dharksoul Posted November 26, 2016 Share Posted November 26, 2016 Why do they have such crappy customer service. Their employees are actually unable to do anything to actually help, and that's if they know how to do their job. Live support is closed, chat is down. 1 Link to comment Share on other sites More sharing options...
lesk8vaincra Posted November 26, 2016 Share Posted November 26, 2016 I only had to contact them once (by email) and they fixed my problem within 48 hours :-). European psn though Link to comment Share on other sites More sharing options...
Katt Posted November 26, 2016 Share Posted November 26, 2016 depending on your problem, maybe a visit to their tech support offices would be faster. at least that worked for me (in Chile, don't know about EU or NA) Link to comment Share on other sites More sharing options...
dharksoul Posted November 26, 2016 Author Share Posted November 26, 2016 In the US it is horrible. This I'd the second time in about 2 months that I've needed their help. When I do get to talk to someone they tell me they don't know what to do. I've almost about had it with Sony. Thinking maybe PC or Xbox. Link to comment Share on other sites More sharing options...
Stargazer2600 Posted November 26, 2016 Share Posted November 26, 2016 In the US it is horrible. This I'd the second time in about 2 months that I've needed their help. When I do get to talk to someone they tell me they don't know what to do. I've almost about had it with Sony. Thinking maybe PC or Xbox. wouldnt solve anything. I hear the customer support for microsoft and steam is just as bad, if not worse when it comes to steam Link to comment Share on other sites More sharing options...
dharksoul Posted November 26, 2016 Author Share Posted November 26, 2016 Maybe is time to go back to old school console gaming. Link to comment Share on other sites More sharing options...
Rowdi Posted November 26, 2016 Share Posted November 26, 2016 (edited) I had to use the support chat a few months ago and the experience was awful. Went through three different techs before one did what I wanted. I had to dig out their own policy and present it to him before he changed his mind. He then went on to act like he was doing me a favor. I'd be on xbox today if that would've happened five or six years ago. As it stands now, I won't keep money in my wallet and I'll never pre-order anything longer than a week in advance again. Edited November 26, 2016 by Rowdi 1 Link to comment Share on other sites More sharing options...
Super-Fly Spider-Guy Posted November 26, 2016 Share Posted November 26, 2016 I've had a couple of times, literally 2, where their support was stellar. I don't think I've gone to them too many other times, probably only 5 or so, but every other time they've been a nightmare and a half. Like, you know Velocity Ultra, I love that game. I got it through PS+ like a lot of people in the day, then while on PS+, I bought a PSTV with a code to download it and 2 other games, the 2 other games worked fine but Velocity, because I already had it through PS+ thought I already purchased it. When my sub ended, I couldn't play it. As much as I love and want the game again, I can't even be bothered calling their shitty support service and wasting my call credit on an idiot who in all likelihood won't fix anything. Link to comment Share on other sites More sharing options...
dharksoul Posted November 26, 2016 Author Share Posted November 26, 2016 I had one customer support guy complaining to me about his sister canceling her credit card after he used it. I had a manager ask why I'm calling when there is nothing they can do. Link to comment Share on other sites More sharing options...
Happy Posted November 26, 2016 Share Posted November 26, 2016 It boils down to trying over and over again until you find somebody who's willing to help you. The truth is that customer support probably can help you, they're just often not willing to for whatever reason. Pay is probably pretty bad. Link to comment Share on other sites More sharing options...
totallycrushed Posted November 26, 2016 Share Posted November 26, 2016 Reminded me of this video. This guy was in a customer service hell. Hopefully I don't need to experience this ever. Link to comment Share on other sites More sharing options...
SnowxSakura Posted November 26, 2016 Share Posted November 26, 2016 Stay away from the customer service forums, the volunteer mods are jaded as hell and they'll give you crap just for asking for help Link to comment Share on other sites More sharing options...
AJ_Radio Posted November 26, 2016 Share Posted November 26, 2016 (edited) Customer Support is a crapshoot at best. I like to think most American companies are absolutely terrible at customer support because the problem firsthand is these representatives aren't properly trained. My own ISP has a monopoly in my area and any attempt for me to get through to someone is usually some asshat who is clearly reading a script while trying not to solve my issues. When a company becomes too big it becomes difficult to properly manage all it's departments, and most of the giants have sub-departments so it becomes even more difficult to get in contact with someone who understands your problem. Sadly Sony is no different, one reason I stuck with them is because they still offer free PS3 online multiplayer and they have awesome exclusives, one being Uncharted 4. I picked Sony over Microsoft back in 2012 to save costs. Edited November 27, 2016 by Stevieboy Link to comment Share on other sites More sharing options...
MMDE Posted November 26, 2016 Share Posted November 26, 2016 As it stands now, I won't keep money in my wallet and I'll never pre-order anything longer than a week in advance again. You honestly shouldn't be doing that in any case. I had one customer support guy complaining to me about his sister canceling her credit card after he used it. I had a manager ask why I'm calling when there is nothing they can do. What is it you're really calling them about? Link to comment Share on other sites More sharing options...
SnowxSakura Posted November 26, 2016 Share Posted November 26, 2016 You honestly shouldn't be doing that in any case. There's nothing wrong with people pre-ordering games, they've been doing it since the atari 2600 Link to comment Share on other sites More sharing options...
Rowdi Posted November 26, 2016 Share Posted November 26, 2016 You honestly shouldn't be doing that in any case.You're absolutely right. The one time I do pre-order, I end up getting jerked around by customer support. Link to comment Share on other sites More sharing options...
B1rvine Posted November 26, 2016 Share Posted November 26, 2016 The one time I needed to call them, they fixed my issue within 48 issues. I was pleasantly surprised. Link to comment Share on other sites More sharing options...
MMDE Posted November 26, 2016 Share Posted November 26, 2016 There's nothing wrong with people pre-ordering games, they've been doing it since the atari 2600 Doesn't mean you should be doing that as a consumer. Link to comment Share on other sites More sharing options...
SnowxSakura Posted November 26, 2016 Share Posted November 26, 2016 (edited) Doesn't mean you should be doing that as a consumer. That's not for you to decide though. With some places, it's impossible to get a game unless you preorder it because the store doesn't order any copies. Edited November 26, 2016 by SnowxSakura Link to comment Share on other sites More sharing options...
thegirlruka Posted November 26, 2016 Share Posted November 26, 2016 Customer Support in general seem underinformed on the product or service that they are paid to help with. Usually you'll just need to keep at it until you find someone who knows what they're talking about or is at least better with google than you are. Link to comment Share on other sites More sharing options...
MMDE Posted November 27, 2016 Share Posted November 27, 2016 (edited) That's not for you to decide though. With some places, it's impossible to get a game unless you preorder it because the store doesn't order any copies. It's not for me to decide, but that doesn't mean I can't say you really shouldn't do it. As for your argument, this is the PSN store..... Edited November 27, 2016 by MMDE Link to comment Share on other sites More sharing options...
SNACH2497 Posted November 27, 2016 Share Posted November 27, 2016 Forget about preordering, it's an even worse idea to leave money in your wallet. Pay for your games as you go, whether with a PSN card or with your credit/debit card. If someone gets your password they can buy games with your money and most likely Sony won't be able to help you. I've been there. Link to comment Share on other sites More sharing options...
SnowxSakura Posted November 27, 2016 Share Posted November 27, 2016 It's not for me to decide, but that doesn't mean I can't say you really shouldn't do it. As for your argument, this is the PSN store..... Apologies, didn't see the part that it was digital Link to comment Share on other sites More sharing options...
ProfBambam55 Posted November 27, 2016 Share Posted November 27, 2016 Customer service 50-50 I'd say....I only ever call...have had both good and bad...bottom line, problem solved every time...operating hours pretty short would be my only complaint...none on evenings/weekends... Link to comment Share on other sites More sharing options...
dakk55 Posted November 27, 2016 Share Posted November 27, 2016 Really. Customer service is like playing Russian Roulette with 5 bullets. You just gonna keep pulling that trigger until you hear it click. Preferably while the said revolver is pointed at said Sony customer service rep. Link to comment Share on other sites More sharing options...
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