Popular Post Aranea Highwind Posted August 30, 2020 Popular Post Share Posted August 30, 2020 (edited) Just a heads up that Sony is sending a pack of PSN avatars via email by playing the game. All you need to do is make some progress in the game. Completing the chapter 18 is necessary to receive the avatar packs of other characters that appear in the game like Avalanche, Turks, etc. So far i see this promotion is available on multiple regions so if you have not receive the avatars contact Sony via live chat to receive the rewards. Edited August 30, 2020 by Aranea Highwind 33 Link to comment Share on other sites More sharing options...
sephiroth4424 Posted August 30, 2020 Share Posted August 30, 2020 I didn't get an email. Can you link where we supposed to ask for the avatars? 1 Link to comment Share on other sites More sharing options...
Han_the_Dragon Posted August 30, 2020 Share Posted August 30, 2020 Nothing on my email.. Link to comment Share on other sites More sharing options...
MissDreamer Posted August 30, 2020 Share Posted August 30, 2020 (edited) I got my email when I bought the digital version of the game in the Summer sale. I just have the main characters and Sephiroth so far. Ps. I had played chapter 1 to get the first set of avatars. It wasn't just for getting the digital. Lol. Edited August 30, 2020 by MissDreamer I remembered a bit extra. 1 Link to comment Share on other sites More sharing options...
RevengeancePrime Posted August 30, 2020 Share Posted August 30, 2020 I'll give it a few days to see if the email comes before contacting support. Link to comment Share on other sites More sharing options...
Mog Posted August 30, 2020 Share Posted August 30, 2020 https://support.playstation.com/LiveChatRequest You guys can use this link to contact support and ask for a code! 3 Link to comment Share on other sites More sharing options...
FrozenLionheart Posted August 30, 2020 Share Posted August 30, 2020 And this is something I'm gonna have to chase up as I never get the emails.... another tedious phonecall yay as that's now needed for verification as it is.... but nice to know its finally gotten some rewards leaving it almost 5 months is pretty nuts for rewards to be added. Link to comment Share on other sites More sharing options...
sephiroth4424 Posted August 30, 2020 Share Posted August 30, 2020 Just now, SealedCard said: https://support.playstation.com/LiveChatRequest You guys can use this link to contact support and ask for a code! In digital content? Link to comment Share on other sites More sharing options...
Mog Posted August 30, 2020 Share Posted August 30, 2020 3 minutes ago, sephiroth4424 said: In digital content? Yes, then select "contact us", put your info and wait in the queue. 1 Link to comment Share on other sites More sharing options...
Popular Post Aranea Highwind Posted August 30, 2020 Author Popular Post Share Posted August 30, 2020 (edited) Another heads up. If the agent that attends your case doesn't send you a code for the avatars try again. Some of the agents on live chat are unaware of this and will tell you that Square Enix is the one who will send you the code which is not true at all. I did not had any problem but i know a friend of mine did. Edited August 30, 2020 by Aranea Highwind 10 Link to comment Share on other sites More sharing options...
DEI2EK Posted August 30, 2020 Share Posted August 30, 2020 Sony never sends me anything, I’ve never gotten my Persona 5 Royal themes either. 4 Link to comment Share on other sites More sharing options...
Popular Post Aranea Highwind Posted August 30, 2020 Author Popular Post Share Posted August 30, 2020 Obtaining the platinum will give you an additional pack of PSN avatars. It's a second variation of the main cast. 22 Link to comment Share on other sites More sharing options...
ShinVeNNoM Posted August 31, 2020 Share Posted August 31, 2020 @Aranea Highwind That's great! Thank you for letting us know. Hopefully this isn't restricted to some regions and buying the game digitally. I will post if I get the email. Link to comment Share on other sites More sharing options...
Mog Posted August 31, 2020 Share Posted August 31, 2020 I had to contact support three times before I got an agent that knew what he was doing. His name was Ufuoma and he was very helpful, I got three codes via e-mail after he asked my name, PSN ID and when I obtained the platinum trophy, this essentially confirms that you need the platinum to get one of the packs. If you get an agent that doesn't give you the codes then keep trying. Also, I had one agent tell me that this promotion was for the USA and Canada only, this is not true. I cannot confirm if this promotion is available for every single region of the world but I am proof that this is not for the USA and Canada only, all three e-mails that I got were not even in English. 1 Link to comment Share on other sites More sharing options...
AyAerith Posted August 31, 2020 Share Posted August 31, 2020 Beyond awesome, I'm going to try this tomorrow. Got my platinum way back in April but hopefully I can find an agent who can provide the codes! 1 Link to comment Share on other sites More sharing options...
Am4z1n9_AZ Posted August 31, 2020 Share Posted August 31, 2020 (edited) I've noticed some people have this in the UK. What's the method of getting it if you're a gamer from the UK? The only method I can see is @AskPS_UK https://twitter.com/AskPS_UK which looks like a slow process. I can't see a live chat option for us (UK) over here which seems odd for a big company... P.S the link posted above is for the states and doesn't work for us (UK). Edited August 31, 2020 by Am4z1n9_AZ Link to comment Share on other sites More sharing options...
Lance_87 Posted August 31, 2020 Share Posted August 31, 2020 (edited) 3 hours ago, Am4z1n9_AZ said: I've noticed some people have this in the UK. What's the method of getting it if you're a gamer from the UK? The only method I can see is @AskPS_UK https://twitter.com/AskPS_UK which looks like a slow process. I can't see a live chat option for us (UK) over here which seems odd for a big company... P.S the link posted above is for the states and doesn't work for us (UK). There's no such thing as a Live Chat for Europe. They only have emails and are incompetent. And it's mostly unusable in the US anyway. Edited August 31, 2020 by Lance_87 Link to comment Share on other sites More sharing options...
DemonicDraco Posted August 31, 2020 Share Posted August 31, 2020 I never get any of this stuff unless i waste hours on getting live chat to work. 1 Link to comment Share on other sites More sharing options...
FrozenLionheart Posted August 31, 2020 Share Posted August 31, 2020 4 hours ago, Am4z1n9_AZ said: I've noticed some people have this in the UK. What's the method of getting it if you're a gamer from the UK? The only method I can see is @AskPS_UK https://twitter.com/AskPS_UK which looks like a slow process. I can't see a live chat option for us (UK) over here which seems odd for a big company... P.S the link posted above is for the states and doesn't work for us (UK). Well I've been able to live chat with PS support UK the option was there for me today, which was far better for my health than using a phone (I have tinnitus and hyperacusis so phonecalls I try and avoid) was actually surprised the option was there today considering how often it doesn't exist. 1 Link to comment Share on other sites More sharing options...
Am4z1n9_AZ Posted August 31, 2020 Share Posted August 31, 2020 Just got through to the live chat and all I got were a bunch of excuses. Apparently according to them you have to be opted in to marketing before you unlock any trophies and once you have unlocked them you will be sent a redeem code through email... Anybody here confirm that? Or complete bs? Link to comment Share on other sites More sharing options...
MissDreamer Posted August 31, 2020 Share Posted August 31, 2020 7 minutes ago, Am4z1n9_AZ said: Just got through to the live chat and all I got were a bunch of excuses. Apparently according to them you have to be opted in to marketing before you unlock any trophies and once you have unlocked them you will be sent a redeem code through email... Anybody here confirm that? Or complete bs? Yes, I can confirm that you do have to have marketing emails enabled. It was the same thing with the Persona 5 Royal themes and avatars rewards. They made it perfectly clear that you had to be opted into email marketing to receive the codes. Link to comment Share on other sites More sharing options...
FrozenLionheart Posted August 31, 2020 Share Posted August 31, 2020 (edited) 10 minutes ago, Am4z1n9_AZ said: Just got through to the live chat and all I got were a bunch of excuses. Apparently according to them you have to be opted in to marketing before you unlock any trophies and once you have unlocked them you will be sent a redeem code through email... Anybody here confirm that? Or complete bs? You could ask them to manually add them if you weren't signed up to the emails if need be (I'm signed up but never get them), always worth a try? All I was asked was for a screenshot showing I had earned trophies in the game, sent them the platinum trophy unlock time/ date stamp and was told they will get back to me via email. Edited August 31, 2020 by FrozenLionheart Link to comment Share on other sites More sharing options...
Am4z1n9_AZ Posted August 31, 2020 Share Posted August 31, 2020 I did ask them,but they still said that they can't even though i've opted in now. It seems a little unfair to refused a code just because I wasn't opted in to a program at the time.. Link to comment Share on other sites More sharing options...
FrozenLionheart Posted August 31, 2020 Share Posted August 31, 2020 6 minutes ago, Am4z1n9_AZ said: I did ask them,but they still said that they can't even though i've opted in now. It seems a little unfair to refused a code just because I wasn't opted in to a program at the time.. It is especially when they are dropping these 5 months on pretty much from release had these been done day one then they would of had every right to compared but here without warning its not fair, at least I had no hassle with who I spoke with honestly I just wish I got the emails would be a lot less hassle for the support staff, I just went straight in on this one as I'm not giving it 2 weeks when I don't get the emails full stop, which I waited for on god of war, detroit, Persona 5 Royal and such... Link to comment Share on other sites More sharing options...
thefourfoldroot Posted August 31, 2020 Share Posted August 31, 2020 Waiting to get ps5 before playing the game. Perhaps I would at least log in if I thought there was the slightest possibility of getting anything from Sony, but I’ve never received anything accept purchase receipts. Link to comment Share on other sites More sharing options...
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