS devices for the last ~10 years.... until last week.

 

Overreacting here much?

 

The store on the PC is always more convenient. I set up the download queue on PS3 and PS4, turn on the consoles, and I'll have a pop up saying my games are being downloaded. Digitally or DLC content, didn't matter. 

 

I have not queued anything since April this year, so I don't know if Sony is being incompetent as always or there was some change to make your devices not work.

 

I absolutely despised the Xbox 360 menus back when I played on that console (before I got into trophies), one thing Sony got right in the PS3/360 era was their menus and interface were easy to use. Once you start making the interface sluggish and complicated I really start to get pissed off.

 

Don't know what else to tell you. In my experience I find Customer Support at Sony to be pretty useless, because like all big corporations, they hire some monkeys who are told to read off of a script, can't even solve the most basic of problems.

 

Hopefully this issue gets resolved for you in the near future.

[Milk64oz]

I've been having this issue myself, only very recently. I can no longer queue PS4 downloads remotely from either the web store, or the PS app (PS3 and Vita are working, unchanged).

After reading in this thread, I've tried queuing remotely while the console is powered on, and that DOES work. If this is a deliberate change, it defeats what I thought the purpose was.

 

Edited May 20, 2020 by VI_underGROUND
typo

[Matto_lsi]

3 hours ago, Lance_87 said:

 

No the queue was introduced in 2013. Also in 2016-2017 they started sending receipts to your email inbox even if you bought 0 bucks worth of content (i.e. all free stuff). Then things started to go messy. Back in 2018 it was temporarily impossible to queue anything (as per this thread), then on that same year they decided to "retire" all entries in your Transaction History older than 2 years (which is technically illegal), and again on August 2019 they broke the queue again for bundles and multi-part/multi-episode games. Is anyone still getting that issue, by the way?

 

No, I was saying the store on console got a redesign in 2011 (it was actually 2012, just did the research) and that after that change I just couldn't stomach using the store on console.  I had to for work, but I had no need at home cause I didn't buy digitally.  It was such a god-awful experience.  So once I began using PS+ at home a couple years later, I exclusively used the web store and avoided the store on console.  By the time I began using the store at home, all those features - including remote download - were already integrated.  At work I had no reason to use the web store, it wasn't relevant for my job.  The distinction I made between home and work use probably wasn't relevant.  My point was is that I only use the web store at home, and have always used it at home exclusively, and I've never had my consoles turned on when adding a game to my remote download list, and its never been a problem... until last week.

[Guardian_owl]

That is disappointing if it is a new "feature." I never leave my system in rest mode because inevitably the power blinks out for a few seconds at least once a week.

[AJ_Radio]

19 hours ago, Matto_lsi said:

 

No, I was saying the store on console got a redesign in 2011 (it was actually 2012, just did the research) and that after that change I just couldn't stomach using the store on console.  I had to for work, but I had no need at home cause I didn't buy digitally.  It was such a god-awful experience.  So once I began using PS+ at home a couple years later, I exclusively used the web store and avoided the store on console.  By the time I began using the store at home, all those features - including remote download - were already integrated.  At work I had no reason to use the web store, it wasn't relevant for my job.  The distinction I made between home and work use probably wasn't relevant.  My point was is that I only use the web store at home, and have always used it at home exclusively, and I've never had my consoles turned on when adding a game to my remote download list, and its never been a problem... until last week.

 

Interesting, I'm going to have to test this myself to see if I run into the same problems.

 

It's probably somebody at Sony not knowing what they're doing. Given Sony's incompetence, this is nothing new.