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Currently, PS STARS points and collection items are not available


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It hasn't been working properly for me for weeks. I also haven't received points for purchases. I contacted Sony & they said my purchases weren't eligible for points (default response I'm sure) I said it's strange every purchase I've ever made has given me points & now the last 7 haven't. They just gave the default response again. 

 

Either they're changing things drastically & not telling us or there's big issues. 

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3 minutes ago, BlackCatBurrito said:

It hasn't been working properly for me for weeks. I also haven't received points for purchases. I contacted Sony & they said my purchases weren't eligible for points (default response I'm sure) I said it's strange every purchase I've ever made has given me points & now the last 7 haven't. They just gave the default response again. 

 

Either they're changing things drastically & not telling us or there's big issues. 

PS APP and PS Store related department employees need to be replaced. They have shown nothing but incompetence for many years....

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mine is showing the null on trophy's thing. as long as the points are there in February when i have to renew my membership it's all fine.

edit: it also seems i didn't get the points for my purchases for this week :(.

Edited by Lordguwa
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This is somewhat off-topic but…

 

…is it just me with my iPhone 11 or does anybody else on the PS App suffer from input delay and overall poor performance followed by a crash whilst managing the collectable display case for the past couple months?

Edited by Dry
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2 hours ago, Sendai-Horatio said:

It's not giving you points for purchases.

 

2 hours ago, TopGOSU_ said:

There is a ps stars error

spacer.png

 

Not only me but also some people are experiencing PSApp not working

 

Ahh, now I understand.

 

2 hours ago, Mina said:

I was wondering what was going on. I’m seeing this error too and I’m using the Australian store. Thanks for the heads up!

 

Me too. I thought it was just a reset due to 1/1/2024 and we all start from scratch again on levels, etc.

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27 minutes ago, Dry said:

This is somewhat off-topic but… Is it just me with my iPhone 11 or does anybody else on the PS App suffer from input delay and overall poor performance followed by a crash whilst managing the collectable display case for the past couple months?

Runs fine on My IPad 

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Same for me over on the New Zealand store, running the app on an iPhone 13 Pro Max myself. Based off the reports in this thread, I am going to avoid completing anymore PlayStation Stars campaigns until the issues have been fixed, just in case I am not rewarded properly. Hopefully the issues get fixed soon, as the whole PS Stars system is one I am fond of and have been following very closely since its inception.

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7 hours ago, ddracarys said:

Same for me over on the New Zealand store, running the app on an iPhone 13 Pro Max myself. Based off the reports in this thread, I am going to avoid completing anymore PlayStation Stars campaigns until the issues have been fixed, just in case I am not rewarded properly. Hopefully the issues get fixed soon, as the whole PS Stars system is one I am fond of and have been following very closely since its inception.

That's right. I don't think some campaigns should be done until the problem is solved

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So, I think the problem's been fixed now - I am no longer seeing the "null" ratings on my PlayStation Stars profile. Although, the counter for full game purchases and rare or above trophies earned have both been reset. I completed a campaign and was awarded properly regardless.

 

Only thing that's kind of tripping me up now is that, while I am currently a level 3 PS Stars member, I am apparently losing this level on "1/2024". I figured my level would have been lost already, given that we are in January now, however, this has not happened yet. Hopefully, I can get enough coins to unlock Gris before my coins expire!

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11 hours ago, Yuna4353 said:

Here in the U.S did this and still the same for me 

Me, too, deleted and reinstalled and it's still showing "null" for level and trophy count. Even with a yearly reset, I should be Level 1. Hoping @BlindMango is right and they will just sort it eventually.

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